Warranty - Good News?

[BJG32]

I was speaking with a General manager of a Dodge store that owns a modded ACRE (he's on this forum I'll let him chime in if he wants). He sells tons of extended warranties, and spoke to Mopar reps about the issue. He stated that the only people who are going to have trouble with FCA over warranty issues are second, third, fourth etc. owners. "Original buyers are will be covered. Period." Were his exact words.

**To clarify. Mods are ok unless you are 2nd 3rd etc owner. A STOCK viper still has a full warranty with 2nd, 3rd etc owners.**

A few questions:


I know SACA was the second owner, Was Disc a second owner?

Before all of this did anyone else blow a motor with arrow installed and have it replaced under warranty?

I am sure it will happen soon, but it will be interesting to see if a first owner with arrow PCM is covered after the engine goes. I hope they report here.

[swexlin]

I'm a second owner, and bought an extended warranty. My car is stock, but that makes no sense.

[Red Snake]

Warranty is with the vehicle, not the owner. This makes no sense.

[99RT10]

Your salesman doesn't know what he is talking about.

[Synergy]

Warranty is with the vehicle, not the owner. This makes no sense.

Couldn't have said it better. Dodge is screwing over their customers plain and simple.

[Special Ed]

Let see my car had the arrow tuner put on at the dealer when new by the original owner. If the motor blew in the thirteen months and 3200 million les he had it the motor was covered. I buy the car and have put 6000 miles on it in the four months I have owned it and it fails I have no coverage.
Yeah that sounds correct and legal. Some people believe anything they read on the internet.

[ViperGeorge]

How can FCA justify honoring the warranty only for the original owner? I agree, this doesn't seem to make any sense.

[BJG32]

He is a general manager of a Dodge store. All of your comments are exactly what I said, but he insist that I should not be worried. Sells thousands of warranties and knows the right people to ask. He said Viper is different from all other Dodge cars in that regard.

I'd like to think he know's his shit, but I too am skeptical. Was just curious if anyone else heard this OR if anyone can answer my bullet-ed questions.

[The_Ruski_Driver]

Sounds strange to me as the number of owners has no impact on the length of time the warranty goes for, which is 3 years bumper to bumper from the original in service date and 5 years for powertrain. Many 2013 owners may still even have the bumper to bumper and not even know it. Personally I was lucky to find a 2013 LE from a dealer that sold the car in 2015 so I still have 2 years of the bumper to bumper and 4 years for powertrain.

[Purplekoolaid]

Warranty is with the vehicle, not the owner. This makes no sense.

Well, let's remember that the lifetime warranties offered by Chrysler some 7-9 year ago or whenever applied to the owner, not the vehicle. So this info isn't completely unbelievable. I realize that there aren't many parallels to be drawn between that example and the current viper warranty issues, but it is nonetheless something to note and be cognizant of before completely writing this claim off.

I can't fathom the logic though

[Vette2Viper]

I'm the second owner of the car and have had the striker third brake light and passenger side window regulator replaced without issue. Also just bought an extended warranty.

[ACRucrazy]

Warranty is with the vehicle, not the owner. This makes no sense.

Thank you..

[ACRucrazy]

He is a general manager of a Dodge store. All of your comments are exactly what I said, but he insist that I should not be worried. Sells thousands of warranties and knows the right people to ask. He said Viper is different from all other Dodge cars in that regard.

I'd like to think he know's his shit, but I too am skeptical. Was just curious if anyone else heard this OR if anyone can answer my bullet-ed questions.

Odd.

[ViperJon]

Dodge extended warranties are transferable ONE time.

[BJG32]

To clarify. Mods are ok unless you are second owner. A stock viper still has a full warranty with 2nd, 3rd etc owners. Added this to original post.

[Murpowa]

Salesmen doing what salesmen do...telling you what you want to hear

[BJG32]

Salesmen doing what salesmen do...telling you what you want to hear

I would tend to agree. I would think that if this is the policy I wouldn't of been the first person to hear about it and post here months after the concern.

For now.....waiting for that 1st owner arrow tuned engine to pop.

[FLATOUT]

To clarify. Mods are ok unless you are second owner. A stock viper still has a full warranty with 2nd, 3rd etc owners. Added this to original post.

He is 100% wrong, and Disc is the original owner of his car.

Andy

[SnakeWatching]

I was speaking with a General manager of a Dodge ......He stated that the only people who are going to have trouble with FCA over warranty issues are second, third, fourth etc. owners......

....


....


Well that if the 2nd, third, etc owners are not covered, that would KILL the used car market for Gen 5 (without extended warranty) IMO

[Angleiron]

Here is a question...

If I have an extended warranty, and I have an Arrow ECM and something goes south are the rules the same as with the factory warranty?

[ViperSmith]

Dealers aren't denying warranty work, Chrysler is. Dealers have no say in the denials.

[BJG32]

He is 100% wrong, and Disc is the original owner of his car.

Andy

Thanks for the insight, Andy! Exactly what i wanted to know...

[nx91notch]

Here is a question...

If I have an extended warranty, and I have an Arrow ECM and something goes south are the rules the same as with the factory warranty?

If FCA puts your car on warranty restriction then it can get sketchy between you and your aftermarket warranty company. They look at stuff like that.

For example let's say you have a claim that FCA denies but you only have let's say 20,000 miles and your car is a 2014. The aftermarket warranty company is going to start poking around asking why FCA won't honor the warranty. Unless you have an aftermarket warranty company that covers aftermarket parts they in turn could also void the warranty.

You would have to read your find print on the contracts. It would be a very gray area and probably end up being a headache.

And if it's a Chrysler max care warranty you better believe if the car is on restriction they are going to deny all claims as well.

[nx91notch]

Dealers aren't denying warranty work, Chrysler is. Dealers have no say in the denials.

+1

When a specific dealer denies the claim it isn't that dealer per say. They are being told to deny that claim.

FCA is cracking down hard on warranty claims across their car lines. FCA just isn't picking on us Viper owners.

Everyday there is more and more paperwork, tests, pictures, files we have to send them of vehicle scan reports, etc. to get a warranty claim covered.

[ViperSmith]

Good ole Sergio is trying to pinch pennies where he can to try and sell FCA. Just reality. What it means is they fuck over buyers and create distrust in the brand. If you can cut your warranty costs by 20% by flat out denying everything first go, why wouldn't you?

These guys aren't focused on 5 years out. They care about the next 18 months.

[One Viper Bite]

Sorry, but that's BS. You all know the nightmare that has been my 13 GTS. I am the third owner. At first, I was almost praying that my motor go before my warranty is up just so I could have the peace of mind that the ass-hat that owned mine before wouldn't have another ticking time bomb waiting to screw me. But with everything going on with the spun bearings lately, and now the comments made by this GM you spoke to, it sounds like if my engine were to go, I'd be SOL.

[BJG32]

Sorry, but that's BS. You all know the nightmare that has been my 13 GTS. I am the third owner. At first, I was almost praying that my motor go before my warranty is up just so I could have the peace of mind that the ass-hat that owned mine before wouldn't have another ticking time bomb waiting to screw me. But with everything going on with the spun bearings lately, and now the comments made by this GM you spoke to, it sounds like if my engine were to go, I'd be SOL.

Don't worry....the GM is wrong. We're all screwed.... lol.

[Special Ed]

To clarify. Mods are ok unless you are second owner. A stock viper still has a full warranty with 2nd, 3rd etc owners. Added this to original post.

Say WHHHAAATTT!!!!!! Mods ok to the first owner. What is this guy smoking? I want some.

[The_Ruski_Driver]

Say WHHHAAATTT!!!!!! Mods ok to the first owner. What is this guy smoking? I want some.

For some reason these dealer managers are very misinformed lately. I had a manager who swore these cars made 640 WHP not crank no matter what I tried telling him.

[bluesrt]

those dealers know better/ they are big bullshitters and will tell you anything to get a sale

[Stealth78]

those dealers know better/ they are big bullshitters and will tell you anything to get a sale

There should be a way to hold them accountable. It's pretty sad with all of these failures to be a main topic and then you still have some jackass manager misinforming people with high hopes.

[BJG32]

There should be a way to hold them accountable. It's pretty sad with all of these failures to be a main topic and then you still have some jackass manager misinforming people with high hopes.

Getting their words in writing (email) just might get you a very rare warranty on a arrow pcm viper!

[Darius]

+1

When a specific dealer denies the claim it isn't that dealer per say. They are being told to deny that claim.

FCA is cracking down hard on warranty claims across their car lines. FCA just isn't picking on us Viper owners.

Everyday there is more and more paperwork, tests, pictures, files we have to send them of vehicle scan reports, etc. to get a warranty claim covered.

True and not true. You will be much better off from a Viper specific-friendly dealer than a regualar dodge dealer.

[supersnake]

When I bought mine the dealer principal told me mine had 600HP and if I wanted 640HP they would chip it for me. He was positive it had 600HP until I showed him a Brochure.
For some reason these dealer managers are very misinformed lately. I had a manager who swore these cars made 640 WHP not crank no matter what I tried telling him.

[kverges]

This representation seems false to me, but if the dealer will put it in writing including that the dealer will step up and repair the car if the manufacturer balks, then I'd say you are safe to rely on this. But you may be buying a fight later on and of course the promise is only as good as the people backing it and working on your vehicle.

[venum4u]

What about those of us that had our Arrow PCM installed by the dealer. If warranty is being denied due to PCM, then why would the dealer freely install and or not have the owner sign some sort of documentation

[BJG32]

What about those of us that had our Arrow PCM installed by the dealer. If warranty is being denied due to PCM, then why would the dealer freely install and or not have the owner sign some sort of documentation

I'll take that a step further. When a dealer sells you a car there should be a document to sign explaining what voids a warranty. Just having it in a manual doesn't seem legally binding to me, but then again I am no lawyer. What if I toss the manual in the trash and say I never got one? A signed document would end any argument fast.