RSI/Racing Solutions Experience F-

[Dajerseyviper]

SVS Super Viper Systems was Ron Misjak Sr and Jr, from IL. I don't recall any 'ethics' issues with them at all....but they did have an ugly turbo problem with a vocal customer issue, as well as a fire-meltdown at an open road race.


However, TX sounds like the perfect 'future home of steve p and vipe-air'!

What was Vipe-Air? For some reason I think I have heard that before..

[Vprbite]

What was Vipe-Air? For some reason I think I have heard that before..

Are you being facetious?

If not. Hmm, well how do I say this. They are like the RSI of aftermarket carbon fiber parts.

I think that is an apt analogy. You can read tons and tons of stories of him promising stuff in 2 weeks and it arrives in 6 months and is damaged or won't fit and then he blames the customer for it. Then, when the customer is sick of getting ducked and dodged and posts something on here about his bad experience, Vipair will say " I refunded you your money and didn't even take the item back" or a lie to that effect or say the customer damaged the part on purpose...yaddey yaddey yaddah.

He creates fake accounts to schill for his company. (He is officially banned from this site as I understand)

He used to claim his air filter setup was good for 25 rwhp or something rediculous.

It seemed like for every person who got a good, usable part, there were 15 who said they got ripped off.

He would say he had 10 of an item ready to go and would get accused of photoshopping the image cause he only had one.

The list goes on. But you certainly asked a mouthful. I have talked to people who were satisfied with his parts and they were only moderately satisfied. They said they had to cut or grind or drill the piece to make it fit or refinish it. And those are the "happy" customers.

The one person I know of who has glowing reviews for him was the guy who bought a salvage title convertible but really wanted a coupe so the guy from Vipair did a coupe conversion (not a coupe rear end, turned the thing into a coupe) for him but for that project he received a ton of donated parts and money from the club and people in it.

I'm sure others will chime in with their thoughts and stories.

[Dajerseyviper]

Are you being facetious?

If not. Hmm, well how do I say this. They are like the RSI of aftermarket carbon fiber parts.

I think that is an apt analogy. You can read tons and tons of stories of him promising stuff in 2 weeks and it arrives in 6 months and is damaged or won't fit and then he blames the customer for it. Then, when the customer is sick of getting ducked and dodged and posts something on here about his bad experience, Vipair will say " I refunded you your money and didn't even take the item back" or a lie to that effect or say the customer damaged the part on purpose...yaddey yaddey yaddah.

He creates fake accounts to schill for his company. (He is officially banned from this site as I understand)

He used to claim his air filter setup was good for 25 rwhp or something rediculous.

It seemed like for every person who got a good, usable part, there were 15 who said they got ripped off.

He would say he had 10 of an item ready to go and would get accused of photoshopping the image cause he only had one.

The list goes on. But you certainly asked a mouthful. I have talked to people who were satisfied with his parts and they were only moderately satisfied. They said they had to cut or grind or drill the piece to make it fit or refinish it. And those are the "happy" customers.

The one person I know of who has glowing reviews for him was the guy who bought a salvage title convertible but really wanted a coupe so the guy from Vipair did a coupe conversion (not a coupe rear end, turned the thing into a coupe) for him but for that project he received a ton of donated parts and money from the club and people in it.

I'm sure others will chime in with their thoughts and stories.

Actually I was being serious..I think I saw some old Wing or some part, thread on one of the sites and that name rang a bell. Im new to the Viper community and have to learn who to stay away from, so far Im getting RSI and Vipe-Air...Or any Texas Viper tuner pretty much...Or anyone from Texas for that matter..LOL

[Vprbite]

Well, don't write off all of Texas. Tomball Dodge is there and they make their own Viper mods and sell tons of Vipers and are a stand up place. For sure.

They also are responsible for the Viper win at the Rolex 24 hours of Daytona as they are fielding a Viper race team even though dosge themselves is no longer racing.

Welcome to the community. I know it can be tough to sort out the good and the bad. If I can offer my opinion, I think there are much more good than bad around here. Not just in terms of members but of sponsors and vendors as well. Obviously, no business is gonna bat 1000 so occasionally even the best vendors will have a customer who is unhappy. For the most part though, they are all pretty good businesses run by pretty good people. It's a small community it's so it doesn't behoove somebody to screw a customer.

Obviously, you can always ask people's opinion before you do anything. Just post a thread saying "what are your experiences with XYZ?" and people with chime in. You see that with shady dealers a lot. People will say something like " I saw a nice Viper at WHOOZEEWHATS SUPERCARS in WHEREVER, Florida. What do you guys know about them?" And people will save them all kinds of heartbreak by letting them know that dealer is under FBI investigation or stuff like that. So it never hurts to ask.

For the most part though, I find the vendor sponsors here to be pretty good. Never had an issue with them and have posted reviews about some. Though of course, opinions may vary.

Welcome to the community. I hope you are enjoying your Viper and I think you will find us helpful here in terms of a lot of things, reviews included. Vipair strikes a pretty serious nerve though and are quite infamous around here which is why I thought you may have been goofin by asking that. My personal advice with that company is stay as far away as possible and don't ever look back. That's just my opinion though. Some people will have even worse things to say.

[Dajerseyviper]

LOL, I was just reading some old Vipe-Air threads about an intake that adds 16 WHP..LOL.. As far as Texas, so far I have heard of the few scammer shops and met Dave6666 and 8.0L>1.8T and so far thats enough to keep me clear of Texas forever..LMAO...

On a serious note, I am enjoying my viper and find it very easy to work on, very primitive and fairly straight forward from what I was used to. So far I have dealt with ROE racing for some parts and almost did business with Jon B, but his initial email conflicted what he said when I went to order it, Im sure it was just a mis-communication and will eventually use him for my needs, i have ordered from Polymounts.com and also IPSCO...All positive experiences thus far.

Dan Lesser on the other hand Straight up Insulted my intelligence on Viper alley, then taunted me on another thread of mine on here and I just generally dont like his "superior than thou" attitude that turned me off from doing business with him ever unless he was my absolute last resort for something.. So Im making the rounds of pissing people off and figuring out the who's who of the viper community...

I will be ordering more parts from Sean@Roe soon, and hopefully some parts from Jon B. So far those are the only 2 guys I most likely will deal with from what I have read on the forums.

[TrackAire]

LOL, I was just reading some old Vipe-Air threads about an intake that adds 16 WHP..LOL.. As far as Texas, so far I have heard of the few scammer shops and met Dave6666 and 8.0L>1.8T and so far thats enough to keep me clear of Texas forever..LMAO...

On a serious note, I am enjoying my viper and find it very easy to work on, very primitive and fairly straight forward from what I was used to. So far I have dealt with ROE racing for some parts and almost did business with Jon B, but his initial email conflicted what he said when I went to order it, Im sure it was just a mis-communication and will eventually use him for my needs, i have ordered from Polymounts.com and also IPSCO...All positive experiences thus far.

Dan Lesser on the other hand Straight up Insulted my intelligence on Viper alley, then taunted me on another thread of mine on here and I just generally dont like his "superior than thou" attitude that turned me off from doing business with him ever unless he was my absolute last resort for something.. So Im making the rounds of pissing people off and figuring out the who's who of the viper community...

I will be ordering more parts from Sean@Roe soon, and hopefully some parts from Jon B. So far those are the only 2 guys I most likely will deal with from what I have read on the forums.

Check out this ebay ad for a Vipair product and what the seller is actually claiming, lol. Kudos to the seller for being honest about the piece of shit he is trying to sell to help recoup some of his costs. Pretty funny ad.
http://www.ebay.com/itm/Carbon-fiber...f83512&vxp=mtr

[Dajerseyviper]

Check out this ebay ad for a Vipair product and what the seller is actually claiming, lol. Kudos to the seller for being honest about the piece of shit he is trying to sell to help recoup some of his costs. Pretty funny ad.
http://www.ebay.com/itm/Carbon-fiber...f83512&vxp=mtr

Haaahahahahahahahah!!!! Effin Awesome add... I feel bad for guys that get screwed like that.

[Sybil TF]

It seemed like for every person who got a good, usable part, there were 15 who said they got ripped off.

I feel sorry for the 15 behind me lol. But I only ordered a poster and a plastic piece that deflects more air into the air box....

[Viper Specialty]

Dan Lesser on the other hand Straight up Insulted my intelligence on Viper alley, then taunted me on another thread of mine on here and I just generally dont like his "superior than thou" attitude that turned me off from doing business with him ever unless he was my absolute last resort for something.. So Im making the rounds of pissing people off and figuring out the who's who of the viper community...

Anyone who knows me, knows that I have absolutely no problem calling a spade, a spade. Business be damned, I kiss no ones ass.

Just to recap, I TRIED to be nice to you, but you just wouldn't stop. Half the posters in that thread tried to get you to pipe down. The OP [Dave] told you to pipe down... but you had to keep throwing in your COMPLETELY WRONG diagnosis to the problem, based on nothing, when you hadn't read the thread, and everything you were mulling over had already been addressed. You were detracting from the mission, and arguing points with people who are engineers and do this for a living.

So far as "taunting you" on another thread on here... that one, you lost me on. I don't remember interacting with you off of the Alley.

That said, I am sure you are a decent guy, and I really could give two shits about some forum spat between people who don't even know each other. Its not a big deal, really. Just in case you think this is a bigger thing than it is.

[Dajerseyviper]

Anyone who knows me, knows that I have absolutely no problem calling a spade, a spade. Business be damned, I kiss no ones ass.

Just to recap, I TRIED to be nice to you, but you just wouldn't stop. Half the posters in that thread tried to get you to pipe down. The OP [Dave] told you to pipe down... but you had to keep throwing in your COMPLETELY WRONG diagnosis to the problem, based on nothing, when you hadn't read the thread, and everything you were mulling over had already been addressed. You were detracting from the mission, and arguing points with people who are engineers and do this for a living.

So far as "taunting you" on another thread on here... that one, you lost me on. I don't remember interacting with you off of the Alley.

That said, I am sure you are a decent guy, and I really could give two shits about some forum spat between people who don't even know each other. Its not a big deal, really. Just in case you think this is a bigger thing than it is.

You followed me on to either here or VCO on a SCT tuning thread I posted in (that was several years old BTW) and you made it look like you didnt realize it was me, or so you said. Then when I asked you to PM me a price for a tune, you stopped replying and never PM'd me. So I can only assume your only mission on that thread was a sort of "I told ya so" to further fuck with me, then you disappeared back into the wood work after a few post on there. So even after I let it go, and was gonna give you business, you basically treated me like shit once again. I find that a lot of the Viper shops have a certain arrogance about them, and you seemed to rub me the wrong way from day one. As far as Dave goes, I wouldnt urinate on him if he were on fire...

[Dajerseyviper]

And Dan Lesser, just in case you need your memory freshened up, here is the thread http://forums.viperclub.org/threads/...-SCT-Questions

Over 4 years old and not one post from you. I post up there shortly after our spat on Viper Alley and BAM, the great Dan Lesser comes on the thread to gloat how you figured out the SCT stuff and not offer help....Dont piss on my back and tell me its raining Dan. That being said, whatever man, its water under the bridge and you and I will most likely never cross paths..

[Viper Specialty]

Or anyone could read that VCA thread, and note how there was ZERO hostility in anything I posted to you. I really have no idea how you consider any of that "taunting". I told you exactly the same as I would have told anyone else, and explained the awkward position that we tuners are put in when it comes to intellectual property these days.

With regard to your accusation that I somehow ignored your request for a tune file, you may want to note that I did not ever reply to the last post in that thread, nor did I remember it when referenced in this thread, hence I legitimately forgot about it and never went back to read that thread again after your last post. If you were so concerned about working with me, you should have PM'd or E-mailed me, and I would have gotten right back to you. A forum post on a dead forum is just about the least likely way to get a reply from me. Its only by chance I stumbled onto this thread here.

With regard to other things you are talking about, I hate to say it, but there indeed is an "aura" around information-loaded vendors/builders/tuners. The reason is simple: day-in and day-out, we are plucked for information, generally by people who are not customers nor have any intention of ever actually becoming one. It gets really old, and we can easily tell who is a legit customer, who is an information seeker, and who is the guy who intends to purchase $100 in parts and then ask $7000 in questions. You will find, in general, that if you establish a relationship with a vendor, buy a few things, and THEN ask questions, you will get 100% of their focus. Any of my legitimate customers are well aware that they can call me at 9PM on a Sunday, and I will sit on the phone with them for an hour no questions asked if it helps them out. However, someone who has no relationship, who communicates on a public forum only, will certainly not get the same consideration- especially when it is related to learned intellectual property. Its just the way it is.

[DaveW]

...there indeed is an "aura" around information-loaded vendors/builders/tuners. The reason is simple: day-in and day-out, we are plucked for information, generally by people who are not customers nor have any intention of ever actually becoming one. It gets really old, and we can easily tell who is a legit customer, who is an information seeker, and who is the guy who intends to purchase $100 in parts and then ask $7000 in questions. You will find, in general, that if you establish a relationship with a vendor, buy a few things, and THEN ask questions, you will get 100% of their focus. Any of my legitimate customers are well aware that they can call me at 9PM on a Sunday, and I will sit on the phone with them for an hour no questions asked if it helps them out. However, someone who has no relationship, who communicates on a public forum only, will certainly not get the same consideration- especially when it is related to learned intellectual property. Its just the way it is.

^^^^^^^WRONG! I never spent a penny with JonB or Tom Sessions until after I received the "$7,000" in their "learned intellectual property" and have responded in kind with real money between these two awesome vendors/builders/tuners. Thank you, Jon and Tom!

[ViperSmith]

Such hostility is a total turn off for someone sitting on the sidelines to ever consider using a vendor.

[Dajerseyviper]

Or anyone could read that VCA thread, and note how there was ZERO hostility in anything I posted to you. I really have no idea how you consider any of that "taunting". I told you exactly the same as I would have told anyone else, and explained the awkward position that we tuners are put in when it comes to intellectual property these days.

With regard to your accusation that I somehow ignored your request for a tune file, you may want to note that I did not ever reply to the last post in that thread, nor did I remember it when referenced in this thread, hence I legitimately forgot about it and never went back to read that thread again after your last post. If you were so concerned about working with me, you should have PM'd or E-mailed me, and I would have gotten right back to you. A forum post on a dead forum is just about the least likely way to get a reply from me. Its only by chance I stumbled onto this thread here.

With regard to other things you are talking about, I hate to say it, but there indeed is an "aura" around information-loaded vendors/builders/tuners. The reason is simple: day-in and day-out, we are plucked for information, generally by people who are not customers nor have any intention of ever actually becoming one. It gets really old, and we can easily tell who is a legit customer, who is an information seeker, and who is the guy who intends to purchase $100 in parts and then ask $7000 in questions. You will find, in general, that if you establish a relationship with a vendor, buy a few things, and THEN ask questions, you will get 100% of their focus. Any of my legitimate customers are well aware that they can call me at 9PM on a Sunday, and I will sit on the phone with them for an hour no questions asked if it helps them out. However, someone who has no relationship, who communicates on a public forum only, will certainly not get the same consideration- especially when it is related to learned intellectual property. Its just the way it is.

You kinda just proved my point...In that dead thread, there was no need 4 years later for you to post about you owning your "intellectual property" since the thread was dead for over 4 years already. I have to assume when you happened to see my screen name as the last post, you just couldn't resist to smugly, yet cordially kick sand in my face by stating what you stated after basically calling me a retard on Viper Alley. There was ZERO point for you to reply to that thread, other than to swing your ego around when I asked the forum for help. Basically your response was worse than your lack of a response. Your massive ego is so apparent that you simply coming on here and responding to my initial post is almost the equivalent of being a playground bully who heard I was talking about him. Im allowed to share my experiences of my interaction and my opinions on a public venue, without retaliation or intimidation....
A little bit about me now, I built and tuned my 750 HP Nissan with 4 less cylinders than the viper is privileged to, and the car consistently ran low 10's and held together for years, leaving the line at 25 psi. Yet you accused me of knowing nothing...Perhaps I was ignorant to the viper platform or their certain issues, since I just bought one 5 months ago, and you have been picking them apart for over 20 years now, of course you know a lot more about the viper than I ever will. But to tell me I know "just enough to get myself in trouble but not out of it" was simply ignorant of you....I knew my Nissans inside and out and was one of the leading HKS Nissan tuners in the country back then and pioneered a bunch of shit while no one was doing anything worthwhile. I regularly turned out 500-600hp 6 cylinder rice burners which is roughly a 200% HP increase, and most of those care are still on the road today.. But I dont know shit according to you..Just because someone is an "engineer" does not mean they know what they are doing, I have seen plenty of shitty engineered parts that a chimp could have better engineered..

I do agree with you from experience about the customers that like to waste your time over and over again, and it gets old. I weeded them guys out fast..So I get where you are coming from there. But I find it ironic how you replied to me in that thread several times and the second I was willing to bury the hatchet and asked you for help, POOF, your gone just as fast as you appeared...And FWIW I have PM'd you on several occasions on VA and you did not have the courtesy to respond to a single one anyway, so.....

[Viper Specialty]

^^^^^^^WRONG! I never spent a penny with JonB or Tom Sessions until after I received the "$7,000" in their "learned intellectual property" and have responded in kind with real money between these two awesome vendors/builders/tuners. Thank you, Jon and Tom!

I think you misunderstand the referenced topics at hand. There is a HUGE difference between sharing maintenance/upgrade based information, and supplying information about a particular tuning software type. Maintenance based information has the ability to promote a sale of a physical part and help a customer, with almost zero chance to come back on the supplier of said information. Also, such things are generally available from multiple sources, up to and including the vehicle service information or any number of more enthusiastic end users.

Supplying learned information about a software type that very few people have mastered, which has the direct ability to come back and aid your competition or lose you a sale because you have effectively rendered your services unnecessary is a completely different topic altogether. When talking about software/tuning knowledge, the information itself is the valuable component of the sale. To give away the information publicly virtually assures that said information will result in loss of sales and/or your own data being used against you by your competition, or by customers shopping your products to the cheapest source possible such as an online retailer rather than YOU, as you have already given them the data that they need to remove you from the equation.

[Dajerseyviper]

I think you misunderstand the referenced topics at hand. There is a HUGE difference between sharing maintenance/upgrade based information, and supplying information about a particular tuning software type. Maintenance based information has the ability to promote a sale of a physical part and help a customer, with almost zero chance to come back on the supplier of said information. Also, such things are generally available from multiple sources, up to and including the vehicle service information.

Supplying learned information about a software type that very few people have mastered which has the direct ability to come back and aid your competition, to then be used against you is a completely different topic altogether. When talking about software, custom building and tuning especially, the information itself is the valuable component of the sale. To give away the information publicly virtually assures that said information will result in loss of sales and/or your own data being used against you.

So if I bought the software from you, you would have helped? You would have given me trade secrets to tune my own car and possibly become a threat to your business, all by buying the pro tuner package you sell? Or would you have sold me the package and left me hanging out to dry on my own like SCT basically does?

[Viper Specialty]

Such hostility is a total turn off for someone sitting on the sidelines to ever consider using a vendor.

I am not seeing the hostility in this thread. I simply defended myself from a post that referenced me BY NAME. None of what went on had anything to do with this forum, and given the circumstances, read before judging if you want to know the whole story.

[Viper Specialty]

You kinda just proved my point...In that dead thread, there was no need 4 years later for you to post about you owning your "intellectual property" since the thread was dead for over 4 years already. I have to assume when you happened to see my screen name as the last post, you just couldn't resist to smugly, yet cordially kick sand in my face by stating what you stated after basically calling me a retard on Viper Alley. There was ZERO point for you to reply to that thread, other than to swing your ego around when I asked the forum for help. Basically your response was worse than your lack of a response. Your massive ego is so apparent that you simply coming on here and responding to my initial post is almost the equivalent of being a playground bully who heard I was talking about him. Im allowed to share my experiences of my interaction and my opinions on a public venue, without retaliation or intimidation....
A little bit about me now, I built and tuned my 750 HP Nissan with 4 less cylinders than the viper is privileged to, and the car consistently ran low 10's and held together for years, leaving the line at 25 psi. Yet you accused me of knowing nothing...Perhaps I was ignorant to the viper platform or their certain issues, since I just bought one 5 months ago, and you have been picking them apart for over 20 years now, of course you know a lot more about the viper than I ever will. But to tell me I know "just enough to get myself in trouble but not out of it" was simply ignorant of you....I knew my Nissans inside and out and was one of the leading HKS Nissan tuners in the country back then and pioneered a bunch of shit while no one was doing anything worthwhile. I regularly turned out 500-600hp 6 cylinder rice burners which is roughly a 200% HP increase, and most of those care are still on the road today.. But I dont know shit according to you..Just because someone is an "engineer" does not mean they know what they are doing, I have seen plenty of shitty engineered parts that a chimp could have better engineered..

I do agree with you from experience about the customers that like to waste your time over and over again, and it gets old. I weeded them guys out fast..So I get where you are coming from there. But I find it ironic how you replied to me in that thread several times and the second I was willing to bury the hatchet and asked you for help, POOF, your gone just as fast as you appeared...And FWIW I have PM'd you on several occasions on VA and you did not have the courtesy to respond to a single one anyway, so.....

Ehhhh... I answered that thread because you were asking WHY nobody was replying, and its as simple as that.

You really need to get a grip. Retaliation and intimidation? Are you kidding me? Show me where either of those occurred toward you anywhere on this thread. Hell, the whole forum for that matter.

Lastly, I just went and looked on VA. Yeah, you PM'd me ONCE back in October. It was not a question, but a series of comments. I probably read it on my phone and then forgot about it since it didn't require a reply. I don't know what to tell you. Ask a straight up question, and you would get a reply.

[Dajerseyviper]

Ask a straight up question, and you would get a reply.

So if I bought the software from you, you would have helped? You would have given me trade secrets to tune my own car and possibly become a threat to your business, all by buying the pro tuner package you sell? Or would you have sold me the package and left me hanging out to dry on my own like SCT basically does?

[Viper Specialty]

So if I bought the software from you, you would have helped? You would have given me trade secrets to tune my own car and possibly become a threat to your business, all by buying the pro tuner package you sell? Or would you have sold me the package and left me hanging out to dry on my own like SCT basically does?

There is a big difference between giving a customer some guidance in the right direction or answering a few questions, and going into detail with an instruction manual while making a public record about it. As an end user, the likelihood of you using the software to such an extent where I would ever need to go into such detail that I would question where the information is going to end up is extremely remote.

But to answer your question, yes, customers who buy PRP's absolutely get the basics of the Viper App explained to them. It is certainly not unlimited support until the end of time, but a quick run down for a 1-bar application and fielding a few questions is fairly typical. For a standard application, you are going to use very little of the program. 2-Bar applications, head/cam, injector re-characterizations, and fundamentally changing the function of certain items is where things start to get really complicated... not tuning your average near-stock application. When it comes to the more complicated end, I will answer questions and explain functions, but I won't "teach" you how to do it from scratch. Basically, I will educate you all you want on the SCT software and how it works, but not on the JTEC strategy and how to manipulate the data to get an end result.

[jvm728]

JonB has been nothing but fantastic with me. I called him after I bought my first viper, I was a newbie. I ordered several parts from him after we spoke for probably an hour as he taught me the ins and outs of the car. Im just another random Jon.

He did poke fun at me for buying my Gen V intake manifold from someone else instead of him, all in laughs of course. He wasn't offended, I didn't know any better, and if I have a headache, JonB gets the first call and is always more than glad to help.

Thumbs up for being a stand-up guy. He's a good rolemodel for fantastic customer service.

[Dajerseyviper]

My next purchase will be from Jon B. I like to spread the wealth around..

[DaveW]

I think you misunderstand the referenced topics at hand. There is a HUGE difference between sharing maintenance/upgrade based information, and supplying information about a particular tuning software type. Maintenance based information has the ability to promote a sale of a physical part and help a customer, with almost zero chance to come back on the supplier of said information. Also, such things are generally available from multiple sources, up to and including the vehicle service information or any number of more enthusiastic end users.

Supplying learned information about a software type that very few people have mastered, which has the direct ability to come back and aid your competition or lose you a sale because you have effectively rendered your services unnecessary is a completely different topic altogether. When talking about software/tuning knowledge, the information itself is the valuable component of the sale. To give away the information publicly virtually assures that said information will result in loss of sales and/or your own data being used against you by your competition, or by customers shopping your products to the cheapest source possible such as an online retailer rather than YOU, as you have already given them the data that they need to remove you from the equation.

Point taken in a public format.

[JonB ~ PartsRack]

One of SPs litigants says SP has moved back to Canada.