On the hook

**senior racer** · 05-25-2014

Finally headed out for a long drive and ended up stranded with 265 miles on the car. Just decided to quit running while sitting at a stop light. Currently at Brookdale Dodge. Anyone with a recommendation as to what dealer to trust to work on this? Any thoughts would be greatly appreciated.Attachment 5122

**ACRucrazy** · 05-25-2014

Wish I had a suggestion for you! Where did you buy it?
Nice to see a local with a V!

ViperGTS · 05-25-2014

OOF.

Out of fuel?

**senior racer** · 05-26-2014

Not a fuel issue. Check engine light came on with service electronic throttle control message. I guess I will be the test subject for the quality of Brookdale Dodges service department. I will be the first to praise them if this is handled well but will not be tolerant of poor service. In the last twenty years two different manufacturers have bought back vehicles from me that were not acceptable. Inferior product or service is not acceptable. I'll let you know.

ViperGTS · 05-26-2014

good luck!

**sparkrn** · 05-26-2014

Originally Posted by senior racer

Finally headed out for a long drive and ended up stranded with 265 miles on the car. Just decided to quit running while sitting at a stop light. Currently at Brookdale Dodge. Anyone with a recommendation as to what dealer to trust to work on this? Any thoughts would be greatly appreciated.Attachment 5122

I'd call John Gastman down in Roanoke Illinois and get it to his guy Dave. Your not gonna find a more experienced viper tech. He is a sponsor on the site.

**slysnake** · 05-26-2014

I'd call John Gastman down in Roanoke Illinois

Yep, that's just south of Chicago a little.

**Mbccenter** · 05-26-2014

If it was not under warranty I could tell you.

**senior racer** · 05-26-2014

Thats helpfull, how about some info,its worth at least a beer or two to me.

**senior racer** · 05-28-2014

Brookdale Dodge doesn't have a Viper tech. The car is now at Fury Motors in St. Paul. At this point the car has been transported almost as much as I have driven it.

**SNKEBIT** · 05-29-2014

Sorry to hear. If you have any other non warranty issues, give me a call.

**mjorgensen** · 05-29-2014

ECS will work closely with the dealer (all GenV repairs have to be cleared first through them) and have you fixed up in no time, if you would like to call me we can discuss some possible answers if I can get any additional information.

**senior racer** · 05-29-2014

The verdict is in. #5 cylinder-broken valve spring-bent pushrod(possible valve contact with piston-not verified). According to the dealer this is not the first instance of this failure. SRT is sending a replacement long block rather than repairing the existing engine. I'm OK with that but would have preferred a complete replacement engine(intake to pan) just to eliminate about 20 more variables(swapping parts etc). Better yet how about just giving me another car:-) to cover for the aggravation and the jeers of my Corvette owning friends(I got rid of a Z06 because of the potential valvetrain problems and look what happens). Oh well,I could have bigger problems. I did tell the SRT tech that I would bonus him a days pay in cash if he delivers a completed job with no comebacks. Waiting to see what happens.

**swexlin** · 05-30-2014

This is the first I've heard of this on this or the other site. Please keep us posted.

**Mbccenter** · 05-30-2014

When you get it done bring that thing to some MN events

**senior racer** · 06-04-2014

It has now been 12 days since my car was delivered to a dealer. It has been 7 days since the second dealer made the prognosis. There is no sign of any replacement engine. Nobody seems to know what is going on and NO ONE SEEMS TO CARE. My patience is coming to an end.There will be no further automotive purchases from this company ever again(and I average one vehicle purchase a year and have for 30 years). The hounds will be unleashed on Monday(would do it today but the assh***s in Hawaii). FUCK CHRYSLER

**ACRucrazy** · 06-05-2014

Don't let the door hit you on the way out.

**senior racer** · 06-05-2014

Your helpfull assistance has been greatly appreciated.

**ACRucrazy** · 06-05-2014

Sounds to me like you don't need it. You already made up your mind. I mean Fuck Chrysler right?

**senior racer** · 06-05-2014

A little defensive aren't you. I never attacked you or other owners. I have a Gen4 parked in my garage also,and I love it. It replaced a Gen2.that I put in the wall at turn 5 at Road Atlanta. But I will not put up with poor customer service or poor communication when a customer has a serious issue. Either in business or out,a company needs to step up to the plate and solve the problem,I am not seeing that at this time. (I don't think that you would like working for me very much)

**ACRucrazy** · 06-05-2014

Not defensive in the least. If you buy another Chrysler or not doesn't affect me. I hope Fury can take care of your car. I mean it's been a whole 7 days. What ever are you going to do?

Here's an idea, drive the Gen IV and take a deep breath.

**XSnake** · 06-05-2014

You weren't expecting a new engine delivered and installed in 7 days were you? I understand that SOMEONE should be communicating with you and there's no excuses for that. But, you have to have realistic expectations when it comes down to the actual job timeline. It could be worse, your car could be at RSI....

**senior racer** · 06-05-2014

I do have reasonable expectations. I know I can ship an order from my Saginaw location within 24 hours and have it in Mn in 2 days,3days if I pull from Plano Tx or Reno Nv. And I can tell you where it is at any time. Any one of the office staff can tell you the same thing. The fact that Chrysler can not tell me the status of an engine assembly order or even if it has been ordered bothers me, and it should bother them too. There are many other places to purchase a high end car that know how to interact with the customer and go out of the way to make sure that the customer is kept in the loop,Chrysler would do well to remember that.

**mjorgensen** · 06-05-2014

Originally Posted by senior racer

I do have reasonable expectations. I know I can ship an order from my Saginaw location within 24 hours and have it in Mn in 2 days,3days if I pull from Plano Tx or Reno Nv. And I can tell you where it is at any time. Any one of the office staff can tell you the same thing. The fact that Chrysler can not tell me the status of an engine assembly order or even if it has been ordered bothers me, and it should bother them too. There are many other places to purchase a high end car that know how to interact with the customer and go out of the way to make sure that the customer is kept in the loop,Chrysler would do well to remember that.

Please give me a call on my cell and I will try and assist you if possible, I'm not sure if you know what I can tell you already or if I can even help at all, but I will certainly TRY and do what I can to help calm the situation for you.