VENOM V
06-26-2014, 11:46 AM
For those of you who are curious about how Chrysler is treating their Viper owners, I was pleasantly surprised at the level of attention and quality of service I received. I had an O2 sensor trouble code appear after tracking my Viper, so I took it to Normandin Chrysler to have that fixed, along with an oil change. What I got was an over the top exceptional service experience. One bad sensor after 12 hard-driven track days and 9,100 miles, that's what I call a reliable track machine. Much better than my Camaro, and much much better than some that have tracked their C7 Corvette Z51s.
I had no idea that all original owners of a Gen V Viper are automatically enrolled in the Viper Enhanced Customer Satisfaction Program. A case manager named Nick was immediately assigned and helped streamline the process. The 02 sensor was on backorder, and without me even getting involved, Nick contacted Conner and pulled one from stock. Then he called me daily to ensure all was going smoothly and that Normandin was treating me right.
Paul Normandin has sold quite a few Vipers in NorCal, including a bunch of TAs. Paul goes out of his way to make sure that everything goes smoothly. He gave me a loaner car to use while the Viper was in service. And Chrysler would have offered me a free rental car if Paul had not given me the loaner, according to Nick.
There was another Viper in for service, and Normandin keeps them coned off so that no one will touch them, and in their own isle with no cars parked next to them. This eliminates the risk of car door dings or busting off the carbon aero splitters. Only the certified Viper Tech (which gets retrained on the Viper yearly) is allowed to drive the Vipers, along with the Viper service manager Reyes. Normandin is exceptionally careful with Vipers.
Nick followed up to make sure all was good with the repair, and it was. He also gave me four free oil changes as a thank you for being a Viper owner. That's four synthetic oil and filter services on a Viper.
I've never had this level of service or attention before from any manufacturer, including Mercedes. So between Normandin Chrysler and Nick from the Viper Enhanced Customer Satisfaction Program, I could not be more impressed.
I had no idea that all original owners of a Gen V Viper are automatically enrolled in the Viper Enhanced Customer Satisfaction Program. A case manager named Nick was immediately assigned and helped streamline the process. The 02 sensor was on backorder, and without me even getting involved, Nick contacted Conner and pulled one from stock. Then he called me daily to ensure all was going smoothly and that Normandin was treating me right.
Paul Normandin has sold quite a few Vipers in NorCal, including a bunch of TAs. Paul goes out of his way to make sure that everything goes smoothly. He gave me a loaner car to use while the Viper was in service. And Chrysler would have offered me a free rental car if Paul had not given me the loaner, according to Nick.
There was another Viper in for service, and Normandin keeps them coned off so that no one will touch them, and in their own isle with no cars parked next to them. This eliminates the risk of car door dings or busting off the carbon aero splitters. Only the certified Viper Tech (which gets retrained on the Viper yearly) is allowed to drive the Vipers, along with the Viper service manager Reyes. Normandin is exceptionally careful with Vipers.
Nick followed up to make sure all was good with the repair, and it was. He also gave me four free oil changes as a thank you for being a Viper owner. That's four synthetic oil and filter services on a Viper.
I've never had this level of service or attention before from any manufacturer, including Mercedes. So between Normandin Chrysler and Nick from the Viper Enhanced Customer Satisfaction Program, I could not be more impressed.