Bootstrap
07-02-2021, 02:16 PM
**Just need to get this off my chest - thanks for listening (it's long sorry)
Dealer is Johnson CJD in Budd Lake NJ. This is an email I wrote to their service department 2 weeks ago - with ZERO response. *followed up today with a call and I'm informed that the R28 that the car was in for did not happen (even though they told me it did). BTW - oil on floor = oil filter not tight after service.
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++
I brought my 2013 Viper GTS in for an oil change on Saturday 1st or 7th May (sorry I forget) but I was told that nothing could be done because "the Viper Tech" wasn't available. OK no problem, at least I have confidence that you have a "Viper Tech" and I'll get excellent service.
Took a morning vacation from work on Wednesday 9th June to have the oil and filter changed by your Viper Tech and a couple of recalls taken care of:
R14 - Door may open if moisture get into the handle.
R28 - Oil contamination - filter to be sent to Dodge for assessment
Oil and Filter change
R28 Recall - issue
When the car was complete, I was told that "the recall cannot be done as parts are not available". I asked, "what parts"? - the response was "Not sure I need to talk to the tech" I did state that this is R28 and only requires the oil filter to be sent to Dodge... When Courney got back from talking to the tech she stated, "sorry he thought he was doing the R29 recall that had already been done". So, I asked, "so is the R28 being done"? "oh yes no problem the filter will be sent off and we will get back to you..." My concern: If he didn't know he was doing the R28 until now, what happened to the oil filter in the meantime? Did it end up in the trash before being dug out and sent off? Has it really been sent off? who knows? Great - now I have no confidence in a major recall....
Oil Change Issue
Later in the day I'm getting the car out and notice a spot of oil on my painted garage floor (or at least my 7-year-old did) - so I crawl under the car with a light and see that the bottom of the oil filter is covered in fresh oil. So I jump on the phone with your service department who say, "sorry everyone when home come back tomorrow" So I indicate I can try to get there by lunchtime, so I don't have to take more time off and the response is "sorry the tech goes out for lunch at that time". I get frustrated but say "ok". After hanging up I'm even more frustrated that the "Viper Tech" doesn't even seem to be able to change oil, so I call back to see if I can come in Friday very early again to avoid me being out of pocket on my vacations. But seems no one comes in early and "sucks to be you" type of attitude. I asked for this to be escalated to John even requested that John give me a call back. It's now 3 days past and no call.
My real issue is - if there is a genuine leak then your "Viper tech" should have informed me as part of the service. If there was no leak (nothing on the floor before bringing to Johnson) then what did he do that caused oil to form on the bottom of the filter - I cleaned the filter off but it still keeps coming back.
Door handle issue
Not reported yet as I only found this on Saturday - there was a clip (looks like from somewhere in the door panel) sitting on the door sill as I opened the driver door. Plastic, 2 push prongs. So now I have no faith in the door handle recall.
I have 3 Mopar's - 2 Grand Cherokees and a Viper - I bought my wife's Cherokee from Johnson and a prior 2012 SRT Charger new. I bring (brought) all 3 in religiously for service and any warranty work.
And the result of the last visit with Johnson and the "Viper Tech":
No confidence that a true R28 recall has been done correctly
Oil now on my garage floor and going to have to find another dealer to fix this.
No confidence that the door handle recall has been done correctly.
I get nickel and dimed for $4.50 for windscreen washer fluid that was never asked for on a $200+ oil change. (this really was the icing on the cake)
Oh and now I'm down 1/2-day vacation.
Needless to say, I will be sharing my "experience" with Dodge. And If you assume that people only report the bad, up to now with both Jeeps, my Hellcat and my 2012 Charger SRT all of which were serviced by Johnson - the feedback was always positive.
Dealer is Johnson CJD in Budd Lake NJ. This is an email I wrote to their service department 2 weeks ago - with ZERO response. *followed up today with a call and I'm informed that the R28 that the car was in for did not happen (even though they told me it did). BTW - oil on floor = oil filter not tight after service.
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++
I brought my 2013 Viper GTS in for an oil change on Saturday 1st or 7th May (sorry I forget) but I was told that nothing could be done because "the Viper Tech" wasn't available. OK no problem, at least I have confidence that you have a "Viper Tech" and I'll get excellent service.
Took a morning vacation from work on Wednesday 9th June to have the oil and filter changed by your Viper Tech and a couple of recalls taken care of:
R14 - Door may open if moisture get into the handle.
R28 - Oil contamination - filter to be sent to Dodge for assessment
Oil and Filter change
R28 Recall - issue
When the car was complete, I was told that "the recall cannot be done as parts are not available". I asked, "what parts"? - the response was "Not sure I need to talk to the tech" I did state that this is R28 and only requires the oil filter to be sent to Dodge... When Courney got back from talking to the tech she stated, "sorry he thought he was doing the R29 recall that had already been done". So, I asked, "so is the R28 being done"? "oh yes no problem the filter will be sent off and we will get back to you..." My concern: If he didn't know he was doing the R28 until now, what happened to the oil filter in the meantime? Did it end up in the trash before being dug out and sent off? Has it really been sent off? who knows? Great - now I have no confidence in a major recall....
Oil Change Issue
Later in the day I'm getting the car out and notice a spot of oil on my painted garage floor (or at least my 7-year-old did) - so I crawl under the car with a light and see that the bottom of the oil filter is covered in fresh oil. So I jump on the phone with your service department who say, "sorry everyone when home come back tomorrow" So I indicate I can try to get there by lunchtime, so I don't have to take more time off and the response is "sorry the tech goes out for lunch at that time". I get frustrated but say "ok". After hanging up I'm even more frustrated that the "Viper Tech" doesn't even seem to be able to change oil, so I call back to see if I can come in Friday very early again to avoid me being out of pocket on my vacations. But seems no one comes in early and "sucks to be you" type of attitude. I asked for this to be escalated to John even requested that John give me a call back. It's now 3 days past and no call.
My real issue is - if there is a genuine leak then your "Viper tech" should have informed me as part of the service. If there was no leak (nothing on the floor before bringing to Johnson) then what did he do that caused oil to form on the bottom of the filter - I cleaned the filter off but it still keeps coming back.
Door handle issue
Not reported yet as I only found this on Saturday - there was a clip (looks like from somewhere in the door panel) sitting on the door sill as I opened the driver door. Plastic, 2 push prongs. So now I have no faith in the door handle recall.
I have 3 Mopar's - 2 Grand Cherokees and a Viper - I bought my wife's Cherokee from Johnson and a prior 2012 SRT Charger new. I bring (brought) all 3 in religiously for service and any warranty work.
And the result of the last visit with Johnson and the "Viper Tech":
No confidence that a true R28 recall has been done correctly
Oil now on my garage floor and going to have to find another dealer to fix this.
No confidence that the door handle recall has been done correctly.
I get nickel and dimed for $4.50 for windscreen washer fluid that was never asked for on a $200+ oil change. (this really was the icing on the cake)
Oh and now I'm down 1/2-day vacation.
Needless to say, I will be sharing my "experience" with Dodge. And If you assume that people only report the bad, up to now with both Jeeps, my Hellcat and my 2012 Charger SRT all of which were serviced by Johnson - the feedback was always positive.