Received a response to my note to SRT regarding spun bearing issues

[AZTVR]

Had a stock 2016 come into my shop 2 weeks ago with a spun bearing. FCA has required us to remove the motor and tear it down to the combustion chambers prior to approving the warrantied engine replacement. They still haven't approved the new engine.

It's a problem and FCA needs to help those affected, similar to how they've handle the R28 recall and the warranty extensions on those cars.

Exactly. Until recently, a new engine was sent right away. Now, the dealer has to assign resources to tear everything down, wait for FCA, store the car. This takes time, resources, and storage space away from the dealer as well. It's BS. FCA needs to stop with the stonewalling on stock cars, and send a new engine, pronto.

Andy what do you think their rationale is for tearing down the engine as that's not seemingly about mods? Any idea? What a pain in the ass for you all.

Andy, Thanks for posting that.
So, Reshetov's situation sounds the same and ACRSteve's situation with the backlight sounds similar.
I can picture the engineers and management saying, "WTF is going on?? I thought that we had implemented effective corrective actions for these issues? Are these new issues escapes from the corrective actions or are they because of new root causes? How do we know that the replacement we would send out is any better than the failed assembly? What about our product on the production line? We need to get a handle on this, NOW !"

I believe that most probably the engineers are trying to figure out what is going on. If it were me, I would not approve sending out a $20,000 or $5000 assembly that was just as suspect as the one that failed. I worked for many years as an engineer whose responsibilities included failure analysis, root cause, and corrective action determination and implementation.

I understand that that rationale is not what the owners want to hear. They would rather have their car back on the road immediately even if it wasn't fixed with a known good part.

[ViperSmith]

So actually this brings up a good point, because I bought the car through Woodhouse which is in Nebraska, picked it up at CAAP, but I live in New Jersey so it's registered here. To make matters even more interesting the dealer that has my car now is in Pennsylvania, although that should be irrelevant to the lemon law situation. The dealer has been supremely helpful but all they are doing is following the direction of some "warranty rep" from FCA.

So which Lemon Law would even be applicable here - New Jersey or Nebraska? Below is the one from New Jersey and on page 8 the "Refund" section mentions how they do it but tax isn't listed as part of the refund.

http://www.njconsumeraffairs.gov/New...f-Brochure.pdf

Here is what I found on Google for Nebraska, and it says in order to qualify the vehicle must be purchased in Nebraska. So I guess maybe this is what would actually apply here.

http://www.dmv.org/ne-nebraska/autom.../lemon-law.php

If it's New Jersey, the vehicle has to be out of services for at least 20 days and I would have to give them at least 2 chances to fix the issue (right now is the 2nd time it's at the dealer). The Nebraska rules say it has to be more than 40 days out of service and it has to have been at the shop at least 4 times for the same repair. Seems Nebraska really allows a lot of leeway before someone can submit a claim.

Because it's a 1 of 1 and a special car I am really hoping it doesn't come to this, and seems the only thing I can do at this point is just wait. Since the car is stock I don't imagine they would give me trouble for it being warrantied, but they're certainly taking their time in giving the dealer the official go ahead to pull the motor. I would imagine there will be more waiting this week, and if there really is a shortage of motors, god only knows how long it would take for them to actually send a new one once the decision is made.

The state where you bought it from is what lemon laws apply.

[ViperSmith]

Had a stock 2016 come into my shop 2 weeks ago with a spun bearing. FCA has required us to remove the motor and tear it down to the combustion chambers prior to approving the warrantied engine replacement. They still haven't approved the new engine.

It's a problem and FCA needs to help those affected, similar to how they've handle the R28 recall and the warranty extensions on those cars.

Complete bullshit. I understand tHe need to know the cause - but they can do that at the factory.

I said before this all isn't a big issue as long as Dodge was making it right. They've gone from doing the right thing around this to jerking people around.

[The_Ruski_Driver]

Interested to hear how the tear down/replacement debacle plays out

[reshetov]

Had a stock 2016 come into my shop 2 weeks ago with a spun bearing. FCA has required us to remove the motor and tear it down to the combustion chambers prior to approving the warrantied engine replacement. They still haven't approved the new engine.

It's a problem and FCA needs to help those affected, similar to how they've handle the R28 recall and the warranty extensions on those cars.

Exactly what is happening to me as we speak. I just called the SRT Team customer service to try to expedite the OK to pull the engine and a new one to be sent. What are they waiting for ??

I'll certainly be letting everyone know how it all plays out, I'm hoping to have some answers this week !!