I ordered a TA style rear spoiler in primer for my Gen 4 coup back on the 4th of September of this year. Autoform, according to their webpage sites delivery was going to take 4 to 6 weeks. As of today 14 weeks later I called and was told that it will finally ship today. If I would have had any idea that this purchase would have taken 3 months until it was ready to ship I would have never placed the order.

As a business owner myself I can tell you that if I provided this kind of service to my customers I without a doubt would not be in business long. If this part was in deed a one off part or a prototype piece I would be a little more understanding. But this part is in their catalog and is already a proven production part.

Over the last ten years I have had dealings with more than a few companies that deal with Viper specific parts and services. For the most part and aside from having to pay the Viper tax in some cases. Most of these dealings have been good to great. There where one or two deals that went bad and I mean very bad. That's not to say that this transaction even rates close to those two. But having to wait as long as I have is putting them higher on the list.


What do you guys think. I'm I being too critical of their performance?


I wanted to pass this along for anyone else that is considering placing an order with them and to vent some of my frustration.