Quote Originally Posted by 09viperacr View Post
I suppose it could happen, I've never seen it though. There has always been a way of reloading the firmware. Maybe things are just more complicated now than they used to be.
I am sure there is a way, however the dealership service manager calls the regional tech adviser who just says to replace the part. There should be a way to talk to someone at a Viper level to get some guidance, but that's not how big business works. It's appalling. The viper tech didn't do anything wrong as my VIN required that update. He even reflashed the software to no avail. I am very happy with the dealership and the viper tech, just not happy with how this is being handled.