MoparJohn
11-28-2016, 10:46 AM
As a change of pace I thought it would be nice to post a positive note here on the forum. As some of you may recall from my other posts I have had quite the maintenance headache on my 2013 since I purchased it. Wind noise, torn door flag seals that took months for parts, two bad window regulators and new glass, transmission/clutch noise and of course the multiple recalls. Yes I purchased my car used from a dealer in Arlington, Texas. A pre-purchase inspection was completed by a separate SRT certified dealer and the car was deemed to be in good health. The only thing that did not happen during the inspection was separating the transmission and a visual inspection of the clutch. Oil tested clean, compression tests came back perfect. I purchased the car with 7800 miles on it and have put over 5K on it since May. The only amount of oil consumed is the small amount that ends up in the catch can on the passenger side.
After my purchase I moved back to the Raleigh, NC area and I located Capital CJD from the forums as they are a supporting vendor. Two members of the VOA also work at Capital.
The staff at Capital have been second to none. They were able to source door flags that I had been waiting months for within two weeks. Window rattle problem? Solved with new glass and regulators. They even reimbursed me the window tint that I needed to have redone because of the new glass.
The next big issue I was facing was a noise that was coming on clutch release once the car had become warm. There was a ton of speculation as to what the cause would be. I was thinking a throw out bearing as there was no way a clutch should have been worn out with only 12K miles on it. The only issue was we didn't know how the car had been driven by the previous owner. I was very nervous about having Capital open up the transmission as warranty clearly states that friction material such as clutch plates are not covered under warranty. The staff at Capital suggested I contact SRT and make them aware of my concern and continuing maintenance headaches with my car. I don't know how it happened or what strings the excellent staff at Capital CJD had to pull with SRT, but a new clutch, pressure plate, throw out bearing and slave cylinder were all installed for free and covered by FCA under warranty.
A heartfelt thank you to Capital CJD for your excellent customer service and for being my advocate. You didn't sell me the car and could have had a much different attitude in regards to fighting for me and making sure I was a happy FCA customer.
FCA. Thank you for taking care of a loyal MOPAR customer. I have had a lot of cars in my short life and not once has a manufacturer ever stepped up the way that you have. FCA you now have a customer for life and Capital CJD will be the only dealership that ever gets my business.
After my purchase I moved back to the Raleigh, NC area and I located Capital CJD from the forums as they are a supporting vendor. Two members of the VOA also work at Capital.
The staff at Capital have been second to none. They were able to source door flags that I had been waiting months for within two weeks. Window rattle problem? Solved with new glass and regulators. They even reimbursed me the window tint that I needed to have redone because of the new glass.
The next big issue I was facing was a noise that was coming on clutch release once the car had become warm. There was a ton of speculation as to what the cause would be. I was thinking a throw out bearing as there was no way a clutch should have been worn out with only 12K miles on it. The only issue was we didn't know how the car had been driven by the previous owner. I was very nervous about having Capital open up the transmission as warranty clearly states that friction material such as clutch plates are not covered under warranty. The staff at Capital suggested I contact SRT and make them aware of my concern and continuing maintenance headaches with my car. I don't know how it happened or what strings the excellent staff at Capital CJD had to pull with SRT, but a new clutch, pressure plate, throw out bearing and slave cylinder were all installed for free and covered by FCA under warranty.
A heartfelt thank you to Capital CJD for your excellent customer service and for being my advocate. You didn't sell me the car and could have had a much different attitude in regards to fighting for me and making sure I was a happy FCA customer.
FCA. Thank you for taking care of a loyal MOPAR customer. I have had a lot of cars in my short life and not once has a manufacturer ever stepped up the way that you have. FCA you now have a customer for life and Capital CJD will be the only dealership that ever gets my business.