It all started when I contacted BAER telling them I would like a replacement set of rotors to fit on my existing Eraddispeed hats, I was told replacement rotors were available in two options, slotted and drilled OR slotted only, I ordered Slotted only.
New replacement discs arrived.
I also had the option to have them Zinc plated at time of purchase so had that done too.
Problem 1, It turned out the replacement discs sent to me did not fit my existing hats!
After several emails and finally phone calls it turned out that the original hats I had for my car were the incorrect size, so at added cost and shipping, duty, taxes I ordered replacement hats to fit the new rear discs.
Heres a pic of the old rotor, as you can see the centre hat is smaller and there is a lot of unused disc!
Here's a pic of the new disc and new hat fitted which is now the correct size.
Problem 2
Front discs / Hats
With the new front discs and the existing discs bolted up to the original hats, visually the replacement discs looked correct. However once I had unbolted the original hat, cleaned everything up and attempted to fit the hat to the new disc I realised there was a problem, the hat is slightly too small!
Now bear in mind the whole point of my original order was to order replacement Discs for my original hats I'm starting to get mad!
I again sent emails back to Baer to the sales rep who sold me the replacement discs including pictures and measurements, No reply! after several emails asking for confirmation that he had received the emails with attachments, still no reply, so I telephoned the company, got through to the sales rep and asked him what was going on,
He told me it was rather busy there but he had received my emails and had contacted customer services to see how they are going to resolve the issue!
Another couple of days pass and still no answer.
Again I telephoned the company, sales rep can not tell me the companies intentions, he is waiting to hear back from customer services, he said to leave it with him and call him back in an hour, this I did and still no answer from customer services, I asked him to transfer me to the customer services dept, no one answered the phone.
I sent sales rep another email telling him that I have not been able to get through.
No response from sales rep.
The replacement discs they have sent me have no part numbers anywhere on them so how the hell could a picker in the company know they are the correct disc?
If I have to return the discs to Baer in Arizona, I don't believe I should have to pay for the shipping? They sent me the wrong discs, surely they should make good the order?
I paid for these discs with my credit card over the phone. Should I contact my credit card company and let them take up the case?
Is there a American Consumer business line I should report this company too?
Im not happy and Baers lack of response has really made me Mad.
I thought this was a company with a great reputation but now I'm beginning to wonder.
Thanks.
Bookmarks