Normal Driving Conditions Warranty Clause

[The_Ruski_Driver]

Just read back to a conversation I had with a very reputable aftermarket shop owner and he does replace 3rd gear with his builds for under a grand. I guess 3rd gear is a known weak link, but hey, if it's under a grand, I'd say fuck it cough it up.

[gmiles]

As I've said, if my mods are shown to have caused the problem then I have zero issue with footing the bill. Heck I'm about to have the 6060 beefed up anyhow. This is merely about the future. I wrote Tim Kunisikis at FCA to get his take.

What if my wheel flew off every time I went 80 mph.. Sir, driving 80 is not normal driving conditions. If you are denying my claim because of my mods man up and say it.
And FCA's scripted stance of "it's operating as designed" is incorrect.

7th... not mad at the dealership or FCA for not wanting to cover it. Irritated at the BS line I was fed. For all you or I know there "could" be a defect in my 6060...
I went back and looked at some older in car vids and the issue was there pre supercharger....


The Magnuson-Moss Warranty Act is in place for a reason, btw.


I'm going to let it play out.

[gmiles]

Ruski, I plan to replace/alter more than just third so I plan on coughing up even more than that.... I'm looking for differential strengthening options as well. Don't want any sudden left turns.

[The_Ruski_Driver]

Ruski, I plan to replace/alter more than just third so I plan on coughing up even more than that.... I'm looking for differential strengthening options as well. Don't want any sudden left turns.

hahaha!! Yea that sudden left scared me. I guess you need a diff upgrade as well when you're at 1000 wheel

[7TH_SIGN]

7th... not mad at the dealership or FCA for not wanting to cover it. Irritated at the BS line I was fed. For all you or I know there "could" be a defect in my 6060...
I went back and looked at some older in car vids and the issue was there pre supercharger....

Trust me brother I know how frustrating of a situation that is. Man it would have been great to have them warranty it before adding the fun parts if the issue was there. Do you think maybe sharing that video with them may help? When I had my paint issues it was a nightmare getting that covered under warranty and the car only had 200 miles on it. I had to do most if not all of the leg work to get it covered.

[gmiles]

7th.. It won't help with the service manager or the contact center worker at FCA.. But Tim did respond within 30 minutes to my email. Tim is Head of Passenger Car Brands - Dodge, SRT, Chrysler and FIAT, FCA - North America.

He said he will get somebody with me asap to work on this, I'll share the videos with them if they want it.
I usually would let someone put themselves in a position where my data/evidence will cause them to take action. Example.. well if you could prove that this was happening before the mods we would cover it.. videos appear.

[7TH_SIGN]

Example.. well if you could prove that this was happening before the mods we would cover it.. videos appear.

Hopefully this happens. I think that's fair for both sides. No reason you should be paying for it if its a manufacture defect and was there before the mods.

[PAVenomRT/10]

I want to add to the consensus above that this is the most absurd, ridiculous response to a warranty claim I have ever heard. There are parts of the country where the speed limit is 85mph and there used to be places where you drove unlimited at your own risk. I don't think there are any places left like that anymore. With high hp cars some nuts would likely test the limits of the car on a public road which would be nuts. In any case how precise is it that the noise occurs only at 6000 rpm? Whatever is creating the noise may also be a problem at lower rpm - just not yet audible. Go to your dealer and then to a higher level person at FCA for help.
PAVenomRT/10

[Stealth]

But Tim did respond within 30 minutes to my email. Tim is Head of Passenger Car Brands - Dodge, SRT, Chrysler and FIAT, FCA - North America.

He said he will get somebody with me asap to work on this, I'll share the videos with them if they want it.

This is impressive on Tim's part!

[Martin]

However, if you were FCA, would you cover someone that complained of a problem when they have installed a supercharger, and a 350 nitros shot? Hmmm. Not to be an ass, but I think that's probably pushing it a bit.

That's where I bet they didn't want to fess up to the fact that they were really giving him grief due to the mods. They've really got to prove that the mods caused the failure, as per Magnuson-Moss. If, say, the tranny case cracked, the driveshaft broke, some internal power-transferring part broke, or the rear end snapped, they could easily say that the torque being generated by the modified engine was way beyond what the car was designed for. But, if this turns out to be a synchro, that argument is harder to make.

My guess is that they're thinking "hey, this guy is no stranger to paying out of pocket for a lot of work done to the car, I'm really not sure what is wrong until I tear things apart, and I really don't know whether those mods caused it or not. Let's try to make him go away and fix it on his own before we open a can of worms..."

[TrackAire]

However, if you were FCA, would you cover someone that complained of a problem when they have installed a supercharger, and a 350 nitros shot? Hmmm. Not to be an ass, but I think that's probably pushing it a bit.

I agree with you and have to amend what I said in my first post.....I did not see the extra power mods as I thought this was a stock car. The dealer may have not warrantied the transmission issue due to the mods and should have stated as such. Theoretically the huge increase in power could have caused a premature transmission failure......that being said, the dealer or FCA should not have denied coverage due to shifting at 6000 rpm, that is stupid and against all logic.

I almost wonder if the dealer even looked under the hood to see the added power modifications. How funny would it be if the dealer didn't even know the car is running around 1000 hp?

[gmiles]

Here's the latest for those interested.. btw. I brought it into them in 700hp mode not 1k. ;-) And they knew the mods ahead of time. I warned them if only to save myself a trip.

OK. Tim assigned a guy to work me through this. He talked with the dealer and the dealer said that "he can take it over to some guys I know with a dyno, and they can tell my what caused the issue with the transmission."
So tell me if I'm off here. Lets say its the synchros... you can put it on the dyno, feel the grind, then tell me what caused it for certain. hmmm.

Not an expert but I have read that the two main causes of synchro issues are clutch failure to disengage and driver error. So how does one tell that a grind is caused by power vs these?
Like I said, I'm about to have it rebuilt anyhow, but if it's ME or the clutch vs power.. i need to know.

I may choose an independent shop vs that one. Another trip to D3! Have to wait until the monsoons stop.. In the meantime I'll change the trans fluid and see if that helps.

[98intrigue]

Here's the latest for those interested.. btw. I brought it into them in 700hp mode not 1k. ;-) And they knew the mods ahead of time. I warned them if only to save myself a trip.

OK. Tim assigned a guy to work me through this. He talked with the dealer and the dealer said that "he can take it over to some guys I know with a dyno, and they can tell my what caused the issue with the transmission."
So tell me if I'm off here. Lets say its the synchros... you can put it on the dyno, feel the grind, then tell me what caused it for certain. hmmm.

Not an expert but I have read that the two main causes of synchro issues are clutch failure to disengage and driver error. So how does one tell that a grind is caused by power vs these?
Like I said, I'm about to have it rebuilt anyhow, but if it's ME or the clutch vs power.. i need to know.

I may choose an independent shop vs that one. Another trip to D3! Have to wait until the monsoons stop.. In the meantime I'll change the trans fluid and see if that helps.

I'm going to go with it's the clutch failing to fully disengage. Not sure how they can tell that on a dyno though?