CUSTOMER SATISFACTION NOTIFICATION R28/R29
FCA will repair your vehicle free of charge. To address R28, the oil contamination issue, your
dealer will complete a free engine oil & filter change and send the used oil filter to FCA for analysis.
If FCA’s analysis of the oil filter is positive for debris, the dealer will contact you to schedule
replacement of the engine and related oil cooler components. If a new engine is not required, the
dealer will contact you to inform you that you do not need to return to the dealership.
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