10 year 100 000 Powertrain Coverage R28 Vehicles

[Bill Pemberton]

Finally got confirmation that the Powertrain Coverage is transferrable , but it took longer than usual to verify as it definitely stated it was not in the Dealer Connect System. This going to be changed in the near future , and the gentleman who inherited the question was quite polite and apologetic , as he is new in his position. So figured I would just post a separate thread so one did not have to go back and look up the old one , and hopefully this will help remedy some personal sales/trade ins, as well as some new purchases. Problem solved and good news for all!

[Boosted Motorsports]

Awesome! This is great news for shopping in the used market. Does Mopar have an online VIN scan that will pull this up?

[Bill Pemberton]

No, nor do I imagine they will have any online Vin scan, though once implemented in the system Dealers should be able to see if a specific car is affected. As I mentioned this just occurred and they need to make changes in Dealer Connect ( Franchise Computer system for Sales and Service ) and imagine that will not happen immediately. Will check mine in a couple of days to see if noted.

[swexlin]

Thanks for the update Bill.

[ViperDC]

Nice, thanks

[The_Ruski_Driver]

This is great news and resale for r28 10 yr cars will certainly remain strong!

[J TNT]

Would that apply Bill if the buyer is in Canada , buying a used Viper in the U.S. and bringing it to Canada ?
Thanks !

[Bill Pemberton]

Warranties do not transfer to Canada or vice versa from Canada to the US.

[Vipes]

Wow, great news. Thanks for the post.

[ChevyChad]

Awesome news! Thanks for the update, sir. Much appreciated.

[ViperPete]

Amazing.

Glad to hear that the warranty stays with the car regardless of owner.

[biturboamg]

Great info and thanks for looking!

[v10enomous]

Perfect !

[texasram]

Great! now when do they extend it to all 13s and 14s, for all us 13 and 14s with only 29, hoping maybe, maybe not........

[aspman]

Thanks Bill....now give me 100k for my car on a trade....WOOHOO!!!!!!!!!!!!!!!!....BWWWAAHHAAAAAAA AAAAA!

[Dr.Ron]

As expected Bill, when you say you're going to follow up on something, you MEAN IT! Just like when you called me 6-7 months after I got my pre-owned from you and had right away asked you for help getting me a copy of the window sticker, you followed through on that as well and it appeared! Yes, it actually took Dodge that long to get it for us and Bill kept on it.

It makes sense that the warranty should follow the car. I'm glad you got that confirmation from the powers that be Bill. Great job again!!

Ron

[Coloviper]

Warranties do not transfer to Canada or vice versa from Canada to the US.

Bill, is there an option to buy a car from Canada (which is warrantied in Canada) and then have you guys go through it (like an exhaustive certified pre-owned check) and then buy a warranty extension down here from Dodge to have warranty in the US? Always a pay to play but is that possible?

[Kouasupra]

Sweet! Now I can start looking for a nice used viper.

[Bill Pemberton]

No there is not a way to get warranty as technically the car coming from Canada is a gray market car, just like one from here going there is considered the same - regardless that all are made in Detroit.

[VIPERGTSRT10]

Thanks for the update, we appreciate your continued support of the Viper community!

[Stealth78]

Great news! Now how does this play out if there was evidence of an Arrow controller thrown in the mix? Is there any more leniency being noted in this regard?

[wrh3]

Thanks for the update Bill!

[Bill Pemberton]

Glad to help

[dhx]

Great news! Now how does this play out if there was evidence of an Arrow controller thrown in the mix? Is there any more leniency being noted in this regard?

From my experience they have stated they will review on a case by case basis rather than the previous flat out denial for the controller.

[Policy Limits]

If in the market for a first production year model in good shape with the 10 year warranty extension, check out my old GTS at Roanoke. I had every single campaign/ recall performed, broke her in nicely and the car never burned one drop of oil in 3.5 years of ownership. Looks like they have it priced reasonably too

[06_SRT]

Good deal! Thanks Bill!

[99RT10]

Wasn't sure to bump this thread, but I am posting this for a friend:

Our local dodge dealership are at their antics again. Imagine spending $75k on a car from a local dealer, then paying them to maintain it....and the dealer not mentioning how BAD it is when your engine consumes 10+ quarts of oil over the first 8k miles of ownership...then when the inevitable spin of the rod bearing occurs.... they setup the warranty claim so that it intentionally gets denied through corporate. Seems fair. This is with a customer that spent ~$250k with this same dealer within a year too. So...they sold him a roughly, I dunno call it eighty thousand dollar car, with problems that weren't disclosed, "maintained it", and then laughed in his face when the engine finally did shit the bed. The mileage and consumption are documented so hopefully that will eventually mean something to someone somewhere within corporate. If any of you VOA or viperalley types could get this in front of someone within the viper program then maybe it would help Richard Brose receive an actual resolution minus the usual wall eyed stare.


So our dealer here in Dothan, AL is no Woodhouse, they are far from it. What are the options for this owner to get resolution?


:confused:

[swexlin]

Is it possible to get the car shipped to Woodhouse, or one of the other good dealers here?

[AZTVR]

Wasn't sure to bump this thread, but I am posting this for a friend:

Our local dodge dealership are at their antics again. Imagine spending $75k on a car from a local dealer, then paying them to maintain it....and the dealer not mentioning how BAD it is when your engine consumes 10+ quarts of oil over the first 8k miles of ownership...then when the inevitable spin of the rod bearing occurs.... they setup the warranty claim so that it intentionally gets denied through corporate. Seems fair. This is with a customer that spent ~$250k with this same dealer within a year too. So...they sold him a roughly, I dunno call it eighty thousand dollar car, with problems that weren't disclosed, "maintained it", and then laughed in his face when the engine finally did shit the bed. The mileage and consumption are documented so hopefully that will eventually mean something to someone somewhere within corporate. If any of you VOA or viperalley types could get this in front of someone within the viper program then maybe it would help Richard Brose receive an actual resolution minus the usual wall eyed stare.


So our dealer here in Dothan, AL is no Woodhouse, they are far from it. What are the options for this owner to get resolution?


:confused:
How did the dealership set up the warranty claim so that the powertrain warranty was intentionally denied?

I assume that this is one of the cars with the extended warranty since you posted this in this thread instead of your friend creating a new one.
I would suggest starting a thread about this issue instead of burying it in another thread. It might get more visibility, if that is what your friend wants.

[ACRucrazy]

I have a feeling at some point every Gen V is going to get a 100k warranty. Maybe there needs to be an engine recall. It seems whatever FCA is doing to "fix" the problem is not working... these aftermarket speed shops seem to know what's up...

[texasram]

I have a feeling at some point every Gen V is going to get a 100k warranty. Maybe there needs to be an engine recall. It seems whatever FCA is doing to "fix" the problem is not working... these aftermarket speed shops seem to know what's up...

Im hoping for this, my 13 only has r29

[99RT10]

I have a feeling at some point every Gen V is going to get a 100k warranty. Maybe there needs to be an engine recall. It seems whatever FCA is doing to "fix" the problem is not working... these aftermarket speed shops seem to know what's up...

Anthony at Calvo had post that most every Gen 5 that came in absolutely need the bearing replaced. Something is going on.



How did the dealership set up the warranty claim so that the powertrain warranty was intentionally denied?

I assume that this is one of the cars with the extended warranty since you posted this in this thread instead of your friend creating a new one.
I would suggest starting a thread about this issue instead of burying it in another thread. It might get more visibility, if that is what your friend wants.

I wouldn't assume that with the dealership we have. I wouldn't trust them to change a tire.

Not sure how they set it up, but rest assured it was jacked-up. :p0273:

[swexlin]

Agree, it's a number one concern, and I have an extended warranty. Indeed, over the weekend, a tech who is in our local Mopar club, is employed at another local Dodge dealership (not the one I use). They don't service many Vipers, but he mentioned that their one customer with a Gen 5 they do service recently lost his engine while on a road trip. Dealer where it was towed is apparently doing the replacement.

[AZTVR]

I assume that this is one of the cars with the extended warranty since you posted this in this thread



I wouldn't assume that with the dealership we have. I wouldn't trust them to change a tire.

Sorry, I should have worded it more straightforward. Is your friend's car a 2013 or 2014 with the FCA extended 10 year powertrain warranty?

[swexlin]

Do you know if it was a 2013 or 2014 with the FCA extended warranty?

I think I know the car (but not the owner) as I've seen it locally, at some local shows, as far back as summer 2013 (but never caught up with the owner). It is a 2013, probably an earlier build. I've known this tech for several years (he's been in our club). I used to have my cars (not my current stable) serviced at the dealer where he works.

So if it is an early car, I would assume it's the extended warranty. Don't know how it was maintained, or any other circumstances. Just passing on what I was told.

[AZTVR]

I think I know the car (but not the owner) as I've seen it locally, at some local shows, as far back as summer 2013 (but never caught up with the owner). It is a 2013, probably an earlier build. I've known this tech for several years (he's been in our club). I used to have my cars (not my current stable) serviced at the dealer where he works.

So if it is an early car, I would assume it's the extended warranty. Don't know how it was maintained, or any other circumstances. Just passing on what I was told.

It sure would be nice to know if reported failed cars are ones that have the extended warranty or not, although Mike's friend's car sounds like it has failed possibly due to oil consumption issues rather than what might have prompted the r28 issue and resultant warranty extension. It doesn't matter to the owner; but, it does to me as a prospective owner. I have limited my candidates to extended warranty only cars at the moment.

[The_Ruski_Driver]

How did the dealership set up the warranty claim so that the powertrain warranty was intentionally denied?


Curious to know as well - we never got the critical detail: Was the car stock?

[mattsmusic]

Hi guys. I'm new here and am in the process of buying a 13 GTS. I'm reading about these recalls and extended warranties and wondering how my car might be effected. It's had the following recall work done.

P18
P52
R14
R28
R29
R40

As far as I know the factory warranty hasn't been extended as it expires in 4 months. Do I need to be concerned about anything here?

Thanks, Matt

[dhx]

Hi guys. I'm new here and am in the process of buying a 13 GTS. I'm reading about these recalls and extended warranties and wondering how my car might be effected. It's had the following recall work done.

P18
P52
R14
R28
R29
R40

As far as I know the factory warranty hasn't been extended as it expires in 4 months. Do I need to be concerned about anything here?

Thanks, Matt

I'd factor the price of an extended warranty in..

[99RT10]

I'd factor the price of an extended warranty in..

Or factor in the cost of rebuilding the engine.

[zee]

Hi guys. I'm new here and am in the process of buying a 13 GTS. I'm reading about these recalls and extended warranties and wondering how my car might be effected. It's had the following recall work done.

P18
P52
R14
R28
R29
R40

As far as I know the factory warranty hasn't been extended as it expires in 4 months. Do I need to be concerned about anything here?

Thanks, Matt

It had the r28 recall so that means you do get the extended 10 year/100k mile warranty. Tell the dealer to run the VIN again in their system.

[swexlin]

It had the r28 recall so that means you do get the extended 10 year/100k mile warranty. Tell the dealer to run the VIN again in their system.

This. It's almost a certainty you have the extension.

[Stealth78]

Most importantly before you jump to the conclusion that the car is covered to 100K miles, is the car stock? If the car has modifications it may not be eligible for a warranty at all!

[Policy Limits]

For a nice early build that passed all recalls and has extended warranty at a crazy price check out my old GTS at Roanoke. I only tracked it twice and only farted in it once.

[Bill Pemberton]

Matt,

Send me the vin and I will look it up.

billpemberton@woodhouse.com

[jaxtk]

Hi guys. I'm new here and am in the process of buying a 13 GTS. I'm reading about these recalls and extended warranties and wondering how my car might be effected. It's had the following recall work done.

P18
P52
R14
R28
R29
R40

As far as I know the factory warranty hasn't been extended as it expires in 4 months. Do I need to be concerned about anything here?

Thanks, Matt

Send me the last eight of the Vin# and I will send you all the service info.

[dhx]

Most importantly before you jump to the conclusion that the car is covered to 100K miles, is the car stock? If the car has modifications it may not be eligible for a warranty at all!

That's not how it works.

[ViperJon]

That's not how it works.

Wanna bet?

[dhx]

Wanna bet?

Definitely!

[mattsmusic]

The last 8 are DV400240.

mattress427@gmail.com

Thanks, Matt


Send me the last eight of the Vin# and I will send you all the service info.

[mattsmusic]

Great talking to you Bill, thanks for verifying my car does have the warranty extension!



Matt,

Send me the vin and I will look it up.

billpemberton@woodhouse.com

[Bill Pemberton]

No problem , always glad to help.

[Stealth78]

That's not how it works.

Please inform where you are getting your info. Not being a smartass I really want to know. If a car with the R28 has 100K mile warranty but then blows the motor with say... headers, exhaust and a tune, you are saying that it will still be covered?

[dhx]

Please inform where you are getting your info. Not being a smartass I really want to know. If a car with the R28 has 100K mile warranty but then blows the motor with say... headers, exhaust and a tune, you are saying that it will still be covered?

I am saying that it's not an automatic denial. It's reviewed on a case by case basis to determine the cause of the failure.

I know because I set the recent precedent.

[Teneck83]

Awesome! This is great news for shopping in the used market. Does Mopar have an online VIN scan that will pull this up?


I agree

[2snakes]

If it is sold will the warranty stay with the car

[swexlin]

I believe so, yes.

[AZTVR]

If it is sold will the warranty stay with the car

That is exactly the question the post #1 was intended to be the answer to.

[Reaper]

Yes, I was told the warranty goes with the car as well. I bought the mopar 7 yr extended and then got the 10yr/100k powertrain from the R28 recall. Mopar warranty can be transferred to a new owner, the 10/100 goes with the car automatically.

[Matt Dillon]

Yes, I was told the warranty goes with the car as well. I bought the mopar 7 yr extended and then got the 10yr/100k powertrain from the R28 recall. Mopar warranty can be transferred to a new owner, the 10/100 goes with the car automatically.

Apparently my powertrain goes out in 8 months, but if it's covered until 2023 because of the 10yr/100k powertrain, what's the purpose of me buying the bumper to bumper warranty in 8 months? Is it just for the other things that could go wrong with the car & not necessarily the motor blowing?

[supersnake]

Hey Bill, Do you know if the R-28 Canadian Cars have this extended warranty. Know one up here knows for sure

[Reaper]

Apparently my powertrain goes out in 8 months, but if it's covered until 2023 because of the 10yr/100k powertrain, what's the purpose of me buying the bumper to bumper warranty in 8 months? Is it just for the other things that could go wrong with the car & not necessarily the motor blowing?

Yes, thats my understanding. The mopar warranty would cover window actuators, AC probs, door issues, etc. while the 10/100 is for engine, transmission, rear end issues.

[swexlin]

Apparently my powertrain goes out in 8 months, but if it's covered until 2023 because of the 10yr/100k powertrain, what's the purpose of me buying the bumper to bumper warranty in 8 months? Is it just for the other things that could go wrong with the car & not necessarily the motor blowing?

Correct. Even though I had bought my extended warranty prior to getting the 10 ye extension, I kept it. Powertrain is just that - it won't cover window regulators, for instance.

[viperguy69]

Warranties do not transfer to Canada or vice versa from Canada to the US.

Yeap, my car had the R29 performed but they said the R28 was not required for cars sold in Canada. When we looked up my vehicle in the dealer connect system it had a big red flag and in bold red words said "Canadian Vehicle" and "... US Warranties not applicable for this Vehicle..." So, be careful buying "Export Vehicles" as the US warranties seem to be void on these vehicles if you bring them back to the US!

[ViperGTS14]

Hey guys sorry to bring up an older thread, can someone run my vin to see if the power train was extended? According to the local dodge dealer the R28 was performed on our 14 gts. Last 8 of the vin is the following, EV100659 Thank you greatly in advanced.

[Bill Pemberton]

Honestly the Dealer could tell you the minute he pulled up your number , it is part of the information at his disposal. Might be a good idea just to ask him to please check for you , since you will likely be going there for service and I am sure they would be happy to look up any polite inquiry, no problem.

[ViperGTS14]

I'm on it now!

[Bill Pemberton]

Great , my thought here is if you walk in and confront them stating you got this information elsewhere, their response might just be, " Well, why didn't you ask us first?" Since it sounds like you will be going there for help, a kind request goes far with any business in helping you get extra assistance. They likely are excited to have a Viper coming to their store for service , so starting with requesting their help is more beneficial to you than one of us giving you the answer in this case -- which of course we could have done. Good luck and if it is not listed , they will need to be the ones to look into it for you.

[ViperGTS14]

Just called our local dealer of our whom have been said to be a viper specialist or at least services more in our area. The service manager said both R28 and R29 were done also the power train is for 10y or 100k. I'm surely happy to learn this. He said from al the oil samples they have sent out they haven't had one come back needed replacement of motors. What crazy is that notice that was sent out for this stated 1100 cars were possibly effected. But if you add up 13 and 14 vipers they are 999 and 985 total, thats more than half!

[Bill Pemberton]

Please keep in mind when the number of possibly affected motors came out the key word is " possibly." Manufacturers will usually err towards caution when something like this happens, but keep in mind what the service manager stated to you. We saw only a few engine issues , and frankly one of them was completely driver error. This is a small community , so whenever there is a problem we often all are aware and being normal human beings we do get quite concerned since our babies are not exactly inexpensive machines. Glad you found out what you wanted and sounds like you have started a good relationship with the local Dealer?

Congrats on the car , now just consider joining the best automotive Club in the World, the benefits are great -- heck just look at all the info you can get from the website and next year you will want to hang out with all the folks here at the NVE in Miami?!