Received a response to my note to SRT regarding spun bearing issues

[ViperGeorge]

I sent a note to SRT via their website on those two engine failures that are being denied warranty coverage. Below is the response I received. I've responded to this and will post my response in my next post.

Dear George,

Thank you for contacting SRT Premium Care. We understand your
frustration regarding the Viper warranty denials and we would be happy
to clarify the reasoning for the Viper warranties being voided and the
vehicle being assigned a restriction.

As Per our FCA Warranty Booklet which is provided to all FCA Owners upon
purchase of their vehicle from the factory, the parts on the vehicle are
not considered MOPAR parts. Information on FCA warranty can also be
found online at http://www.dodge.com/en/warranty/download.html .
Information pertaining to modifications and reasoning for warranty
denials is as follows:

Certain changes that you might make to your vehicle do not, by
themselves, void the warranties described in this booklet. Examples of
some of these changes are: installing non-Chrysler Group LLC
(!Chrysler!) parts, components, or equipment (such as a non-Chrysler
radio or speed control); and using special non-Chrysler materials or
additives. But your warranties don?t cover any part that was not on your
vehicle when it left the manufacturing plant or is not certified for use
on your vehicle. Nor do they cover the costs of any repairs or
adjustments that might be caused or needed because of the installation
or use of non-Chrysler parts, components, equipment, materials, or
additives.

Performance or racing parts are considered to be non-Chrysler parts.
Repairs or adjustments caused by their use are not covered under your
warranties. Examples of the types of alterations not covered are:
installing accessories ? except for genuine Chrysler / MOPAR accessories
installed by an authorized Chrysler, Dodge, Jeep or Ram dealer;
applying rustproofing or other protection products; changing the
vehicle?s configuration or dimensions, such as converting the vehicle
into a limousine or food service vehicle; or using any refrigerant that
Chrysler has not approved.

Modifications will also void your warranty. These actions will void
your warranties: disconnecting, tampering with, or altering the odometer
will void your warranties, unless your repairing technician follows the
legal requirements for repairing or replacing odometers; or attaching
any device that disconnects the odometer will also void your warranties.

Thank you again for your email. Should you require additional
assistance, or have any new information to provide, please reply to this
email message or call 1-855-SRT-TEAM (1-855-778-8326).


Thanks again for your email.

Sincerely,

Taylor

Customer Service Representative
SRT Premium Care
1-855-778-8326

For any future communications related to this email, please refer to the
following information:
REFERENCE NUMBER: 30135873
EMAIL CASE NUMBER: 3386979
REPLY Link: http://www.chrysler.com/wccs/brand_f...845V83076L0KM&

- - - Updated - - -

Here is my response to Taylor.

Taylor,

Thank you for your response. However, FCA has not demonstrated that the installation of the Arrow Controller on the two engines in question in fact caused the failures. This would be like saying the customer used different wheels and therefore the engine failure is not covered. FCA should demonstrate that the controller caused the failure otherwise any modification including tires, wheels, brake pads, etc.could be used by FCA to deny warranty claims.

The Arrow Controllers were developed by Dick Winkles who, as a previous SRT employee, was the chief engineer responsible for the development of the Viper engine. In fact I have been told by a former CEO of Dodge and SRT that the development of the controller was in fact started when Dick worked at SRT and he requested that Dick complete the development and release the controller when Dick moved to Arrow Racing.

In addition, the engine bearings were examined by several engineers including Dick and they concluded that the spun bearings were not the result of the Arrow controller. The controllers were not even on the engines at time of failure. I don't know how much you know about engine failures but you can easily "Google" spun bearings and see for yourself that bearing failures leave telltales when they go indicating the cause of the failure. In these cases it is my understanding that the failures were in fact a result of debris in the engine. This is in fact a known problem with Gen 5 Viper engines. FCA has acknowledged this problem by issuing R28 to check for debris. They also recently extended powertrain warranties on certain Gen 5 engines as a result.

Given the known problem with debris in the Gen 5 engine (CAAP even installed a block cleaning station to try and rectify the situation given the block manufacturer has failed in this regard) FCA should honor the warranty to these two engines. Its failure to do so has so upset many Viper owners, including me. We are questioning our continued support of FCA products given this concern. Speaking for myself, I have 3 Vipers (08, 14, 15), 1 2014 Jeep SRT Grand Cherokee, 1 2015 Jeep Wrangler Rubicon Unlimited, and 1 2015 Dodge Challenger RT. All of these vehicles were purchased new. I am but one such FCA customer. Others have even more vehicles and many now have cancelled orders for new Vipers or SRT vehicles and have become really discontent with FCA over this issue.

Lastly as someone that has on occasion purchased used Vipers how am I to know whether at one time the Arrow Controller had been installed on the car thereby voiding the engine warranty. It literally takes 2 minutes to swamp controllers and I know of no dealer that would attempt to verify a previous installation of the Arrow Controller. Given this FCA is setting up their dealer network to be the fall guys when some poor unsuspecting customer buys a used Viper that at some point in its past had the Arrow Controller installed. Should that customer experience a spun bearing and then go to the dealer for a warranty replacement he will find out that the warranty is denied. What is his recourse? To sue the dealer naturally over misrepresenting the car's warranty. It should also be pointed out the those Viper owners that have the Arrow Controller were sold the product by an FCA dealer in the first place.

This whole thing is so short sighted on FCA's part. They will end up losing more sales than if they simply replaced the two engines as a customer service. At a minimum FCA should allow those that choose to remove the Arrow Controller to maintain warranty coverage.

While this issue does not impact me personally, the Viper Nation has been a loyal group - to FCA and to each other. This has put that loyalty to FCA in question for sure.

Regards, George

[swexlin]

George, it's admirable, but they ain't gonna listen. They know, but they've made their choice, because they can. The warranty wording is their get out of jail free card. It's wrong, for all the reasons you gave, and that we all know, but we've lost this battle, I believe.

[AZTVR]

I would call that a non-response since it explains nothing. We understand what the warranty says and what it means to a consumer. If they use that wording to justify their actions, then they are intentionally trying to deceive the customer by wording the warranty like they did.

[ViperPete]

Great response. I wonder how far your emails will get up the chain...

[BlknBlu]

It is becoming increasingly difficult to be an Ambassador to Dodge with all the problems.

very good letter to SRT, looking forward to the response

Bruce

[BJG32]

Nice work. Excellent job including all points...

[Dman]

It is becoming increasingly difficult to be an Ambassador to Dodge with all the problems.

very good letter to SRT, looking forward to the response

Bruce

Exactly. I've guzzled Viper cool aid now for 17 years, I've flown the flag and pledged my allegiance to SRT.

This is the biggest problem I have moving forward. I won't support a company pulling this crap. I'm into FCA for over a half million dollars, I was doing a new ACR and waiting to move outta my '16 Rover for a Track Hawk. At this time, I'm in a holding pattern. I could buy another gen5, I could send it off to Calvo, AC, etc and have them rip the engine apart and put it together correctly when it blows up. I can solve the mechanicals with money, but driving around in a car from a manufacturer I no longer believe in .... I don't know I can do it. I've been so proud of SRT, Dodge and Viper ... now, I'm sorry, but I'm disgusted by all this.

Put on a mod that can cause a failure & it occurs, it's on you. Put on a mod and you have a documented failure from stock setups, that's not caused by the mod according to the best engineers in the industry, disgusting.

The lack of executive intervention is also disgusting, as a CEO of a publicly traded company for many years in the past, and of my own mid-tier company now, seeing executives who dismiss harm to their most loyal client-base is beyond my understanding as professional and a person. There are several that should be stepping up, their lack of client care is only matched by their lack of spine and integrity. If SRT doesn't care about me, why the efff should I care about them or their products.

Nice try, George, I had tried to do that off that link twice and it failed on me both times. Keep at it if you can, it's never too late for an organization to do the right thing.

[sharmut]

Excellent response. For myself, the whole situation has me questioning replacing the oil cooler lines with an aftermarket version confirmed by many to address the issue long term. Instead we have to use the OEM line and wait for the next failure, which may or may not result in a more catastrophic outcome. Perhaps instead of seepage at the crimp, the hose could completely disconnect while driving exposing the motor to zero oil pressure. Should this occur on the track, drivers following me are exposed to risk of loosing control of their vehicle.

[TrackAire]

"except for genuine Chrysler / MOPAR accessories
installed by an authorized Chrysler, Dodge, Jeep or Ram dealer"

Wow, it's good to know that my Gen 4 will not be denied warranty since I had my Mopar PCM installed by a FCA dealer. I wonder how that will all play out? Oh the tangled webs.....

[Stealth]

Just one clarification: the Warranty language is not a "get out of jail free card" for FCA. Based on applicable Federal law, if the parties do not agree to a solution, then the issue becomes one of causation. I.e., did the modification cause or substantially contribute to the problem? Neither side is obligated to accept the other side's conclusion on this issue and a court or arbitrator would decide in the absence of agreement.

My feeling is that there is more to the situations that is being disclosed (this is also consistent with the DMAN post above--bad FCA goodwill moves = inexplicable). Notwithstanding the fact that the current Gen of the Viper will end on 2017, FCA has an interest in having a good reputation, enhancing its Goodwill, etc. Accordingly, it is not likely that FCA would just take an adverse-to-the-customer position in the absence of any compelling facts--especially when it potentially puts a valued past FCA honcho in the cross hairs (that relationship is worth far more than a few engine swaps). For example, there may very well be a Gen VI Viper at some point and Trusted and Valuable past SRT Peeps may be asked to help.

None of this is meant to suggest in any way that the Viper owners are at fault. I am just suggesting that there is likely more involved than we know about--which is what you would expect in a potential litigation and/or PR situation.

Best of luck to all affected parties for smooth, mutually-acceptable resolutions.

[swexlin]

Excellent response. For myself, the whole situation has me questioning replacing the oil cooler lines with an aftermarket version confirmed by many to address the issue long term. Instead we have to use the OEM line and wait for the next failure, which may or may not result in a more catastrophic outcome. Perhaps instead of seepage at the crimp, the hose could completely disconnect while driving exposing the motor to zero oil pressure. Should this occur on the track, drivers following me are exposed to risk of loosing control of their vehicle.

Understand your concern. I've never heard of this happening - the oil cooler line seepage has been an issue for years, and is more of a nuisance than anything. But I do see your point here.

Don't get me wrong - George's letter is well-written. But they have turned their backs on people with mods.

[donb]

...My feeling is that there is more to the situations that is being disclosed (this is also consistent with the DMAN post above--bad FCA goodwill moves = inexplicable). Notwithstanding the fact that the current Gen of the Viper will end on 2017, FCA has an interest in having a good reputation, enhancing its Goodwill, etc. Accordingly, it is not likely that FCA would just take an adverse-to-the-customer position in the absence of any compelling facts--especially when it potentially puts a valued past FCA honcho in the cross hairs (that relationship is worth far more than a few engine swaps). For example, there may very well be a Gen VI Viper at some point and Trusted and Valuable past SRT Peeps may be asked to help.

None of this is meant to suggest in any way that the Viper owners are at fault. I am just suggesting that there is likely more involved than we know about--which is what you would expect in a potential litigation and/or PR situation.

Best of luck to all affected parties for smooth, mutually-acceptable resolutions.

This is my feeling/thought as well. They admit there was a debris problem, add cleaning station and extend warranties on only some cars.

Really sorry that folks have had issues with their engines, and then on top of it have their warranties denied...but as a bystander it would seem to reason FCA had to draw a line in the sand, and they chose the ECU/PCM.

On the other side of the coin, there are many videos with Ralph G. discussing forged internals and building a stout engine because they expect folks to mod...I suppose it comes down to whether you like to mod your car and where you think the responsibility for those changes should lie.

My intentions with a Viper aren't to modify it, so I'm not terribly concerned about the issues with the Arrow PCM's.

Just my 2 cents, hope it works out for everyone in the end.

[dethred]

I have a suspicion that it'll require someone with mods &/or ARROW PCM to successfully win a settlement from Dodge when their motor fails, before anything will even be considered by FCA. The warranty book can say whatever they want, but the combination of the aftermarket PCM being supplied by the engine supplier to dodge, the tune created by the head engineer, and official SRT suppliers selling the PCM without explicit warning of voiding factory warranties... I don't see how there's even an argument.

[Coloviper]

"except for genuine Chrysler / MOPAR accessories
installed by an authorized Chrysler, Dodge, Jeep or Ram dealer"

Wow, it's good to know that my Gen 4 will not be denied warranty since I had my Mopar PCM installed by a FCA dealer. I wonder how that will all play out? Oh the tangled webs.....

You still have warranty on a car more than 7 years old? My guess is you are on your own from here on out as any car 7 years old should be, even with their Maxcare 7 year extended warranty.

[TrackAire]

You still have warranty on a car more than 7 years old? My guess is you are on your own from here on out as any car 7 years old should be, even with their Maxcare 7 year extended warranty.

Your right, I did have the longest term they offered (I think 7 years) but I made the assumption that the Mopar PCM and related functions would not be covered. I'm still betting that the above quote from the person that wrote the response to George is wrong....if FCA wants to deny warranty for a PCM (regardless of what or who installed it) they probably will.

[mnc2886]

While I feel your email response was well thought out and worded, I would be shocked if they respond to you.

[7TH_SIGN]

Your options with a failed motor from FCA and the Arrow PCM:

1. Lawyer up/Lemon law or arbitration

2. Sell it


Don't waste your time in any other route. Just my advice.

[Coloviper]

The way I see it, is FCA is just clearing the battlefield of any trace of the war that existed. This started way back in the end of 2010, then with crushing Vipers, then the SRT brand/overprices, then the customer reverse priority issues, then constant marketing fiascos, then the $15k discount, then management changes to a tool like Tim (I am sorry but this guy was a Viper killing mole and pun from the very start. Met him once face to face and that was all I ever needed to form that opinion. He was placed to kill it), then the quality issues, then the drivetrain issues, now the warranty denials, the this, the that. It's just too much!

Guys, it is over! Done, Capote, never to return and if they could re-write history, it was a never been with FCA going forth. This car will never come back and if it did, how in the hell would any of us have any faith in it or FCA or whoever they will be in the future. For all we now GM could be saying to Sergio, condition of a GM purchase is to defame and destroy the Viper period so as to further what Corvette is and will be. These are not rationale people, these are arrogant people who are in constant dick measuring competitions to feed egos. It defies common sense.

George, I applaud your efforts, I believe you have the connections to bring this to light of day. It is important despite how FCA feels. For some it is too little too late.

For me, I like my two mid-90s Saleen collector cars, I have them and love them, but no way in hell I would ever purchase a new Saleen anything these days. They are what they are. My Viper line, I have the old 96' and still want to add a used 13/14 Viper in the future (I still really do, even with the problems but won't give my money to FCA directly) but no way am I going to buy a new FCA product of any kind. Have purchased a number of FCA products new in the past. Like DMAN, I too was eying up a future TrackHawk and/or Hellcat Ram but I just don't trust FCA as a company whether in warranty or not. Since my hard earned dollar represents my feelings, my values, my acceptance of whatever I buy, I have that right to do so.

Outside of that used 13/14 SRT Viper in the future, I have moved on from FCA. They can fix these two engines of our members (I sincerely hope they do as that is right) but I am and will be purchasing other brands and manufacturer products in the future. I went cold turkey on Ford purchases (after being born and bred blue oval my whole young life) when I was attracted to Viper and SRT. Never purchased another Ford product after 2002. It was Dodges, Jeeps, Ram exclusively. Bought the 06' Viper Coupe which led to the 07' SRT8 Jeep 9 months later. When the SRT8 Jeep was giving me issues and Jeep did not stand behind my new vehicle purchase at all, I dismissed the Jeep brand completely, sold the Ram as well (was a good truck though so give them that) and I took my money to Porsche for a Cayenne Turbo S and then a second Cayenne Turbo daily driver. Porsche has been good to me but expensive. 128k miles on the TT S and 87k miles on the TT and they have been rock solid. However I never gave up on the Dodge Viper. That was the beacon of hope to still keep me in the Dodge (FCA) family. Then the Hellcat motors came out and that I was willing to look beyond the Jeep shortcomings to get one with it in it. However, if a company treats it's flagship owners like it is treating these two new Viper owners (Arrow controller or not, the cars have almost no miles to speak of), then there is zero trust the company will do good with a product further down the line, god forbid if something out of the ordinary happens. My 07' Jeep was 100% factory and they would not warranty some of the issues even with an extended warranty it had on it. This was one year old and around 10,000 miles.

I am sorry, but this seems to be a deliberate par for the course move by FCA and one that demonstrates how this company intends to operate and treat it's paying patrons. Won't have a part of it. Good luck to their $130k upcoming Grand Wagoneer or their $100k Trackhawk, or their whatever. They can save some owners and brand loyal by doing what is right but for some, they need to realize the damage is done and they have lost. There must be repercussions for certain actions. I am only one small owner who purchased new more than 9 years ago. So I don't buy new every year, maybe they don't care but I have to believe when people like me want to buy new, they would sure want that purchase contract.

Will always be a Viper owner but will be fun to see what else is out there. I know it won't be a GM or FCA product.

- - - Updated - - -

Your right, I did have the longest term they offered (I think 7 years) but I made the assumption that the Mopar PCM and related functions would not be covered. I'm still betting that the above quote from the person that wrote the response to George is wrong....if FCA wants to deny warranty for a PCM (regardless of what or who installed it) they probably will.

Agreed!

[SACA]

Thank you for reaching out to SRT, I greatly appreciate the support from everyone. Your email could not have been written better. Unfortunately, Taylor, the case manager who replied to you was the guy that handled my case. He was incredibly horrible to deal with. He lied to my face telling me that the dealer told him the ECU could be the issue, when they CLEARLY stated it was not the issue. He also would not pass my call to a supervisor, as much as I tired he said he is the end all and there are not managers past him that will speak to clients, well that was also a lie. I called back a few weeks later, spoke to another case manager who said he is not the end all and will place the request for management call back. I received one call that I missed, a voicemail was left saying the she will try to call me back the next day. It’s been about a week with no follow up, I have tried to call and the reps have told me management attempted to call me but my voicemail box is full. My voicemail is empty and I only saw the first missed call.

I hope we get some traction on this issue. Prefix Racing has pulled the motor out of the car and has given the motor to Dick Winkles. In the next week or so I should have a full failure report for Arrow. I was told their reports are VERY detailed.

[reshetov]

I hope we get some traction on this issue. Prefix Racing has pulled the motor out of the car and has given the motor to Dick Winkles. In the next week or so I should have a full failure report for Arrow. I was told their reports are VERY detailed.

That is really awesome, as a current gen V ACR owner with my car at the dealer going through the ringer with FCA on what's more than likely a blown up engine, I'm really looking forward to seeing the results from Arrow on the failures. My car is 100% stock, but after following all these issues I'm still skeptical the dealer calls me and tells me FCA is denying the warranty of swapping the engine due to the installation of the front tow hook.

I'm also curious about the following out of FCA's response the OP quoted "applying rustproofing or other protection products" would be grounds for voiding the warranty. Does anyone know what they are referring to here? Surely it is not stuff like paint protection film?? (apologies if that is a dumb question, it's just that the thought of them denying warranty on that would be insane)

I agree that I don't think we'll ever get FCA to budge on anything, and they will continue to deny warranty work left and right. It surely hurts to see this from a brand that is supposed to be inspiring loyalty but is instead doing the opposite. Maybe I speak for many when I say, I've always been a fan of the Viper, but I bought into it because it is a Viper, not because it is a Dodge.

The unfortunate part is that there are so many people including some of you guys that have had the loyalty with Dodge and Jeep and FCA in general that they can get away with taking advantage of it, because they know the demand will be there. Hellcats are selling like hotcakes, so why do they care if the Viper community is growing increasingly upset about these issues. We are a niche of a niche, with a low volume car, and with its discontinuation all FCA is going to continue to do in the future is move funds away from this program and support it only with the least effort possible since in today's day and age it is not coming back with where cars are going. They probably see it as they have no reason to put money into the R&D and fixes for our engines and further development.

And as much as the rest of America loves many of the FCA cars, as long as that demand is there I don't think there is anything they are going to do because their bottom line is simply not impacted by them not caring to do it and just giving us all the politically correct responses such as the response in the OP's note. If it actually impacted their bottom line, and damaged the brand where non-Viper owners were becoming discouraged from buying their cars, only then would they have to do something to show the public eye that the brand is worth believing in.

[swexlin]

Resh, so they STILL have not approved the new engine?

[Dman]

Your car is still pending warranty work??? WTF?

Bone stock and warranty coverage has been pending this long.

Your post has tons of truth to it, but I can tell you, after being a supporter who has put hundreds of thousands of dollars where my mouth is for SRT and Dodge, this complete lack of care of this customer base is costing them at least another $200,000 from me alone, that's 2 top end cars I'm not buying, not to mention the other $300-500k in future purchases I'd be making for Jeeps and other FCA products. This BS will cost them some million dollar clients, and I'm one. There may be nothing I can do to help other owners, but I can decide to not support the manufacturer that's screwing them. Just my personal position. Hell, maybe I'll scrape up a 13 for pennies at some point and have a full engine job done for a 800+hp build. But Dodge, et al, won't see any revenue from me anymore .... whether they care or not. Finding Wrangler replacements will be my next job to tackle, we're on our 3rd Wrangler, hec, 7 Jeeps in all, it's been a good run, but I'm done with these clowns.

That is really awesome, as a current gen V ACR owner with my car at the dealer going through the ringer with FCA on what's more than likely a blown up engine, I'm really looking forward to seeing the results from Arrow on the failures. My car is 100% stock, but after following all these issues I'm still skeptical the dealer calls me and tells me FCA is denying the warranty of swapping the engine due to the installation of the front tow hook.

I'm also curious about the following out of FCA's response the OP quoted "applying rustproofing or other protection products" would be grounds for voiding the warranty. Does anyone know what they are referring to here? Surely it is not stuff like paint protection film?? (apologies if that is a dumb question, it's just that the thought of them denying warranty on that would be insane)

I agree that I don't think we'll ever get FCA to budge on anything, and they will continue to deny warranty work left and right. It surely hurts to see this from a brand that is supposed to be inspiring loyalty but is instead doing the opposite. Maybe I speak for many when I say, I've always been a fan of the Viper, but I bought into it because it is a Viper, not because it is a Dodge.

The unfortunate part is that there are so many people including some of you guys that have had the loyalty with Dodge and Jeep and FCA in general that they can get away with taking advantage of it, because they know the demand will be there. Hellcats are selling like hotcakes, so why do they care if the Viper community is growing increasingly upset about these issues. We are a niche of a niche, with a low volume car, and with its discontinuation all FCA is going to continue to do in the future is move funds away from this program and support it only with the least effort possible since in today's day and age it is not coming back with where cars are going. They probably see it as they have no reason to put money into the R&D and fixes for our engines and further development.

And as much as the rest of America loves many of the FCA cars, as long as that demand is there I don't think there is anything they are going to do because their bottom line is simply not impacted by them not caring to do it and just giving us all the politically correct responses such as the response in the OP's note. If it actually impacted their bottom line, and damaged the brand where non-Viper owners were becoming discouraged from buying their cars, only then would they have to do something to show the public eye that the brand is worth believing in.

[ViperJon]

Your post has tons of truth to it, but I can tell you, after being a supporter who has put hundreds of thousands of dollars where my mouth is for SRT and Dodge, this complete lack of care of this customer base is costing them at least another $200,000 from me alone, that's 2 top end cars I'm not buying, not to mention the other $300-500k in future purchases I'd be making for Jeeps and other FCA products. This BS will cost them some million dollar clients, and I'm one. There may be nothing I can do to help other owners, but I can decide to not support the manufacturer that's screwing them. Just my personal position. Hell, maybe I'll scrape up a 13 for pennies at some point and have a full engine job done for a 800+hp build. But Dodge, et al, won't see any revenue from me anymore .... whether they care or not. Finding Wrangler replacements will be my next job to tackle, we're on our 3rd Wrangler, hec, 7 Jeeps in all, it's been a good run, but I'm done with these clowns.

No offense Dave but you have beat this mantra to death in your last 100 posts in a row. We get it, FCA has lost a potential customer and they'll be damn sorry. Nobody is happy about the situation but this hysteria about warranties being denied is getting totally out of hand. Yes, the cars with performance enhancing PCM mods are being denied but somehow people have extrapolated this out to OMG I can't do an oil change myself. Can we get some PROOF of warranty claims being denied for other things like that before we crucify FCA? A bunch of posters feeding unsubstantiated rumors off each other. Is it that unreasonable for FCA to want to verify that an entire motor has to be replaced.

[Augdog1964]

Bought my ACR-E, discussed putting the Arrow PCM in at Prefix...
Read up on the PCM...
Read up on warranty...

SAW that installation of PCM would violate warranty, and arrow PCM was only 1 year...

Passed.... it was all in writing.

[BJG32]

Bought my ACR-E, discussed putting the Arrow PCM in at Prefix...
Read up on the PCM...
Read up on warranty...

SAW that installation of PCM would violate warranty, and arrow PCM was only 1 year...

Passed.... it was all in writing.

I'd agree if it wasn't for the Magnuson–Moss Warranty Act. Doesn't matter what rules FCA wants to make up. They have to prove it caused the engine failure. It didn't.