Just got the call. Another recall: 2016 Diff

[donk_316]

A very nice guy left me a voice mail a few days ago about my car needing to come in to get some parts replaced related to the rear diff.
I am out of the country for another month or so.
Has anyone else got this call? Any more info on it? For the record my car was built Dec-Jan #202. The car has 280kms on it and not a hint of whine or rear end noise.

[ACRucrazy]

Saw several comments about rear ends going out in the Gen Vs. About time there was a recall. Add it to the list I guess.

[swexlin]

Just the 2016? I guess we'll have to wait and see. I have some slight whine, not horrible, but there. If they recall it,fine with me.

[dewilmoth]

Mine is number 184 and built right before yours. Not a hint of whine on mine either at 800 miles. Haven't received a call.

[roadrunner]

Was visiting for daily driver maintenance, so I asked about this today. My dealer said... there is a RRT for the rear axles built on or after December 09, 2015 (MDH 1209XX) and on or before March 16, 2016 (MDH 0316XX)


Also said that they need to be on a VIN list before it will be replaced.

[dewilmoth]

Hopefully the vin list gets published.

I think that's after my car though.

[7TH_SIGN]

Well the hard part is done, FCA has identified it as a recall. Just don't understand how these recalls only affect a small number of production Vipers. It seems like some kind of quality control issue?

[swexlin]

Was visiting for daily driver maintenance, so I asked about this today. My dealer said... there is a RRT for the rear axles built on or after December 09, 2015 (MDH 1209XX) and on or before March 16, 2016 (MDH 0316XX)


Also said that they need to be on a VIN list before it will be replaced.

Thanks for the update.

[ACR]

I assume ACR are included?

[ViperJon]

Well the hard part is done, FCA has identified it as a recall. Just don't understand how these recalls only affect a small number of production Vipers. It seems like some kind of quality control issue?

I can top that. I have been getting calls and emails from FCA that my ACR-E has been identified as one of five that "might" have a defective "passenger airbag tunnel".
That's their words. The other four have not been sold. So lucky me. I told them I'm not doing anything about it right now. I never have a passenger.
Frankly, I wouldn't let any dealer here on Long Island put air in my tires.

[7TH_SIGN]

I can top that. I have been getting calls and emails from FCA that my ACR-E has been identified as one of five that "might" have a defective "passenger airbag tunnel".
That's their words. The other four have not been sold. So lucky me. I told them I'm not doing anything about it right now. I never have a passenger.
Frankly, I wouldn't let any dealer here on Long Island put air in my tires.

Wow! Talk about bad luck Jon. Sorry to hear that. Something is up with FCA and quality control for sure. I've been lucky with mine thus far. Honestly if I had multiple recalls that needed to be addressed I would most likely ship it to a reputable Viper dealership like Tomball and have them do the work. Sad that we don't have more dealerships like them.

[donk_316]

I assume ACR are included?

Some of you guys think the ACR Package qualifies you for a whole separate car status...

Yes any Viper built inside the timeframe posted would be suspect.

[Special Ed]

I assume ACR are included?

Yes ACR's, SRT's, GTS's, GT's, GTC's TA's in other words 2015 and 2016 Vipers!

[ViperJon]

Four years into a model generation using basically the same parts (motor, diff, airbags etc) and still cars going out defective.
I'm a many time Viper owner and love the car but frankly that is why the questionable quality stigma attached to the "Dodge" nameplate lives on forever.

[donk_316]

Hopefully the vin list gets published.

I think that's after my car though.

I can run the production dates against the VIN list and tell you exactly what cars would be affected.

[swexlin]

Four years into a model generation using basically the same parts (motor, diff, airbags etc) and still cars going out defective.
I'm a many time Viper owner and love the car but frankly that is why the questionable quality stigma attached to the "Dodge" nameplate lives on forever.

I said essentially something similar in the recall thread. Someone in there mentioned that a few Gen 5s went out with porous oil pans, there have been a couple with leaks. The build quality is very uneven. I love Vipers, my Gen 3 and Gen 5, but it does have it's issues (as do all makes, yes). Just seems like we've had more than usual lately.

[7TH_SIGN]

Four years into a model generation using basically the same parts (motor, diff, airbags etc) and still cars going out defective.
I'm a many time Viper owner and love the car but frankly that is why the questionable quality stigma attached to the "Dodge" nameplate lives on forever.

Well said. That goes to show how special the car is to its followers that we are willing to deal with this. Although I know some have jumped ship due to the recalls.

[kverges]

You guys want some cheese to go with the whine? The 991 GT3 had stop production due to engine faults and now engine faults are creeping up again. The ceramic insulators on the GT3 calipers tend to fail with track use. The new Miata top tends to rub the roll hoops and there are rumors of pervasive transmission defects. The C7 Z06 overheats when put on track. My 2012 McLaren has had to have new front control arms, headlights, horns, windshield wiper motor, and now the HVAC control displays are conking out. What is in now, 35 million cars with Takata airbags are subject to recall? All cars have recalls and defects.

I guess I am fortunate - my ACR-E at about 2K miles has been flawless and a track monster! There will no doubt be some work my car will need over time.

And these kinds of posts F up all of our resale? Posting facts like VIN range and scope of recall is one thing, but whining about how crappy Dodge and Viper quality are not doing any Viper owners any favors.

[swexlin]

You guys want some cheese to go with the whine? The 991 GT3 had stop production due to engine faults and now engine faults are creeping up again. The ceramic insulators on the GT3 calipers tend to fail with track use. The new Miata top tends to rub the roll hoops and there are rumors of pervasive transmission defects. The C7 Z06 overheats when put on track. My 2012 McLaren has had to have new front control arms, headlights, horns, windshield wiper motor, and now the HVAC control displays are conking out. What is in now, 35 million cars with Takata airbags are subject to recall? All cars have recalls and defects.

I guess I am fortunate - my ACR-E at about 2K miles has been flawless and a track monster! There will no doubt be some work my car will need over time.

And these kinds of posts F up all of our resale? Posting facts like VIN range and scope of recall is one thing, but whining about how crappy Dodge and Viper quality are not doing any Viper owners any favors.

Yes, you have valid points. But facts are facts. Many of us like the cars enough we're willing do deal with it, but it does not excuse it. In my company, we are held to very high standards. Do mistakes happen? Yes. But the same mistakes, year after year, on what Viper Jon rightly noted are many of the SAME parts used for years, is not excusable. There have been a couple window regulators go as well, people have posted. That's been a problem for over a decade. I check my oil cooler lines regularly too!

Just my opinion, and not look to start a pissing match. I'm not selling my car.....

And yes, I've read the engine replacement thread over on the Rennlist 991 forums, and I do feel for those guys. I'm also familiar with the McLaren issues, and like the Viper, not excusable for that level of car. Again, my opinion.

[dethred]

Yes the recalls suck, but it's part of owning a 650hp hand-made car that can do so well on a track. If you want reliability, buy a 1990's Honda. If you are sick of the reliability issues, sell the car and buy something similar that is rock solid... oh wait, there's no such thing.

(To be specific, the day I drove my 911 home, the Heater didn't work and there were several rattles. Porsche is among the best at quality control, and there I was driving in 32* weather with no heater for a week until the part arrived).

[Policy Limits]

Frustrating. But for clarification this rear diff recall is for 2016 models only? Seriously?

[Policy Limits]

I can top that. I have been getting calls and emails from FCA that my ACR-E has been identified as one of five that "might" have a defective "passenger airbag tunnel".
That's their words. The other four have not been sold. So lucky me. I told them I'm not doing anything about it right now. I never have a passenger.
Frankly, I wouldn't let any dealer here on Long Island put air in my tires.
I didn't address my drivers side airbag deployment recall until about 5 months ago. Before then I just wore sunglasses and said my prayers. But now the shades are off lolz sigh.

[Coloviper]

It's a small run of diff parts, so the fact they know exactly which cars are affected, that should bring a ton of confidence they know exactly what it is and are stepping up to fix it. What is the issue, it is not a design flaw? I mean, they are fixing it free of charge. You know how many other cars (high end and not) I had to fight with the manufacturer or dealership to fix even basic things because they throw out that "its a wearable item BS" at you. Wearable item on a new vehicle with 2,000 miles, type of argument. Dodge is stepping up right off the bat and I don't think they have screwed over a single new G5 Viper owner on making their situation right. The only even remote aspect is they overcharged for the early cars and the early custom order timings.

I think people need to step back a bit. When the Hemi's or Boss 429s or later S351R Saleens came out brand new, they ran like crap. You paid a ton of money back then for something that barely ran. Most owners did not care, the owners just wanted the car and the car had 85% of everything they wanted as a "starting point". They were happy to have that starting point and did everything else how they wanted it. I see the Viper as no different. It has 95% of everything we want. Does it have some quality issues? Yes! They ALL have quality issues these days. Every manufacturer! To my knowledge Dodge has righted so many wrongs with a lot of owners. I guarantee Porsche and others have not. I own 2 Cayenne Turbos, I know all about Porsche warranty. For the most part it is okay but they want you to keep buying new and in basic stuff, they kill you. Not bad parts but design flaw stuff.

In the end, while it has been under a microscope since introduction, There are a lot of G5s out there and a lot of them get beat on. I think the number of major problems is pretty low. Yes Engines are major but seriously has Dodge not provided bran new crate motors to those that it died or was found to be on a list?

Go back to the late 60s and early 70s, Quality is so much better now but people forget over time. Honestly it is not that bad. Not stopping me from adding a G5 here soon. R28/R29 and all.

[Policy Limits]

Well it doesn't make me want to rush out an order a 2017, that's for sure. Hope everyone's issues are sorted soon. I know at least 2 people whom paid 150k for loaded ACR-E cars

[ACR Steve]

Almost every car I have owned has had a service campaign (fancy for recall) from manufacturer

You guys are wining to much. I think most of the frustration is about the quality of dealers in most areas and the fact that you don't want your local one touching it.
At least Dodge understands the defect and agrees to fix it . Unlike a lot of other manufactures.

[cpinfdp]

Hey, at least our cars aren't spontaneously combusting like some...ahem...

[38D]

Most of the recalls seem to be coming from parts/assemblies provided by 3rd parties. Yes FCA should have better QC protocols, but not sure I blame them when the diff supplier screws up.

[One Viper Bite]

I just finished taking car of a failed rear diff on my 2013 GTS with 12,000 miles on it. I actually just got the car back yesterday.

I bought the car used with 10,000 miles on it and noticed the rear end whined and clunked quite a bit, but I assumed it was normal. I just imagined that a 640 HP American super car was just going to have a loud drivetrain. A few weeks into owner ship the wine and the clunking got worse to the point that I couldn't even hear the exhaust drone over the whine / grinding of the rear end.

Took it to my friend who is a Viper tech here in SoCal and sure enough...the entire rear end was eating itself alive. There was excessive play between the drive shaft and the pinion, metal shavings in the diff and it was puking fluids. Here is a video and some pictures.


http://i580.photobucket.com/albums/ss249/brianjames624/th_video-1461695553.mp4 (http://i580.photobucket.com/albums/ss249/brianjames624/video-1461695553.mp4)

http://i580.photobucket.com/albums/ss249/brianjames624/13078097_1024396550949589_1914492718_o.jpg (http://s580.photobucket.com/user/brianjames624/media/13078097_1024396550949589_1914492718_o.jpg.html)

Anyway, got a brand new rear end and half shaft bolts replaced under warranty and I can't believe how smoothly the car drives now. Everything seems better. Shifting, rev matching, even cornering.

Supposedly these rear ends have a proper break in procedure according to some on the forum but I have been unable to find anything online or in the owner's manual. My friend who is a certified master viper tech also says FCA has no documentation on break in procedures for the rear diff.

[AZTVR]

Most of the recalls seem to be coming from parts/assemblies provided by 3rd parties. Yes FCA should have better QC protocols, but not sure I blame them when the diff supplier screws up.

I agree with you. I don't like blaming a supplier issue on Dodge just based on what I read on the internet; but, I have worked in the manufacturing industry and experienced lots of vendor issues. It is very frustrating when building a product that we have so much pride in.

I wonder who is the manufacturer of the Gen V differential ?

[One Viper Bite]

I agree with you. I don't like blaming a supplier issue on Dodge just based on what I read on the internet; but, I have worked in the manufacturing industry and experienced lots of vendor issues. It is very frustrating when building a product that we have so much pride in.

I wonder who is the manufacturer of the Gen V differential ?

Isn't it Unitrax?

[AZTVR]

Isn't it Unitrax?

I wouldn't have thought so. They sell and service differentials and parts made by differential manufacturers and other parts suppliers.

(However, it wouldn't be the first time that I was mistaken.)

[Steve M]

Supposedly these rear ends have a proper break in procedure according to some on the forum but I have been unable to find anything online or in the owner's manual. My friend who is a certified master viper tech also says FCA has no documentation on break in procedures for the rear diff.

You probably won't find one specifically for a Gen 5 Viper, but I'm sure you could call someone like Unitrax and ask what they recommend. If it were me, I'd do 10 full heat cycles (completely warmed up, and left to cool down completely before doing it again) with light to moderate load, change the fluid and let 'er rip. The vast majority of the heat generated during break in is during the first few heat cycles...that's where you'll get the most shavings, and it'll cook the oil. Once the ring and pinion have worn in, that problem goes away.

[allans]

Was visiting for daily driver maintenance, so I asked about this today. My dealer said... there is a RRT for the rear axles built on or after December 09, 2015 (MDH 1209XX) and on or before March 16, 2016 (MDH 0316XX)


Also said that they need to be on a VIN list before it will be replaced.

Just about ALL were built "on or before March 16, 2016" So are ALL in that recall?

[Space Truckin]

Isn't it Unitrax?

IIRC The diff is provided by Dana, not that it really matters. They (FCA) have identified the issue/ problem. and are proactive in getting it resolved....FWIW

[Patentlaw]

Almost every car I have owned has had a service campaign (fancy for recall) from manufacturer

You guys are wining to much. I think most of the frustration is about the quality of dealers in most areas and the fact that you don't want your local one touching it.
At least Dodge understands the defect and agrees to fix it . Unlike a lot of other manufactures.

Best post of the thread. Honestly, as an Engineer, I see some manufacturers that have the same problem over and over again and never do anything about it. They never recall. The owner is screwed and has to deal with second party manufacturers that address the problems, but for a cost. At least Dodge does something about it. If you live in an area with crappy service, that is your problem. You knowingly bought a car that could not be serviced in your area.

[ViperTony]

Best post of the thread. Honestly, as an Engineer, I see some manufacturers that have the same problem over and over again and never do anything about it. They never recall. The owner is screwed and has to deal with second party manufacturers that address the problems, but for a cost. At least Dodge does something about it. If you live in an area with crappy service, that is your problem. You knowingly bought a car that could not be serviced in your area.

This!

[Policy Limits]

Disagree. When you live near several SRT viper authorized dealers which all flat out refuse to do warranty work on the car it should not be the owner's problem. It's arguably a breach of warranty. But then you get into the independent component of dealerships versus manufacturer consideration. In my case I've had to travel hundreds of miles out of state right past several other srt authorized dealers to get warranty and recall services completed. Pretty ridiculous and no fault of a consumer whom researched the location of authorized service providers on the manufacturer Web site before dropping six figures on a toy. Guess it soon won't matter either way, with extinction on the way. Blame a supplier, dealer or other entity all you want. The manufacturer dropped the ball in many respects on the car and quality control is certainly one of them. I'm fortunate to have such an early build and such little issues with mine but feel for the others. It's a luck of the draw car it seems and that's unfair.

[swexlin]

Agreed that all manufacturers have issues. Hell, even our Challenger brothers and sisters have diff issues - do a search over on that forum, their diffs (Getrags, and now ZFs) are also hit or miss like our Danas.

If the vendor (Dana) is providing questionable QC on their products, then it is up to the buyer (in this case FCA) to crack down on them. Who knows, maybe they are.

[dewilmoth]

Not that its an excuse, but I imagine 14" wide sticky tires connected to a 600ft/lb motor is not easy on the diff. That being said, some better QC would be nice. At least they identify the problem, which is better than every other manufacturer I have personally dealt with.

[SinasViperTA]

In my case I've had to travel hundreds of miles out of state right past several other srt authorized dealers to get warranty and recall services completed.
Oh boo hoo, you had the privilege of driving a viper a couple hours to get some free warranty work completed :/ You make it sound so bad.


Pretty ridiculous and no fault of a consumer whom researched the location of authorized service providers on the manufacturer Web site before dropping six figures on a toy. Guess it soon won't matter either way, with extinction on the way. Blame a supplier, dealer or other entity all you want. The manufacturer dropped the ball in many respects on the car and quality control is certainly one of them..

Clearly its the exact opposite, if they had dropped the ball, they wouldn't be sending out free recalls.

Any time I see a recall, I celebrate because it means I get new upgraded parts, installed... for free... I can not see any true negative to this, unless your sole purpose for buying this car was to store it away and keep it 100% original as it rolled out of the factory down to every last nut and bolt.. I actually love driving this car quite often, just hit over 10,000 miles on my T/A and have been having an absolute blast. SRT/Dodge you guys rock! What a generous company. So happy with my purchase. :United_States:

[ViperSmith]

To be honest I hardly think them replacing failed parts on a $100,000 toy is something we should be "thankful" for. It should have worked right the first time.

Having to find dealers to do reputable work without crashing your car or actually being able to complete the work is a real problem and has contributed to the Vipers sales issues.

They are real problems that keep people away from the brand, like it or not.

No one is asking for massaging chairs or expressos while their vehicle is being serviced. People are asking simply asking for decent service. You don't see anyone who has these warranty issues who lives near Roanoke, VE, or Woodhouse complaining - because they have trusted service available. Heck, some (Capt Van comes to mind) can't even find a dealer near him to do the service anymore - they've all stopped working on Vipers.

Yeah boo hoo, right?

[ACR]

Some of you guys think the ACR Package qualifies you for a whole separate car status...

Yes any Viper built inside the timeframe posted would be suspect.
Did I claim so? The ACR does use *some* parts bespoke to the model

[donk_316]

Did I claim so? The ACR does use *some* parts bespoke to the model

Dude, its a Viper... We dont use the word "bespoke" here!

But then again, the TA has "bespoke" parts... GTS ... TA2... GT... SRT... You know... Vipers.

[Dave1968]

I wasn't going to say anything, but...
1: Every manufacturer has recalls, sure, but this is their flagship and they are only making a VERY few of them and they seem to have a lot of poor quality parts coming from their suppliers - the design itself appears to be solid, however, the people that are putting them together whether it be the 3rd party supplier, or the installers at the plant need a serious wakeup call. FCA should be hammering them to get it right or go home.

2: It is the separate dealers responsibility to treat their customers and vehicles with the greatest of care and attention - how dare they cause damage to a customer's car and just hope it doesn't get noticed. They need to be penalized by FCA.

It's great FCA is promptly notifying customers about problems, etc..., however these "problems" are far too many and need to stop. I feel extremely lucky my 2014 SRT is running flawlessly after 14,000 kms and an awesome cross Canada drive - I'm definitely holding on to it because chances are if I trade it in on a new one I will probably have a list of problems. I will never sell my VIPER - Never!

[The_Ruski_Driver]

I guess if you bought the car used no one informs you? I never got notice of anykind about r28 or 29 and if it wasn't for the forum I'd have never even known.
Does anyone have the link to check the VIN for recall info?

[swexlin]

I wasn't going to say anything, but...
1: Every manufacturer has recalls, sure, but this is their flagship and they are only making a VERY few of them and they seem to have a lot of poor quality parts coming from their suppliers - the design itself appears to be solid, however, the people that are putting them together whether it be the 3rd party supplier, or the installers at the plant need a serious wakeup call. FCA should be hammering them to get it right or go home.

2: It is the separate dealers responsibility to treat their customers and vehicles with the greatest of care and attention - how dare they cause damage to a customer's car and just hope it doesn't get noticed. They need to be penalized by FCA.

It's great FCA is promptly notifying customers about problems, etc..., however these "problems" are far too many and need to stop. I feel extremely lucky my 2014 SRT is running flawlessly after 14,000 kms and an awesome cross Canada drive - I'm definitely holding on to it because chances are if I trade it in on a new one I will probably have a list of problems. I will never sell my VIPER - Never!

This is an excellent post. FYI, my $20,000 2013 Dart, which I owned for 3 years and about 33,000 miles, the ONLY thing that went wrong in 3 years was I need the passenger sun visor replaced. And I drove that car hard (much harder than the Viper, it was my daily driver). My Ram is too new to tell yet, but my previous Rams have been, overall, pretty solid.

[swexlin]

I guess if you bought the car used no one informs you? I never got notice of anykind about r28 or 29 and if it wasn't for the forum I'd have never even known.
Does anyone have the link to check the VIN for recall info?

I bought mine used as well, and I got the notices by mail. But you can plug your VIN into Mopar website, and it will bring up all recalls.

[AZTVR]

Does anyone have the link to check the VIN for recall info?
http://recalls.mopar.com/

[The_Ruski_Driver]

http://recalls.mopar.com/

Awesome, looks like I'm in the clear. I guess somethings up with the newer diffs?

[One Viper Bite]

Awesome, looks like I'm in the clear. I guess somethings up with the newer diffs?

Not necessarily.

Mine was a 13 and it failed.

[swexlin]

Not necessarily.

Mine was a 13 and it failed.

Corect, there have been diff replacements for all years of the Gen 5. Several posts in this forum about having it done.

[allans]

http://recalls.mopar.com/

Nothing on my ACR E. fingers X

[donk_316]

That website isn't a good indicator...

They called me saying I need this done and when I put my Vin into that website it comes up clean.

[viperdriver5150]

Yes the recalls suck, but it's part of owning a 650hp hand-made car that can do so well on a track. If you want reliability, buy a 1990's Honda. If you are sick of the reliability issues, sell the car and buy something similar that is rock solid... oh wait, there's no such thing.

(To be specific, the day I drove my 911 home, the Heater didn't work and there were several rattles. Porsche is among the best at quality control, and there I was driving in 32* weather with no heater for a week until the part arrived).

Here's the problem I have and its a BIG one. I owned a 1998 and a 2000, put over 20k on both vehicles and never had a single problem. Yes the latest version is much more complicated but for gods sake, hand built (which the early versions were as well) or any other excuse people come up with to defend this car is ridiculous. I LOVE Vipers and I always will, as everyone on here knows my gen 5 blew up before ever getting to enjoy it but this latest version is riddled with problems. Just off the top of my head, rear glass shattering, oil issues, debris in motor issues, differential issues, door mechanism issues, shocks leaking, endless rattles in door panels on earlier model gen 5's, stuck horn issues and on and on.

Nobody likes bringing their car in unless you happen to be close to one of the great dealers we all talk about. Most of the other dealers are a bunch of useless people that have never worked on one, don't care if its a Viper and treat it like a Dart, and so on. I sure as heck do not enjoy leaving any of my cars at a dealer, and I surely do not like leaving a 100k car just sitting around while they do their thing.

[donk_316]

Nobody likes bringing their car in unless you happen to be close to one of the great dealers we all talk about. Most of the other dealers are a bunch of useless people that have never worked on one, don't care if its a Viper and treat it like a Dart, and so on. I sure as heck do not enjoy leaving any of my cars at a dealer, and I surely do not like leaving a 100k car just sitting around while they do their thing.


THIS is the ONLY issue I have with owning a Viper. I have no issue with them calling me to say they want to fix something. Is the sinking feeling I get when I have to take my car into a place with a bunch of mouth breathing minivan mechanics staring at my car like it is some alien spaceship.

Seriously... Reminds me of the scene from 2001: Space Oddessy with the monkeys all standing around the monolith... Hit it with a stick! That should fix it.

[7TH_SIGN]

THIS is the ONLY issue I have with owning a Viper. I have no issue with them calling me to say they want to fix something. Is the sinking feeling I get when I have to take my car into a place with a bunch of mouth breathing minivan mechanics staring at my car like it is some alien spaceship.

Seriously... Reminds me of the scene from 2001: Space Oddessy with the monkeys all standing around the monolith... Hit it with a stick! That should fix it.

Lol so true.

[Policy Limits]

So is the rear differential at risk in all 4 model years? Or is that risk hightened for these select 2016 models? How frequently should u flush the rear diff on these?

[swexlin]

So is the rear differential at risk in all 4 model years? Or is that risk hightened for these select 2016 models? How frequently should u flush the rear diff on these?

These Danas seem to be hit or miss. I have some slight whine, not too bad, my car has 10,600 miles. I'll keep my eye (or ear, actually!) on it. There are a few diff threads here, some 13-15s have been replaced. I have to look in the manual, but diff fluid replacement is called for at 16,000 miles? Not sure.

[Dave1968]

Just for your info. I changed the oil in my diff after 900 kms, then at 3000 kms and again at 13000 kms. I believe in serious overkill and oil is cheap. I've also done the tranny at the same intervals and the motor as I recall has one more change than these. As soon as it gets a little colour in the engine oil, I'll do it. Crazy, yes, but those parts are absolutely crystal clean!

[Policy Limits]

I just flushed my brakes for the first time in 3 years. Fluids break down, especially when u drive only 2k miles per year. Pretty cheap insurance.

[7TH_SIGN]

So FCA has an idea of which vins are affected? Or is this all diffs or just random failure?

Car has 1000 miles now.
Two engine oil changes thus far. One at 500 miles and the other at 1000 miles.
Going to change the diff oil next and maybe the transmission.
Very easy and inexpensive to do plus the kids love helping out in the garage.

I believe however if the your rear diff is defective it's not going to matter how many times you change the fluid, it's going to fail.

[Stubbygda]

These Danas seem to be hit or miss. I have some slight whine, not too bad, my car has 10,600 miles. I'll keep my eye (or ear, actually!) on it. There are a few diff threads here, some 13-15s have been replaced. I have to look in the manual, but diff fluid replacement is called for at 16,000 miles? Not sure.

Well just as a frame of reference here is what my diff fluid looked like after about 2400 miles (1500 of those breakin miles) and 2 track events (4 track days, 16 - 25 min sessions). I am planning on changing diff fluid every 6 track days. All diffs get really hot especially if tracked and with no cooler even hotter, to me this fluid looks pretty cooked especially when u consider the replacement fluid is quite clear.

17357

[donk_316]

RRT-16-039 replace rear axle

Just getting local dealership to order parts now. Trying to get confirmation if the car is safe to drive before hand.

I see dodge is also recalling the rear ends in their trucks? Improper heat treatment. Could this be the same issue?

[AZTVR]

I see dodge is also recalling the rear ends in their trucks? Improper heat treatment. Could this be the same issue?

While this could possibly be anything from improper gear setup to heat treatment of gears or something else, I don't think that it is the same thing as the truck issue. That is an axle shaft which is in a typical truck solid rear axle, a completely different design from the Viper's independent rear with half shafts instead of an "axle."
www.autoblog.com ram-1500-rear-axle-heat-treating-recall/ (http://www.autoblog.com/2015/10/27/ram-1500-rear-axle-heat-treating-recall/)

[swexlin]

While this could possibly be anything from improper gear setup to heat treatment of gears or something else, I don't think that it is the same thing as the truck issue. That is an axle shaft which, I assume (don't know), is a typical truck solid rear axle, completely different design from the Viper's independent rear with half shafts instead of an "axle."
www.autoblog.com ram-1500-rear-axle-heat-treating-recall/ (http://www.autoblog.com/2015/10/27/ram-1500-rear-axle-heat-treating-recall/)

Isn't this special? Seems I'll be getting a recall for my Ram, as it falls in this date range. Good grief!

[swexlin]

RRT-16-039 replace rear axle

Just getting local dealership to order parts now. Trying to get confirmation if the car is safe to drive before hand.

I see dodge is also recalling the rear ends in their trucks? Improper heat treatment. Could this be the same issue?

Should be safe, even if making noise.

[donk_316]

You're right.
The vehicle is still safe to drive. The service bulletin said “customer may hear a whining noise between 32-64 kph coming from rear axle."

Most of the whine has been coming from the passenger seat ... :D

[ViperJon]

I'm not sweating driving it till I get my diff swapped out at some point. It doesn't make any noise at all.

[ViperPete]

Mine has a little bit of whine in 6th gear at 57-60 mph

[swexlin]

I'm actually dropping my car off tomorrow so my tech can drive it. I highly doubt they are going to do anything for my relatively minor whine, especially since you have to be over 60 to really hear it, and most of the roads around here that would be "speeding" so they probably "won't be able to duplicate". But at least I'll have it documented!

[Stealth]

Just for your info. I changed the oil in my diff after 900 kms, then at 3000 kms and again at 13000 kms. I believe in serious overkill and oil is cheap. I've also done the tranny at the same intervals and the motor as I recall has one more change than these. As soon as it gets a little colour in the engine oil, I'll do it. Crazy, yes, but those parts are absolutely crystal clean!

Same on my car--7,000mi '14 GTS and at least 4 oil changes (one for the R28), and Tranny Fluid, Brake and Clutch Fluid (Castrol SRF) and Differential Fluid change at about 3,500mi. Car has run great so far!

[swexlin]

I'm actually dropping my car off tomorrow so my tech can drive it. I highly doubt they are going to do anything for my relatively minor whine, especially since you have to be over 60 to really hear it, and most of the roads around here that would be "speeding" so they probably "won't be able to duplicate". But at least I'll have it documented!

So my Viper tech just called me - he's ordering me a new rear end. Should be in early next week. He drove the car, and said, yep, it will only get worse. So I'm a happy camper (that I'm getting a new rear under warranty). No hassle!

[One Viper Bite]

So my Viper tech just called me - he's ordering me a new rear end. Should be in early next week. He drove the car, and said, yep, it will only get worse. So I'm a happy camper (that I'm getting a new rear under warranty). No hassle!

Cool! I knew they would replace it! Just like you, I thought a little bit of noise was normal when I first bought the car. I was amazed at how silent the rear end was once mine was replaced after it failed on me.

You're going to see how quiet and smooth it is.

[ViperJon]

Mine's going in also in about two weeks for a new diff.
I'm sending it to a recommended dealer 80 miles away on my dime rather than a local Dodge dealer two miles away.

[swexlin]

He told me the diff was "3-4 days out" so mid next week. I don't need the car this weekend, so he's just tucking it away in a corner of his bay where it is safe.

[RT SERPENT]

You're right.
The vehicle is still safe to drive. The service bulletin said “customer may hear a whining noise between 32-64 kph coming from rear axle."

Most of the whine has been coming from the passenger seat ... :D

LOL!!!!!:dude3:

[NYvipertech]

Jon I have your diff save in my bay with me and will be safe while I am on vacation. Ill see you soon

[SOberman001]

I called my local dealer and they said there is no outstanding issue on my car for the Diff. Is this just for '16? Mine is a '15 GT.

Or,, is it VIN specific and I "Dodged" a bullet?

[NYvipertech]

The Service Bulletin is only for 16 Vipers with sales codes DMD 3.55 rear axle ratio, DSA LSD rear axles, and DSK ACR package finned diff cooler built on or after dec 9th 2015 - march 16th 2016.
Cars that fall within the RRT vin list will be getting rear axles. For all other customers that describe the symptom/condition will need diag first

[SOberman001]

Thanks!

[ViperJon]

The Service Bulletin is only for 16 Vipers with sales codes DMD 3.55 rear axle ratio, DSA LSD rear axles, and DSK ACR package finned diff cooler built on or after dec 9th 2015 - march 16th 2016.
Cars that fall within the RRT vin list will be getting rear axles. For all other customers that describe the symptom/condition will need diag first

I'll be up to see you CJ as we discussed on phone in this regard when you get back.
Thanks.

[NYvipertech]

No problem

[ACR]

Interesting, I assume something will me in the mail?

[swexlin]

The Service Bulletin is only for 16 Vipers with sales codes DMD 3.55 rear axle ratio, DSA LSD rear axles, and DSK ACR package finned diff cooler built on or after dec 9th 2015 - march 16th 2016.
Cars that fall within the RRT vin list will be getting rear axles. For all other customers that describe the symptom/condition will need diag first

Yep, for my 13, my tech had to drive and diagnose/confirm first, and the new diff is on order.

Thanks,

[kverges]

My car is subject to this but it makes no noise and is not stated to be a durability concern so I am waiting. I don't want to have to break in a new diff, as I have just started being able to use it on track. So I figure I now have a de facto spare diff.

[ViperJon]

My car is subject to this but it makes no noise and is not stated to be a durability concern so I am waiting. I don't want to have to break in a new diff, as I have just started being able to use it on track. So I figure I now have a de facto spare diff.

That was sort of my plan as well but a Dodge representative calls incessantly about it to the point I had enough.
Mine is not making any noise either. They are even paying for enclosed transport to and from dealer.

[bluesrt]

I just changed the rear diff oil on a 16 acr-e, the oil with 2200 miles on it was black, keep the oil checked in these beasts/changed

[One Viper Bite]

I just had the rear diff on my 13 GTS replaced because mine failed completely. My car is currently out of commission (again) because of a failed fuel pump. I have about 1,000 miles on this new diff and I requested it be changed since it's sitting at the dealer anyway. Dealer quoted me $350 to change the diff fluid. Does that seem like a normal quote?

[swexlin]

Just picked up my car and drove it 11 miles home. It's much quieter! Too much traffic and road noise, but I can't hear anything from the diff, that's a good thing. My tech drove it as well. He showed me the old one, and what he did. New diff assembly, he also checked and topped off the fluid (maybe they come from Dana low, could that be part of the problem?). New U-joint bolds, screws, and half-shaft bolts. Now I have to take it easy for 500 miles.....

My tech said it's actually a pretty easy job to do, basically bolts right in.

[ViperJon]

I have to say one thing about this differential recall issue, Dodge/Chrysler has been amazingly agreeable. They are paying for transport of my car in an enclosed trailer to and back from the dealer who is about 80 miles away. (Through Queens NY and bridges etc). They could have just said take it to a local dealer but they didn't. They have probably heard all the way in Michigan how bad Long Island dealers are lol. They let me pick the dealer and me get the transport. Doing it next week.

They even offered to pay me in advance for the transport, but I don't have a problem laying out the money for it and then settle up, all the want is a faxed receipt.
Kudos to Dodge on this.

[swexlin]

Good to hear Jon. I actually haven't driven my car since I parked it last Thursday after I picked it up. I have to get some break-in miles on the new diff!

[ViperSmith]

I have to say one thing about this differential recall issue, Dodge/Chrysler has been amazingly agreeable. They are paying for transport of my car in an enclosed trailer to and back from the dealer who is about 80 miles away. (Through Queens NY and bridges etc). They could have just said take it to a local dealer but they didn't. They have probably heard all the way in Michigan how bad Long Island dealers are lol. They let me pick the dealer and me get the transport. Doing it next week.

They even offered to pay me in advance for the transport, but I don't have a problem laying out the money for it and then settle up, all the want is a faxed receipt.
Kudos to Dodge on this.
Nice to hear.

[lochnessmonster]

Just the 2016? I guess we'll have to wait and see. I have some slight whine, not horrible, but there. If they recall it,fine with me.

Me too. Otherwise, I'll just wait to see if it gets bad enough to address. Right now I simply view it as one of the mechanical noises the car makes, just like the loud lifters.

[swexlin]

Me too. Otherwise, I'll just wait to see if it gets bad enough to address. Right now I simply view it as one of the mechanical noises the car makes, just like the loud lifters.

Read up a couple posts. That was my attitude as well, but I thought "what the hell". I had mine replaced last week. Tech took one drive and ordered it straight out. Said it's an easy bolt in job, so if you're under warranty, just go ahead and get it don.

[swexlin]

So today was the first I've driven the car since 11 mile home from the dealer over a week ago. Perfect day, I put 70 miles on, varied driving stop and go, and high speed (70) highway driving. Nothing stupid, want to break this diff in right.

All I can say is - what a difference. For those of you (like I was) who said, "oh, it's not that bad" (Lochness!) , get it fixed under warranty. It's quiet now, so now I hear new rattles, a faint one coming from the dash I particular. Also, the clunkiness I had shifting sat slower speeds, is way diminished, almost gone. A word of warning - my tech told me he had to top of the fluid on the new diff. So, that mean it came from Dana low - I wonder if that is causing some of these issues.

[Pappy]

So today was the first I've driven the car since 11 mile home from the dealer over a week ago. Perfect day, I put 70 miles on, varied driving stop and go, and high speed (70) highway driving. Nothing stupid, want to break this diff in right.

All I can say is - what a difference. For those of you (like I was) who said, "oh, it's not that bad" (Lochness!) , get it fixed under warranty. It's quiet now, so now I hear new rattles, a faint one coming from the dash I particular. Also, the clunkiness I had shifting sat slower speeds, is way diminished, almost gone. A word of warning - my tech told me he had to top of the fluid on the new diff. So, that mean it came from Dana low - I wonder if that is causing some of these issues.

Here's a question for you. I tried to order the Castrol diff fluid that is recommended in the owners manual. The name of the Castrol has changed since the manual was published (to Castrol Limited slip - still 75W-140). Anyway, the dealer ordered the fluid (from Michigan) and I got Mopar 75W-140 synthetic with the following on the label - "This fully synthetic lubricant is specifically formulated for the SRT Viper with superior wear resistance to provide production under the highest load and speed conditions. Approved by Chrysler engineering to offer superior noise and vibration reduction." The stuff is $46.00/qt. My question is, if this was approved by Chrysler and is a Mopar product, why does the owner's manual recommend Castrol? Something new? - or old stuff that was on the shelf before they started recommending Castrol? Anybody know for sure? Thanks.

Pappy

[cab33]

Here's a question for you. I tried to order the Castrol diff fluid that is recommended in the owners manual. The name of the Castrol has changed since the manual was published (to Castrol Limited slip - still 75W-140). Anyway, the dealer ordered the fluid (from Michigan) and I got Mopar 75W-140 synthetic with the following on the label - "This fully synthetic lubricant is specifically formulated for the SRT Viper with superior wear resistance to provide production under the highest load and speed conditions. Approved by Chrysler engineering to offer superior noise and vibration reduction." The stuff is $46.00/qt. My question is, if this was approved by Chrysler and is a Mopar product, why does the owner's manual recommend Castrol? Something new? - or old stuff that was on the shelf before they started recommending Castrol? Anybody know for sure? Thanks.

Pappy

Is this the stuff your got?
https://www.amazon.com/Genuine-4874469-75W-140-Synthetic-Lubricant/dp/B000TWI4DO

[swexlin]

I believe the Mopar is Castrol.

[Pappy]

Is this the stuff your got?
https://www.amazon.com/Genuine-4874469-75W-140-Synthetic-Lubricant/dp/B000TWI4DO

Different packaging/different part number. The part number is 68197927AA. (The one in the Amazon add has a part number of 04874469.) It came straight from Chrysler and has the "specifically formulated for the SRT Viper" statement on the back. It also has a copy righted 2012 Chrysler Group LLC label on the back.

Edit: I did see the part number 04874469 requires adding the limited slip additive.

Pappy

18184

18185

[swexlin]

The Mopar stuff has the additive already in it. There was a thread about this a while back, if I recall.

[ViperJon]

Jon I have your diff save in my bay with me and will be safe while I am on vacation. Ill see you soon

Look outside....it's there 9:00 am this morning lol......:D :D

[yellowmz3]

Just got mine:(

[ACR Steve]

My Extreme was build before there recall date I wonder what they used that was different?

[ViperJon]

Wrong fluid I believe, that's what Dodge said anyway. When I asked Dodge if we can just change the fluid they said nope...new differential.

[AZTVR]

Wrong fluid I believe, that's what Dodge said anyway. When I asked Dodge if we can just change the fluid they said nope...new differential.

I wonder what was "wrong" about the fluid that caused damage to the differential. It is always interesting to read other threads where people talk about using fluids other than OEM for differential and transmission on various forums, and various makes/models, because people "think" that they are using better fluids. Then you read about issues like this.

[XSnake]

My Extreme was build before there recall date I wonder what they used that was different?
It was a fluid AND additive issue.

- - - Updated - - -


Wrong fluid I believe, that's what Dodge said anyway. When I asked Dodge if we can just change the fluid they said nope...new differential.

You could have and would have been fine.

[ViperJon]

You could have and would have been fine.

Maybe, unless damage was done.
The last thing I wanted to do was have the dealer change it out but they (Dodge) were relentless, they called every other day.
Free enclosed transport of my choice to the dealer of my choice. No brainer.

[XSnake]

Maybe, unless damage was done.
The last thing I wanted to do was have the dealer change it out but they (Dodge) were relentless, they called every other day.
Free enclosed transport of my choice to the dealer of my choice. No brainer.

For sure.

[dewilmoth]

Any of you guys have a line on Castrol Syntrax 75W-140 in the US for a reasonable price? The Dodge dealer wants $45 per quart. I can do much better having it shipped from Europe, but I'm hoping to find it in the US. Thanks.

[NYvipertech]

Wrong fluid type is what dodge told me.

The first ACR we sold within 45miles the rear let loose. pinion bearing got destroyed and that's why they supply me the dealers with full swap in diffs.

The original fluid during that time period diff builds did not have friction modifier in it. The new Fluid that dodge says the rears are taking is the Castrol Syntrax 75W-140 which has the modifier designed into the fluid instead of an added modifier

[swexlin]

I think I had mentioned that when my tech swapped my diff, the new one was low, he had to top it off. These come right from Dana, so how is Dana putting wrong/low fluid in?

[Pappy]

Wrong fluid type is what dodge told me.

The first ACR we sold within 45miles the rear let loose. pinion bearing got destroyed and that's why they supply me the dealers with full swap in diffs.

The original fluid during that time period diff builds did not have friction modifier in it. The new Fluid that dodge says the rears are taking is the Castrol Syntrax 75W-140 which has the modifier designed into the fluid instead of an added modifier

I've asked this question before, but the answer hasn't been very clear - more of an opinion than fact-based. When I ordered the Castrol from a Dodge dealer, they provided me with a Mopar-branded fluid, part number 68197927AA. Some have suggested that it is Castrol in a Mopar bottle, but I would like to know for sure. Anybody know? Thanks

Pappy

18416

18417

[dewilmoth]

I've asked this question before, but the answer hasn't been very clear - more of an opinion than fact-based. When I ordered the Castrol from a Dodge dealer, they provided me with a Mopar-branded fluid, part number 68197927AA. Some have suggested that it is Castrol in a Mopar bottle, but I would like to know for sure. Anybody know? Thanks

Pappy

18416

18417

My research says that it's Castrol Syntrax, but I don't have proof of that. What I do know is the Castrol fluid recommended in the owners manual has been discontinued and replaced by Castrol Syntrax, so it would make sense that the Mopar stuff is Syntrax. I just ordered Syntrax from UK Amazon for $40 shipped for 2 liters, which is less than one quart costs from Dodge.

[quickster2]

http://driveviper.com/forums/threads/10104-FINAL-answer-on-Gen-V-Viper-Differential-lubricant-plus-a-Gen-IV-tip


Please see the above link for some good information. There has been at best miss-information in this thread this should clear it up.

[Angleiron]

My Extreme was build before there recall date I wonder what they used that was different?

Dealer stated that it was the wrong bearings that were used for certain diffs. I asked when inquiring about ordering a Gen V.

[SuperBird4404BBL]

Is there a recall number that was published?

[ViperJon]

Is there a recall number that was published?

No, it doesn't show up as an official recall when you check the VIN online. They just notified those few affected.

[SuperBird4404BBL]

Thanks for the information. My car does not fall into the timeline.
My dealer did not know what I was talking about.

[dethred]

I don't have an ACR, but had my Diff replaced via expedited warranty claim back in early March. A few months and 3000 miles later... whining again.

[swexlin]

My new diff has some whine at mid 70s speeds. Subtle but there. Quieter than the old one though.
Greg is yours making noise?

[nuviper]

After mine rear shafts were replaced because of the broken diff fluid sealing, my diff started to wine at around 70 mph when very light throttle was replied. I also found that when I decelerate and the road is bumpy, I can hear some metal knocking sound from the rear end of the car...

[7TH_SIGN]

Mobil 1 75w140. Zero whine.

[jaxtk]

A very nice guy left me a voice mail a few days ago about my car needing to come in to get some parts replaced related to the rear diff.
I am out of the country for another month or so.
Has anyone else got this call? Any more info on it? For the record my car was built Dec-Jan #202. The car has 280kms on it and not a hint of whine or rear end noise.

Not a recall, it is a TSB, if you have a wind in the diff, the dealer will replace it.

[SuperBird4404BBL]

Scott, no noise that is out of what you would expect.

[Junkie]

My 16 ACR is going into Grapevine Dodge here in Texas Monday for a diff whine. It started around 3500 miles but was faint and has gotten worse in the last 800 or so miles. Hopefully its something simple and easy instead of my car sitting there for awhile

[ViperJon]

My 16 ACR is going into Grapevine Dodge here in Texas Monday for a diff whine. It started around 3500 miles but was faint and has gotten worse in the last 800 or so miles. Hopefully its something simple and easy instead of my car sitting there for awhile

They swapped mine out with new in a couple hours, but they had it in stock ready to go.

[Junkie]

They swapped mine out with new in a couple hours, but they had it in stock ready to go.

500 mile break in? How has it been since then?

[ViperJon]

500 mile break in? How has it been since then?

I had the diff changed at 750 miles on car and only have 975 now so technically the new diff isn't broken in yet. I didn't notice any whine before the swap, but Dodge insisted it HAD to be done. To be honest, the ACR-E has so much noise I'm not sure I would notice it unless it was really loud.

[swexlin]

My 16 ACR is going into Grapevine Dodge here in Texas Monday for a diff whine. It started around 3500 miles but was faint and has gotten worse in the last 800 or so miles. Hopefully its something simple and easy instead of my car sitting there for awhile

They'll replace it. It took 3 business days for my dealer to get my replacement diff in. Tech said it's an easy bolt in job. Tell your tech to double check the fill - mine came low out of the box.

And what Jon said is correct - even my first one, you had to turn the radio down to really hear it over all the other Viper noise. The new one is very faint in the mid 70 mph range. Again, you have to listen for it above all the other noise.

I think a lot, if not all of these, make some, if you know what you're listening for. Obviously some, like yours, and a few others here, had it really bad.

[swexlin]

Scott, no noise that is out of what you would expect.

Greg, some of us have/had some - I think many more might, but don't know exactly what their listening for. As a former musician, my ears can pick stuff up. I'm guessing since you inquired here and at your dealer, you have some. If it gets worse, it's a warranty issue, no TSB or recall needed.

[Junkie]

Well the service bulletin or something like that calls for the car to have the axles replaced first, so they are ordered and will be here the 17th. I get to pick it back up in the meantime.

[7TH_SIGN]

Forgive me if I missed it. Does this recall come up if you run your VIN or are they just calling you to notify you?

[ViperJon]

Forgive me if I missed it. Does this recall come up if you run your VIN or are they just calling you to notify you?

It's not listed under a VIN lookup. They called me. A LOT. It was only a certain range of car build dates yours might not have been included.

[swexlin]

Well the service bulletin or something like that calls for the car to have the axles replaced first, so they are ordered and will be here the 17th. I get to pick it back up in the meantime.

Axles???? This is a new one.

[ViperJon]

Well the service bulletin or something like that calls for the car to have the axles replaced first, so they are ordered and will be here the 17th. I get to pick it back up in the meantime.


Axles???? This is a new one.

God Lord. Face palm. Lets hope not.

[Junkie]

No way axles are the problem imo, the car needs a new gear set. But I can't really force that, just going to have to go through the service setup that have.

[swexlin]

Exactly. Several of us here, and not just 2016s, have had our diffs replaced under warranty, no questions asked. At least that's the way mine went, and I have a 2013. Very odd.

[donk_316]

Okay! So after a taking the viper tech for a test drive he agrees that the replacement diff is unusually loud. He's looking into the original recall / replacement and we are going from there. I'm happy with that.

[swexlin]

Okay! So after a taking the viper tech for a test drive he agrees that the replacement diff is unusually loud. He's looking into the original recall / replacement and we are going from there. I'm happy with that.

Good to hear some progress.

[donk_316]

New rear end goes in today/tomorrow.

3rd one is a charm! Car is at 3000kms now.

[swexlin]

New rear end goes in today/tomorrow.

3rd one is a charm! Car is at 3000kms now.

Good luck!

[Fatboy 18]

There are a few Gen Vs in Europe now, particularly in Germany and Switzerland, got to feel for those guys with no dealer back up!

[swexlin]

I have a local friend here with a 2016 ACR - he doesn't post on the forums. His differential is being replaced today. He texted me last week, and mentioned that on the last diff oil change (he changes after every couple track sessions) that were some shavings. Well, I went to my service appointment this morning, and my tech was overbooked, as my buddy's car was on his lift with the rear end replacement. (My tech has his own special lift, and won't use any other for a Viper). So, lucky I'm off again tomorrow, as I have to take my car back in the morning (I'm getting our required annual state inspection, and also an oil change). So, add one more Viper with bad diff. My tech Jeff said it was making some serious noise as well.