I've been trying to get my hood vent and carpet issue resolved for 6 months without resolve and the regional Chrysler Rep keeps suggesting jerry-rigging ideas that don't work (nor should I have to settle for). The vent flew off on day 3 of owning the car and carpet was soaked due to drain line disconnect and soaking carpet within the first week of owning as well. The dealer is understandably following the chain of command by continuing to take this to the same rep.

I want to escalate this as high as possible and speak for myself...enough is enough!!!!

Someone please PM me the contact info or how/who I should reach out to. I've been extremely patient and have taken to 3 dealers now.

I appreciate any suggestions of how I can directly escalate and reach the correct focal point in corporate!!!!!

Thanks,
Justin