On the hook

[City]

You're issue may be more with the dealer(s) than Chrysler. Let's see if Mark can help. Otherwise, others may be able to help get better info. But likely not with the kind of attitude you're displaying here. Np doubt this all sucks for you, but you'd do better if you'd calm down and see if members can assist.

[mjorgensen]

Facts about this issue,

Dealer ordered the engine on May 28th and received it on June 2nd. They are installing it today from what I'm told. I think that is extremely fast service!

SRT has seen a few of these valve spring failures (generally ending in complete engine replacement). Although unfortunate, SRT has no control over this because the springs are all supplied by an outside contractor. The problem stems from an undetectable (from the surface) flaw (inclusion) within the metal itself. This inclusion will generally show up in the early life of the engine and should not be an issue if your car has already got some miles on it without a problem. The "batch" of springs are believed to be small so very few cars will be affected.

If the OP would like to talk directly with "the man" I can arrange that for him if he does contact me.

Thank you,

[City]

Nice job Mark!

Lousy local dealer communication. Woodhouse communicates just fine.

[bluesrt]

its not srt or dodge or the dealer- its the clown working for the dealer that's the poor communicater that is lazy and does not care, in this day and age you have to find the right rock n roller....

[AZTVR]

its not srt or dodge or the dealer- its the clown working for the dealer that's the poor communicater that is lazy and does not care, in this day and age you have to find the right rock n roller....

I agree with the quoted statement. There is a lot of human variable. Unless you deal with a dealer that has experience with high end cars whether they be Viper or others, you are more likely to interact with less skilled folks and more spotty customer service. That definitely is the issue that many potential new Viper buyers are wrestling with. This situation is a great example of how being a member of a national club can assist in the after purchase difficulties that may arise. THIS, along with local club events, is what should be the main selling point of membership. (Not badges, magazines, etc.)

[mjorgensen]

Should be all handled now and I hope that we have saved a valued Mopar enthusiast!

[swexlin]

Should be all handled now and I hope that we have saved a valued Mopar enthusiast!

Well done!

[C.J]

Seems like very fast service from Dodge. That would still be disappointing to have happen in a new car, but would be more disappointing if the manufacturer simply said "the dealer can rebuild this engine for you...no problem!".

Does Arrow rebuild these engines that Dodge gets back or do they get torn down/analyzed then scrapped?

[senior racer]

Time to close out this chapter. The car has been back in my possesion for about two weeks. Weather and work have kept me from driving it to much but I have now put about 300 miles on it. Everything is good to go. The SRT tech(Kerry) at Fury did what appears to be an excellent job (Grade:A). I would recommend him. The dealership seemed to have a hard time communicating what was going on and misinformation(real or imagined) seemed to be the norm(Grade:C). The real ROCKSTARS of this whole thing are (not in any order) Nick at Viper Customer Service,who called not only when he said he would but anytime he had new information. Mark at Woodhouse who not only stepped up to help when it was not his problem but was very supportive and knowledgeable and is a super asset for anyone(I don't think any other dealer will get my future business). And finally Dick Winkles from SRT who took the time to talk to me and tell me what was really going to happen from SRT's end. All of these guys get an A+. If anyone thinks that I over reacted,I was calm when it happened,after I was told that the first dealer could not do the repair,and when I delivered the car to Fury. I reacted strongly to a situation that developed when I started to get different stories from different sources. If you don't know what is happening don't try to pretend that you do(I will not tolerate BS). And when you say that you will call DO IT. I beat my sales force over the head with the fact that communication is the single biggest failure of most business today and that if I hear from a customer that they have not heard from us you better have died and we just have not heard about it yet. Thank you and goodnight.

[FLATOUT]

Glad to see everyone step up and get this fixed. If you don't mind me asking what year is your car and any idea of the build month and date? Just want to check it against my TA to see if mine was build close to your car.

[Troublemaker]

So the Chief Powertrain Engineer spoke to you directly, you can say whatever you want, but you will not find that anywhere else. And a dealer that had absolutely nothing to gain went to bat for you. This car rules.

[BAD BOYZZ GARAGE]

Glad to hear went in the right direction.. Enjoy your beast!!

[mjorgensen]

Glad I could help, you are a true gentleman to work with.

Time to close out this chapter. The car has been back in my possesion for about two weeks. Weather and work have kept me from driving it to much but I have now put about 300 miles on it. Everything is good to go. The SRT tech(Kerry) at Fury did what appears to be an excellent job (Grade:A). I would recommend him. The dealership seemed to have a hard time communicating what was going on and misinformation(real or imagined) seemed to be the norm(Grade:C). The real ROCKSTARS of this whole thing are (not in any order) Nick at Viper Customer Service,who called not only when he said he would but anytime he had new information. Mark at Woodhouse who not only stepped up to help when it was not his problem but was very supportive and knowledgeable and is a super asset for anyone(I don't think any other dealer will get my future business). And finally Dick Winkles from SRT who took the time to talk to me and tell me what was really going to happen from SRT's end. All of these guys get an A+. If anyone thinks that I over reacted,I was calm when it happened,after I was told that the first dealer could not do the repair,and when I delivered the car to Fury. I reacted strongly to a situation that developed when I started to get different stories from different sources. If you don't know what is happening don't try to pretend that you do(I will not tolerate BS). And when you say that you will call DO IT. I beat my sales force over the head with the fact that communication is the single biggest failure of most business today and that if I hear from a customer that they have not heard from us you better have died and we just have not heard about it yet. Thank you and goodnight.

[Back In Black]

Bring it out to MN C&C this Saturday!

http://www.mncandc.com/

[Phun70]

I can say from personal experience that Dick Winkles is an awesome guy!! and has more degrees than a red hot thermometer. Wood house is awesome too!!! Glad you got it worked out!!!

- - - Updated - - -

See the thread on the get together in Des Moines and bring that monster out here in October for the redline event.