Software update screwed up my 14

[apeas2]

I suppose it could happen, I've never seen it though. There has always been a way of reloading the firmware. Maybe things are just more complicated now than they used to be.

I am sure there is a way, however the dealership service manager calls the regional tech adviser who just says to replace the part. There should be a way to talk to someone at a Viper level to get some guidance, but that's not how big business works. It's appalling. The viper tech didn't do anything wrong as my VIN required that update. He even reflashed the software to no avail. I am very happy with the dealership and the viper tech, just not happy with how this is being handled.

[ViperGeorge]

I am sure there is a way, however the dealership service manager calls the regional tech adviser who just says to replace the part. There should be a way to talk to someone at a Viper level to get some guidance, but that's not how big business works. It's appalling. The viper tech didn't do anything wrong as my VIN required that update. He even reflashed the software to no avail. I am very happy with the dealership and the viper tech, just not happy with how this is being handled.

Look at your PM.

[Herrsss]

Maybe overkill, but I am purchasing the 7 year extended for a couple grand for piece of mind. A supercar with a warranty is so awesome. I'm told the warranty will cover rental car and towing too... lets hope they got an SRT rental. Wouldn't mind borrowing a hellcat for a few days

After using the extended warranty I bought for my '08 I decided to buy one for the '14 Medusa - money well spent especially with 24 month interest free financing!

[apeas2]

After using the extended warranty I bought for my '08 I decided to buy one for the '14 Medusa - money well spent especially with 24 month interest free financing!

Who did you buy the warranty from?

[rlhay2]

Definitely not going to be an "early adopter" of the recent update...