U Connect Perfomance Pages now require a subsricption

[IHOP]

So today I get in my 2013 GTS which I haven't driven in a couple weeks. When I go to U Connects Performance Pages to show all the gauges on the home screen it tells me I don't have a U Connect subscription. I have never needed a subscription before to use these pages, did this change and if so when? Any way around this?

Thanks in advance!

[ViperGeorge]

So today I get in my 2013 GTS which I haven't driven in a couple weeks. When I go to U Connects Performance Pages to show all the gauges on the home screen it tells me I don't have a U Connect subscription. I have never needed a subscription before to use these pages, did this change and if so when? Any way around this?

Thanks in advance!

I believe the message is false. I have had it come up on my 2014 but it has never stopped me from using the pages. Try dismissing the message and then try the pages again. I don't remember how I got around the message exactly but I've not had a problem since the one time I saw it.

[IHOP]

I believe the message is false. I have had it come up on my 2014 but it has never stopped me from using the pages. Try dismissing the message and then try the pages again. I don't remember how I got around the message exactly but I've not had a problem since the one time I saw it.

Thank you George I will play with it

[MoparJohn]

I have seen that message before too. For me it happens when I try to go to the SRT pages too soon before the system has fully loaded the app. Slow processor means longer boot times I guess.

[swexlin]

I have seen that message before too. For me it happens when I try to go to the SRT pages too soon before the system has fully loaded the app. Slow processor means longer boot times I guess.

Me too. Actually go into the Apps, and press the button - wait for it to load. If you go right from Favorites, you'll get the message.

[Arizona Vipers]

Hey dude! This happens to me too, when I was at the track this weekend sitting there trying to pull up the gauges page, it would say I needed a subscription. LOL. I hit cancel 3-4 times and kept trying then it finally worked. Unreal.

[IHOP]

Hey dude! This happens to me too, when I was at the track this weekend sitting there trying to pull up the gauges page, it would say I needed a subscription. LOL. I hit cancel 3-4 times and kept trying then it finally worked. Unreal.

Awesome dude thank you!

[Martin]

This is a really common problem - and it drives me crazy. One thing I've noticed is that when I'm in an area that's out of cell phone coverage, the performance pages start up without a problem. When I start the car in an area where there's cell phone coverage, it tells me I need to get a subscription. Four or five tries later, they magically appear. I've got to assume that there's some kind of license server issue going on when in cell coverage. Really stupid.

[Viperenvy]

The digital age - electric rides will be great with the blue screen of death as the "Check Engine" light

[Martin]

The digital age - electric rides will be great with the blue screen of death as the "Check Engine" light

When we start getting OTA "updates" to the PCM, I'm going to be worried. I've already experienced the "an update is available" problem for the entertainment system, but when that happens for critical systems, I think we're hosed. It'll be time for me to resurrect my old '73 Trans Am.

[stradman]

Well unfortunately this is happening to me now and can't get it to upload the Performance Pages despite trying over 30 times and going into the Apps/Favourite and every different permutation to get it to come up. In the past, like others have said it required 3-4 times to get it up but now it seems permanent. Don't know what else to do to get the Performance pages up....:mad:

[SRT_BluByU]

This happened to some folks before.. i think a call in to uconnect clears this all if i recall correctly

[Ogme042]

Would like to know the performance page solution as well. Worked fine all year, but now the Performance pages keep asking for a subscription. Happened after I put it in storage for the winter in shop (metal bldg), but I still start it once in a while. There is a software update available, but the instructions for the usb upgrade say certain older versions need to go to the dealer so I have not attempted it.

Maybe it will come back when I drive it in the spring, but would like to know if there is a quicker fix. Reading the previous threads on calling uconnect, it seems there are mixed results.

[IHOP]

Well mine finally came back. It didn't work for a month or two but now I still get the same message but like AZ Vipers said it just let me go past it now. But at first I couldn't get past it. When it pops up with the message I just hit not now and then it lets me past it.

[Martin]

Ironically, my car has been in the shop for over two months now, and one of the issues that I think is baffling the tech is this uConnect thing. I brought the car in for a whole long list of little things (window regulator, door solenoid, engine oil pressure sender, etc.) but one thing I also wrote up with this super annoying freeze-out of the performance pages. Hopefully they didn't try and do the "usual" update to the screen and then bricked it. I've heard of that happening more than once.

[ViperGeorge]

Ironically, my car has been in the shop for over two months now, and one of the issues that I think is baffling the tech is this uConnect thing. I brought the car in for a whole long list of little things (window regulator, door solenoid, engine oil pressure sender, etc.) but one thing I also wrote up with this super annoying freeze-out of the performance pages. Hopefully they didn't try and do the "usual" update to the screen and then bricked it. I've heard of that happening more than once.

If my car was in the shop for two months I would lose my mind.

[Martin]

If my car was in the shop for two months I would lose my mind.

They called, and it's finally done today. Apparently getting seemingly easy to find parts isn't so easy anymore. I'm not sure which ones were backordered, but they said they were waiting on a few - one was something stupid like a battery bolt.... I would have just gone down to Home Depot and found a good substitute.

[ViperGeorge]

They called, and it's finally done today. Apparently getting seemingly easy to find parts isn't so easy anymore. I'm not sure which ones were backordered, but they said they were waiting on a few - one was something stupid like a battery bolt.... I would have just gone down to Home Depot and found a good substitute.

Hence the other thread I started about which parts we should hoard. A battery bolt was not on my list.

[AZTVR]

They called, and it's finally done today. Apparently getting seemingly easy to find parts isn't so easy anymore.

Hence the other thread I started about which parts we should hoard. A battery bolt was not on my list.

He was probably waiting on parts that were already picked clean from stock by hoarders.

[Ogme042]

I decided to call uconnect. They said I do not need a subscription for the performance pages, but do need to be “on the network”. So I will wait until I can put wheels back on the car and get it outside to try again. Also may try installing the software update, but that will probably be a whole new adventure.

[Martin]

I decided to call uconnect. They said I do not need a subscription for the performance pages, but do need to be “on the network”. So I will wait until I can put wheels back on the car and get it outside to try again. Also may try installing the software update, but that will probably be a whole new adventure.

This seems to go completely contrary to what I've experienced. When I'm at home (no network) and in a steel garage (again, no network), the performance pages seem to work OK. When I go into town, and I'm definitely in a network environment, the uConnect seems to do a "call home" when I start the car, and it tells me I need a subscription. From there, it's a crap shoot whether it will take three tries to bypass the blocker page, or three hundred. When I get back home, shut down, and then start up, it works fine. So, I think whoever you talked to might have had it backwards.

[ViperGeorge]

He was probably waiting on parts that were already picked clean from stock by hoarders.

LOL, now that's funny!

[stradman]

Right ok so I decided to do a restore to default on the settings page and now I have lost the Performance Pages completely. The app is nowhere to be found....Don't know what to do.....

[Ogme042]

This seems to go completely contrary to what I've experienced. When I'm at home (no network) and in a steel garage (again, no network), the performance pages seem to work OK. When I go into town, and I'm definitely in a network environment, the uConnect seems to do a "call home" when I start the car, and it tells me I need a subscription. From there, it's a crap shoot whether it will take three tries to bypass the blocker page, or three hundred. When I get back home, shut down, and then start up, it works fine. So, I think whoever you talked to might have had it backwards.

Clearly there is a link to network communication or the subscription message would not come up. Mine are back after getting the car outside and doing the software reset that uconnect told me about (volume+tune for ~15 secs.) works good now, but I will try again after putting back in the shop. It seems to go along with activating the navigation so it makes sense that it would need cellular reception. Never should have been developed that way, but that appears to be the way it operates on mine.

[Ogme042]

Right ok so I decided to do a restore to default on the settings page and now I have lost the Performance Pages completely. The app is nowhere to be found....Don't know what to do.....

I did the factory reset as well and completely lost the SRT/Viper configuration. Other features including phone, radio still worked, but it was different color and interface looked like it was from a standard Chrysler vehicle. (I suspect the SRT configuration is an overlay on the standard radio) After disconnecting the battery cable it came back to the SRT configuration, but performance pages still asked for a subscription. Finally got it all working after pulling the car outside and doing the software reset. Mine is an older version (14.25) so different versions may behave differently.

[stradman]

I did the factory reset as well and completely lost the SRT/Viper configuration. Other features including phone, radio still worked, but it was different color and interface looked like it was from a standard Chrysler vehicle. (I suspect the SRT configuration is an overlay on the standard radio) After disconnecting the battery cable it came back to the SRT configuration, but performance pages still asked for a subscription. Finally got it all working after pulling the car outside and doing the software reset. Mine is an older version (14.25) so different versions may behave differently.

What's the software reset?

[Pappy]

My car hadn't been started in about 3 weeks, so I pulled it out of the garage and tried the Performances Pages. the first time, it loaded from the favorites. The next time, it wouldn't load initially from the favorites - just said "no current performance pages subscription" and I needed to go to the U-Connect store and update the performance pages, so I loaded it from the apps with no problem. The next time it loaded from the favorites. Go figure. Another funny thing happened on the initial start-up. The tire pressures showed 35/35 front and 28/29 rear, but both rear pressures were red-highlighted and I got a warning to inflate the tires to 35 psi. The rears are supposed to be 29 psi. After driving 3-4 miles, the red highlights disappeared as did the tire pressure warning. Computers #*&#

Pappy

[Ogme042]

What's the software reset?

Push in on the volume and tune buttons at the same time for approx. 15 seconds. The screen will go blank and restart.

[Voice of Reason]

The lead programmer needs fired for this Uconnect issue. This isnt a Viper only thing either, I recently got a Trackhawk and they talk about the same thing after the first year of free Uconnect expires. Theres simply no good reason gauges should be tied to a subscription in a vehicle.

[Arizona Vipers]

Right ok so I decided to do a restore to default on the settings page and now I have lost the Performance Pages completely. The app is nowhere to be found....Don't know what to do.....

:furious:

[ViperGeorge]

My car hadn't been started in about 3 weeks, so I pulled it out of the garage and tried the Performances Pages. the first time, it loaded from the favorites. The next time, it wouldn't load initially from the favorites - just said "no current performance pages subscription" and I needed to go to the U-Connect store and update the performance pages, so I loaded it from the apps with no problem. The next time it loaded from the favorites. Go figure. Another funny thing happened on the initial start-up. The tire pressures showed 35/35 front and 28/29 rear, but both rear pressures were red-highlighted and I got a warning to inflate the tires to 35 psi. The rears are supposed to be 29 psi. After driving 3-4 miles, the red highlights disappeared as did the tire pressure warning. Computers #*&#

Pappy

it isn't the computer it's the programmer!

[Martin]

I just got my car back yesterday, and one of the complaints was the uConnect system. The tech seemed to struggle with it just like we do - they had to order two different USBs to upgrade the system, and they racked up about 3.5 hours doing the work (under warranty). The net result was that they had to upgrade the entire system to the latest version (I'll edit this once I go out and get the work order with the version number) and I *think* uConnect was nice enough to extend my subscription for free so that the problem could eventually be solved. It's a bit weird now, though, the color scheme on the display is different, the buttons are in different places, but it works. All my subscription stuff is highlighted to show that they're available, but I didn't bother pressing the "OK" button to "experience the full capability of your new uConnect system."

So, it is fixable, and if your car is still under warranty, definitely bring it in and have them go through the process. From what I've read, people who try to do it themselves sometimes brick the system, sometimes it doesn't work, sometimes it takes all day, etc. May as well let FCA pay for it and maybe they'll sort out a fix since this will start costing them money.

[stradman]

I just got my car back yesterday, and one of the complaints was the uConnect system. The tech seemed to struggle with it just like we do - they had to order two different USBs to upgrade the system, and they racked up about 3.5 hours doing the work (under warranty). The net result was that they had to upgrade the entire system to the latest version (I'll edit this once I go out and get the work order with the version number) and I *think* uConnect was nice enough to extend my subscription for free so that the problem could eventually be solved. It's a bit weird now, though, the color scheme on the display is different, the buttons are in different places, but it works. All my subscription stuff is highlighted to show that they're available, but I didn't bother pressing the "OK" button to "experience the full capability of your new uConnect system."

So, it is fixable, and if your car is still under warranty, definitely bring it in and have them go through the process. From what I've read, people who try to do it themselves sometimes brick the system, sometimes it doesn't work, sometimes it takes all day, etc. May as well let FCA pay for it and maybe they'll sort out a fix since this will start costing them money.

Glad you seemed to fix it. Sadly I'm in Europe with no warranty or Uconnect subscriptions possible. I'll just have to suck it up and see and see what happens. The only thing that I really need to have access to is engine oil temps. Not sure there is any other way to monitor that.

[ViperGeorge]

Glad you seemed to fix it. Sadly I'm in Europe with no warranty or Uconnect subscriptions possible. I'll just have to suck it up and see and see what happens. The only thing that I really need to have access to is engine oil temps. Not sure there is any other way to monitor that.

I think you can configure the main dash with oil temp in one of the upper corners.

[SRT_BluByU]

Hell youcan dis-;ay oil temp right in the middle of the cluster if ya want

[Voice of Reason]

I think you can configure the main dash with oil temp in one of the upper corners.

Agreed. I have my oil and water temps in the upper corners above the tach.

[stradman]

I think you can configure the main dash with oil temp in one of the upper corners.

Cool guys. I'll do that and then the hell with the Performance pages. As I don't use the radio or the sat nav, I'll keep the screen on the air con controls only....

[ViperGeorge]

Cool guys. I'll do that and then the hell with the Performance pages. As I don't use the radio or the sat nav, I'll keep the screen on the air con controls only....

I also set the radio to a media type that I don't have. This way if I accidentally hit the buttons on the back of the wheel I don't suddenly turn up the volume on the radio. This would happen sometimes to me on track. I also mute it for good measure. Funny how there is no "off" on the Viper radio. My wife's Jeep's radio can be powered off completely.

[cashcorn]

hey stradman, I did the most recent update and had the same issue.. This was the first update I had ever done since purchase on 04/14/2014. It took 20 min to download with the car running and then another 30 min to install with the car running. Everything went fine, except I had lost all the performance pages. Turned the car off for 5min, restarted and the same thing. Then I went into to settings and hit the reset to factory screen settings. Now everything is back to normal and it's amazing how fast everything loads up. I did loose all my radio settings, lol. I hope this helps! Good Luck. Greg

[cashcorn]

also, i can now just go into app manager or fav's. both seem to work the same..? good luck

[stradman]

hey stradman, I did the most recent update and had the same issue.. This was the first update I had ever done since purchase on 04/14/2014. It took 20 min to download with the car running and then another 30 min to install with the car running. Everything went fine, except I had lost all the performance pages. Turned the car off for 5min, restarted and the same thing. Then I went into to settings and hit the reset to factory screen settings. Now everything is back to normal and it's amazing how fast everything loads up. I did loose all my radio settings, lol. I hope this helps! Good Luck. Greg

Cheers, but how did you do the recent update? Its frustrating as I've tried resetting a couple of times but no luck....

[IHOP]

I also set the radio to a media type that I don't have. This way if I accidentally hit the buttons on the back of the wheel I don't suddenly turn up the volume on the radio. This would happen sometimes to me on track. I also mute it for good measure. Funny how there is no "off" on the Viper radio. My wife's Jeep's radio can be powered off completely.

This happens to me on the track often too