Selling through Viper Exchange Be careful

[Toxic]

Update**5/4. I have spoken with Bernie this evening. I have known him for 10 years running. He accepts responsibility for any miscommunication that took place during the sale of my vehicle since there were multiple people involved with the transaction and has agreed to return the parts provided with the car that were not sold during the transaction.

I accept that I was hot-headed when I spoke to the buyer and found out what was negotiated for and what was not purchased.

I have not read any responses to this thread and will not in the future.

Update. I have spoken directly with Ben Keating and will be working with Viper Exchange to resolve the problem originally listed in this post.****

[Propsail]

I hate reading one side of a dispute. Did you even speak with Viper Exchange to corroborate or get an explanation before posting?

[Vipes]

Anyone that knows me is aware I would not post this lightly or in haste. Call me naive, but I'm both disappointed and aware I need to find another source for the Viper I am looking for now.

Most of us really appreciate you posting this and keeping it real. It's disappointing when information like this is put out from such a well respected vendor but if it happened it's great not to have a cover up and pass info over like you did so the rest of can evaluate integrity before we make a decision.

[Tomball-Dodge]

Mike we have seen this and would appreciate your return phone call regarding the post. Thanks

[99Vipers]

Busted.....Pretty sad just to make a few extra dollars....I guess that's why they call them Stealerships I guess you just inadvertently contributed to the Vipers Ring attempt,lol

[ACRSNK]

Busted.....Pretty sad just to make a few extra dollars....I guess that's why they call them Stealerships I guess you just inadvertently contributed to the Vipers Ring attempt,lol

Good point. I'm sure those extra funds will be put to good use in paying for the Ring event

[viperBase1]

This sounds kinda weird to me n' I'm gonna wait before rushing to any kind of a judgement. (MHO)

I just went through a very similar transaction..facilitated by ViperExchange. Almost identical, by the sounds of it. Car came with a trunk full of extra goodies.
I was a first time remote buyer n' the entire experience was nothing but super smooth and professional. Absolutely no B.S..

Hmmmm... Let it play out.

[mattssg]

I've known Bernie, Courtney and the crew for some quite some time so I was hesitant to post this but it needs to be known by the general Viper public.

I have communicated directly with the buyer of my 2008 ACR-X clone that I consigned and sold with Viper Exchange/ BJ Motors for the last few days. He's a radiology resident and I'm an optometrist, so we aren't a few fly by night quacks.

I was told by Bernie prior to sale that I needed to include my spare set of Forgeline Wheels, my new in the box Splitter, and 3.55 Quaife rear diff with the sale of the car in order for the purchase to take place at below my asking price.

I learned tonight directly from the buyer that he paid extra for the Forgeline wheels, did not receive an extra splitter, and declined an added price on the diff. (In other words, I was told to include a set of forgeline wheels, a new splitter and a upgraded diff along with the car at demand of the buyer and then the consigner asked for additional cash from the buyer for two on the listed items). I admit the splitter on the car had a few dings, but was usable given it's track nature. If the splitter was replaced prior to sale then I should have been told. If it was not is was basically given by me under false pretenses. I have no reason to doubt the buyer at this time and have requested a copy of his paperwork if he is inclined to share it. I will gladly correct the record if documented proof of me being wrong is presented.

The way I see it as of tonight, I had at a minimum my diff obtained in questionable circumstances by Viper Exchange in this transaction.

Very unfortunate given that a former VOA president in Houston was taken advantage of in such a way.

You might want to look at other avenues of sale when you need to part with your snake to free up cash in the future.

Anyone that knows me is aware I would not post this lightly or in haste. Call me naive, but I'm both disappointed and aware I need to find another source for the Viper I am looking for now.

It's a shame given that Morgan has been top notch from the start in regards to servicing my cars and giving general advice in the past.

Kind of off topic but I really wanted that damn ACR-X clone and it sold the day I was going to call VE to secure it so I got my SSG vert. It was a beauty-- sorry your having issues with the sale on it.

[bluesrt]

I don't see why you wouldn't call viper exchange first before posting this? why would you not hash it out with them first?

[Granger73]

Busted.....Pretty sad just to make a few extra dollars....I guess that's why they call them Stealerships I guess you just inadvertently contributed to the Vipers Ring attempt,lol

I am sure the folks that contributed to the event on the gofundme site will be furnished with a complete accounting regarding the disbursement of those funds, including an expense accounting of the total operation.

[13COBRA]

I don't see why you wouldn't call viper exchange first before posting this? why would you not hash it out with them first?

+1.

[ACRucrazy]

I don't see why you wouldn't call viper exchange first before posting this? why would you not hash it out with them first?

Wouldn't you be pissed if you were in the OP situation? I can't imagine how fucked over I would feel.

[bluesrt]

yes I would, but I would first call them and get things hashed out/ possible some confusion there happened somewhere? maybe? possible?

[99RT10]

That is some backdoor BS there. They had better make it right with you. There have been other issues with them, and it's only by bringing this crap to light that everyone can make an informed decision as to whether to deal with them or not. I choose not.

[Chiliphil1]

I don't have a horse in this race, or a snake in this case but I do have a question. Please excuse me if this is out of line but why is this place priced much higher than anyone else? As a potential buyer I look daily at cars and on ebay there can be 2 identical cars but if the viper exchange has it, it's $20k more than the other one for sale.. Why is that?

[mak1118]

Is Tomball, viper exchange? There is a Tomball in Nevada, are they the same?

[bluesrt]

I don't have a horse in this race, or a snake in this case but I do have a question. Please excuse me if this is out of line but why is this place priced much higher than anyone else? As a potential buyer I look daily at cars and on ebay there can be 2 identical cars but if the viper exchange has it, it's $20k more than the other one for sale.. Why is that?

prolly cause the other one is a piece of shit

[AZTVR]

If this was posted without talking to both parties about it, then that is also "wrong,", IMHO. I can think of several very honest reasons that could explain why this happened without the ill-intent that the OP's post implies to me.

However, if there was no satisfactory answer, the post should be made.

I've seen, many times at work, two good people attending the same meeting coming away with very different conclusions about what was said, and angry at each other, senselessly. And as an outsider, I see exactly how the misunderstanding occurred.

[commandomatt]

This kind of stuff probably happens more than we will ever know. Since the seller will rarely know who actually bought their car, details about the sale will never be known

Dealers are in it for one reason and one reason only. To make money, and the more the better (for the dealer)

Some dealers (few) are extremely transparent and honest (like Woodhouse) and others are not.

[KeatingCarGuy]

Howdy to all, I am happy to have the opportunity to respond here. First of all, YES all dealers are in this to make money. exactly like every optometrist and radiologist is in it to make money. Having said that, we provide a service, and we are in it to create happy customers as well.

Mike, you asked ViperExchange to sell your car for you, and we were happy to provide that service. We asked you how much you wanted to receive for the car, and we were able to get you everything you wanted. As far as I am concerned, we did you right. We did what you asked, and we gave you what you wanted.

Radiologist buyer is extremely happy with his purchase. He loves everyone at ViperExchange. He loved his experience. And, has no issue with us whatsoever. After reading your post, we called him make sure he was not upset with us, and he has no complaints. He called you to ask for your set-up information and experience with the car, and unknowingly stepped on a landmine.

I don't really understand why you can't be happy for the guy who bought your car. You got what you wanted, and he is thrilled with it.

I have run an extremely high quality business for many years. I have been transparent and honest. I have supported the Viper community in many ways when other dealers were not. This is a small community. Tomball Dodge did not become the #1 volume Viper dealer for the past 8 years in a row by treating people poorly. You all know that wouldn't last very long.

[99Vipers]

yes I would, but I would first call them and get things hashed out/ possible some confusion there happened somewhere? maybe? possible?

Confusion,Riiiiiiiight,lol

I don't have a horse in this race, or a snake in this case but I do have a question. Please excuse me if this is out of line but why is this place priced much higher than anyone else? As a potential buyer I look daily at cars and on ebay there can be 2 identical cars but if the viper exchange has it, it's $20k more than the other one for sale.. Why is that?

Because they can....Its the same case with scam phone calls,they call many hoping to get a few.

If this was posted without talking to both parties about it, then that is also "wrong,", IMHO. I can think of several very honest reasons that could explain why this happened without the ill-intent that the OP's post implies to me.
However, if there was no satisfactory answer, the post should be made.
I've seen, many times at work, two good people attending the same meeting coming away with very different conclusions about what was said, and angry at each other, senselessly. And as an outsider, I see exactly how the misunderstanding occurred.

Toxic stated the facts of the deal and as he stated he knows VE well,please tell us AZ how this could of happened with a BIG Viper dealer. Its just poor business ANY way you look at it.

This kind of stuff probably happens more than we will ever know. Since the seller will rarely know who actually bought their car, details about the sale will never be known

Dealers are in it for one reason and one reason only. To make money, and the more the better (for the dealer)

Some dealers (few) are extremely transparent and honest (like Woodhouse) and others are not.

Fixed: Some dealers (few) are extremely transparent and honest (like Woodhouse) and others are Greedy.

[bluesrt]

usually I find when someone starts to bad mouth someone without confronting the other guy first/ they are twisting the story- period......

[FrankBarba]

I'm sorry that this has happened to you. Hopefully it gets worked out.

[Viper Girl]

I think its really important to let the involved parties work out any issues before making posts on forums.

[Vprbite]

I'm inclined to believe there was a misunderstanding here, as opposed to fraud.

I've only had a pre purchase inspection from VE so I can't personally speak to a buying or selling experience. They are however very well known and respected in this community so I feel that means they have earned the right to defend themselves before I will make any decisions.

O.P. I'm sorry that you are unhappy and feel there was something shady in your deal. Is there at all a chance it was an error in communication as to the specifics of the deal and not anything underhanded. I mean, if you were happy with the price and components and the buyer was happy with the price and components, then isn't everything copasetic? However they were doled out or not, the numbers were agreeable to all and isn't that what matters?

I'm hoping for a good resolution to all involved.