2015 Viper with Bubbling in Paint

[7TH_SIGN]

So I currently have 100 miles on the car and noticed bubbling in my paint near the vent for the front hood and where the side sill meets. I contacted Prefix and they are blaming it on the "engineering" of the car and the exhaust heat. Keep in mind I don't see any signs of bubbling on the other side of the car in the same location and it only has 100 miles on it.

I purchased the car new and I recived it with a cracked rear brake light which was covered under warranty. Im sure the bubbling in the paint will be covered however if Prefix isn't doing the work, I'm afraid the quality won't match with the rest of the car.

Is this a known issue?

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/25CBEE17-564B-451D-BD2E-3103EF190B48_zpsiytzxj2x.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/25CBEE17-564B-451D-BD2E-3103EF190B48_zpsiytzxj2x.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/D48EC3B9-9569-408D-B2A7-5821808214F9_zpssanoycg6.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/D48EC3B9-9569-408D-B2A7-5821808214F9_zpssanoycg6.jpg.html)

[dasvolk]

That is *not* normal. And while we're on the subject I suspect my color coat wasn't cured to the primer correctly, because my paint is chipping off without any actual strike damage or obvious incidents.

[Rapidrezults]

The high heat here is definetly a known problem. You can see in the picture what it has done to my white paint. With that said, that definitely doesn't look right, especially only having 100 miles on the car. The orange peel displayed on that piece is also not in line with Prefix quality. Not to jump to conclusions, but I wouldn't rule out the fact that the dealer did some repaint work on that area before it was delivered to you. Dealer scratches happen all the time and get fixed without the consumer's knowledge. If you look at the color match between the adjacent panels you should see perfection if it is all Prefix paint work. I've never heard of that area bubbling up like that, although others may have. Mine has extreme heat from tracking and only yellows the paint, no bubbles of any kind.

Either way, make them fix it. If I were going to have a bodyshop repaint it, I would only let them repaint (spot fix) that small lower portion, and not touch the rest of the panel. Not worth it IMO. If you do end up going to a bodyshop and want them to use the exact paint (or as close as possible) to Prefix...PM me and I will send you the details they sent me when I inquired.

If you live near Prefix, send it to them and they will fix it for you.

12673

[7TH_SIGN]

Thank you for your feedback.

How difficult is it to remove that panel? I would rather remove it myself and send it to Prefix for repair. It looks like just a couple of screws holding it on.

That's the only spot on the car with bubbling. Well at least for now.

[ViperSmith]

With the issues you had with this car, I wouldn't be surprised if Rapidrezults was right and that panel was repainted at the dealer.

I believe it pops right out with just the few bolts, it is a really easy part to take off.

[Nine Ball]

Easy to remove that panel.

Most of the lighter color cars, especially white, show signs of turning orange/brown in that area due to catalytics heat. That is repairable under warranty. I need to get it done on my white TA.

[Coloviper]

Not a GEN V but my 96' RT/10 has same issue on the passenger side, in the same spot. It is also bubbling and yellowing the black paint. I believe it is caused by a cat running very hot. You can probably get your panel fixed 100% but if you have an issue with the cat running hot, it might still do the same thing again. It is a new vehicle so I would take it back where you bought it. I am sure once they send in pics, it would get repaired ASAP. If panel can be sent in to Prefix, that should be a very easy fix IMHO

[Rapidrezults]

Thank you for your feedback.

How difficult is it to remove that panel? I would rather remove it myself and send it to Prefix for repair. It looks like just a couple of screws holding it on.

That's the only spot on the car with bubbling. Well at least for now.

Easy to remove the panel, and easy to ship it to Prefix. They will tell you however that in order to get a perfect match, they would need to see the whole car. I wouldn't worry too much about that if you tell them to just focus on that specific lower part of the panel. Even if it is slightly off (color) you would never notice it. I would call Prefix ASAP. I will PM you a good contact for this.

[ViperSmith]

Easy to remove the panel, and easy to ship it to Prefix. They will tell you however that in order to get a perfect match, they would need to see the whole car. I wouldn't worry too much about that if you tell them to just focus on that specific lower part of the panel. Even if it is slightly off (color) you would never notice it. I would call Prefix ASAP. I will PM you a good contact for this.

his best bet would be to send both of those panels (right and left) and let them color match on the other side

[Rapidrezults]

his best bet would be to send both of those panels (right and left) and let them color match on the other side

Cha ching! Great idea! You just gave me a great idea for something I am working on with them.

[ACRucrazy]

When I get a Gen V, the first thing I am doing is getting rid of those cats and getting some DEI Reflect-a-gold.

http://i223.photobucket.com/albums/dd9/DetomasoCharade/reflectgold7_zps9311c3d4.jpg

[VIPEREPIV]

his best bet would be to send both of those panels (right and left) and let them color match on the other side

^^^I too like this idea.


You could also get the carbon fiber panels. Looks like they're on sale, but still fairly expensive at $995 for the pair. Can also take some time to ship.
http://i469.photobucket.com/albums/rr55/dave7zombie/carbon%201_zps1cidunyi.jpg
http://i469.photobucket.com/albums/rr55/dave7zombie/carbon%202_zps4ynlaafo.jpg

[timberwolf]

With only 1200 miles on my white GT, I started seeing yellowing too after taking the rockers off and protecting them from this exact issue. Thread here: http://driveviper.com/forums/threads/8711-Heat-shield-to-prevent-paint-yellowing-on-rockers

I neglected that little tab area that the OP is discussing. This thread inspired me to go down to my car and take things apart. Here is what I found, and what I plan on doing:
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By adding a double layer of heat protection, it should thwart the massive heat emitted from the cats.
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It looks like they tried to protect the area. I will probably add some heat shielding on the black inner panel and replace the piece that's on the outer body panel, and go further to the edges. I really prefer not to have the car painted as of yet, (since it's brand frekin new)... I can live with the minor yellowing that only I will notice. As long as I can stop the issue.

I'll post pics as I add protection...

[timberwolf]

I added some heat shielding to the inside black lining, and some additional pieces on the side skirt to cover all potential areas
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Next step is to cover the inner panel from the duct area that is melting

[Rapidrezults]

I added some heat shielding to the inside black lining, and some additional pieces on the side skirt to cover all potential areas
12683
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Next step is to cover the inner panel from the duct area that is melting

Thanks for this post. I am determined on my incoming white ACR to prevent this from happening again. I will use every possible solution to minimize heat in this area.

[timberwolf]

Thanks for this post. I am determined on my incoming white ACR to prevent this from happening again. I will use every possible solution to minimize heat in this area.
I have spent so much time and money just trying to protect this car from itself!! lol Seriously.. Clear bra, boomerang mudflaps, heat shielding, sheesh.. And I still got some yellowing. Doesn't bother me too much, just need to stop it in it's tracks.

[ViperSmith]

timberwolf what kind of film is that?

[timberwolf]

Next is removing the factory heat insulation which is only partially covering the panel. When you pull the aluminum sheet off, you're left with a hairy adhesive mess. I used Goo Gone and rubbing alcohol to clean the surface.
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I cut out a rough shape and will trim the rest off with an exacto knife and a steady hand.
12692

[timberwolf]

timberwolf what kind of film is that?

Cool It Therma Tec from Summit Racing in 24"x36" sheets

[7TH_SIGN]

Thank you all. Some great info.

Some pictures of the full paint correction. Took three days and almost 36 hours.

Some before and after shots. Holograms and swirl marks everywhere.
http://i882.photobucket.com/albums/ac26/7THSIGN_photos/77763E93-7ED4-4C6F-8672-E9B8415010F7_zpsemiydzle.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/77763E93-7ED4-4C6F-8672-E9B8415010F7_zpsemiydzle.jpg.html)

Before and after shots:
http://i882.photobucket.com/albums/ac26/7THSIGN_photos/61279383-2239-44B1-AAB1-86F740CF2B38_zpsu7eh7bvw.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/61279383-2239-44B1-AAB1-86F740CF2B38_zpsu7eh7bvw.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/DFC19350-0CC6-426E-8408-16E47F70E62D_zpspwozuqhh.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/DFC19350-0CC6-426E-8408-16E47F70E62D_zpspwozuqhh.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/7CF5ADB4-C8FC-4AA3-B996-321A783356A9_zpsgmc4bibq.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/7CF5ADB4-C8FC-4AA3-B996-321A783356A9_zpsgmc4bibq.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/E8613C83-1E1E-419F-8CBE-F995098B7718_zpsrelcijke.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/E8613C83-1E1E-419F-8CBE-F995098B7718_zpsrelcijke.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/BF28B0B8-E236-4913-9D88-EF692E7AAC50_zpsbuwaymjn.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/BF28B0B8-E236-4913-9D88-EF692E7AAC50_zpsbuwaymjn.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/2350B823-8B46-462F-987A-FF3DA9DD1B5B_zps8ghtirnk.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/2350B823-8B46-462F-987A-FF3DA9DD1B5B_zps8ghtirnk.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/7535D4F0-06DF-40CD-A00F-66E2C8DEACA8_zpsjoba6lcd.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/7535D4F0-06DF-40CD-A00F-66E2C8DEACA8_zpsjoba6lcd.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/50B4D87D-7590-418E-A116-6B83A3937DA2_zpsy02bnjqe.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/50B4D87D-7590-418E-A116-6B83A3937DA2_zpsy02bnjqe.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/0D1332E0-29E7-424B-8BD2-2A6590E7A054_zpsuetv3nrx.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/0D1332E0-29E7-424B-8BD2-2A6590E7A054_zpsuetv3nrx.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/54845EAA-B171-4741-9923-DEBD3939A830_zpszfzvhqyc.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/54845EAA-B171-4741-9923-DEBD3939A830_zpszfzvhqyc.jpg.html)

[dasvolk]

When you guys contact Prefix, how do you do it? Just the number on the website?

[Rapidrezults]

When you guys contact Prefix, how do you do it? Just the number on the website?

PM Sent.

[timberwolf]

FWIW here is the final piece before I re-assembled. Starting the passenger side today, which doesn't look as bad color wise.
12702

[ViperPete]

My car is 2 years old just crossed over 6k miles and I do not have any paint bubbling.

[7TH_SIGN]

Took the car to the dealership today and the service advisor wouldn't even look at the car, stating that his dealership didn't do body work. I told him that was fine because I didn't want a "body shop" to touch the car. I explained to him that I was told to bring the car to have digital pictures taken by SRT customer service so that a case could be opened. He still refused to do so and reffered me to a different Dodge dealership.

I contacted Prefix and informed them of my day. They offered to do the repair free of charge if I can get the panel to them.

I'm attempting to remove it. There is one screw that is hidden behind the lower part of the door. How are you getting to that one? Also are you removing the four bolts at the top of the side sill to remove the panel in question? Does that black plastic piece come off with the panel?

Thank you in advance.

[mjorgensen]

Took the car to the dealership today and the service advisor wouldn't even look at the car, stating that his dealership didn't do body work. I told him that was fine because I didn't want a "body shop" to touch the car. I explained to him that I was told to bring the car to have digital pictures taken by SRT customer service so that a case could be opened. He still refused to do so and reffered me to a different Dodge dealership.

I contacted Prefix and informed them of my day. They offered to do the repair free of charge if I can get the panel to them.

I'm attempting to remove it. There is one screw that is hidden behind the lower part of the door. How are you getting to that one? Also are you removing the four bolts at the top of the side sill to remove the panel in question? Does that black plastic piece come off with the panel?

Thank you in advance.

Open the door about a 1/3 of the way and reach in, the black vent is a separate part that stays there.

[7TH_SIGN]

Thank you sir.

[98intrigue]

What a mess! Glad to hear Prefix is going to take care of it though.

[7TH_SIGN]

I just want to confirm you do not need to remove the side sills to remove this plastic panel do you?

[timberwolf]

I just want to confirm you do not need to remove the side sills to remove this plastic panel do you?

I removed the screws in the wheel arch, 3 under the hood/the rubber hood grommet, 3 of the underside bolts on the skirt and 4 in the door sill area. This loosened enough to free up some space. The screw that's in the depth of the door sill required 4 extensions on my ratchet, then I used a magnet stick to catch the screw at the end. To replace that screw I used some tape to hold it on the socket. The key with that bolt is to keep the door nearly closed. (Careful not to open your door when the screw is halfway out, or you will catch the edge of the door and scratch paint!!) I had the door closed against my torso to have the right angle in. The second one inside the door area near the mirror area can be reached with more ease.

[7TH_SIGN]

Great. Did that plastic black mesh come out with it? Looks like it sits on it and has to come out with it.

[Viper Pit]

I'm curious would a cat back exhaust system reduce some of this heat. I love the idea of the heatshield material that you guys are putting on

[7TH_SIGN]

I'm curious would a cat back exhaust system reduce some of this heat. I love the idea of the heatshield material that you guys are putting on

Eliminating the cats would be the best option. I did it with my 99 ACR and side sill temperatures dropped dramatically. Unfortunately running no cats is illegal in most states. High flow cats are an option.

[timberwolf]

OK so after taking her for a spin. Do not put any tar heat shield on the inner black shield behind the body panel.. Get's too hot and melts the Coolit sheet.

[7TH_SIGN]

OK so after taking her for a spin. Do not put any tar heat shield on the inner black shield behind the body panel.. Get's too hot and melts the Coolit sheet.

Damn. Thanks for the heads up.

[7TH_SIGN]

Guys I have an appointment with a local Dodge dealership this coming Friday. I was told they will be assessing the paint issue and taking digital photos to send to the warranty department. I have no doubt it will be covered however I am worried about the new panels paint matching the rest of the car.

Any advice? Do I have the right to ask for a new panel preprainted by Prefix for them to install? The car has 120 miles on it and the paint gets worse the more I drive it. I really hate the fact I purchased a new car that needs paint work :(

Thank you.

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/EF6E6671-C0BD-45F0-8638-F89F3C79C69C_zpslsuqwu2a.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/EF6E6671-C0BD-45F0-8638-F89F3C79C69C_zpslsuqwu2a.jpg.html)

[darbgnik]

If it were me, I'd drive the wheels off of it, and deal with the paint issue during the winter months.... well, unless you live in one of those places without winter. ;)

On the plus side, black is pretty easy to match, on the downside, it would suck to have the rest of the cars paint look like glass, except for this one with orange peel. Most body shops could make it look like Prefix does.....if...... they devote the time to make it so, most wont.

[Matt Dillon]

My car is 2 years old just crossed over 6k miles and I do not have any paint bubbling.

Good for you, but I'd be willing to bet you're the Norm just like the Biggest Majority of these Newer Vipers 1-2 yrs. old are & NOT having these Issues, it's Most likely a Very LOW Number! HOPEFULLY

[Rapidrezults]

Guys I have an appointment with a local Dodge dealership this coming Friday. I was told they will be assessing the paint issue and taking digital photos to send to the warranty department. I have no doubt it will be covered however I am worried about the new panels paint matching the rest of the car.

Any advice? Do I have the right to ask for a new panel preprainted by Prefix for them to install? The car has 120 miles on it and the paint gets worse the more I drive it. I really hate the fact I purchased a new car that needs paint work :(

They will most likely not want to have anything sent to Prefix. I will bet money they don't even know who Prefix is. You will have to educate them and put the work in yourself, meaning, line up the contact at Prefix who will help coordinate the panels being delivered to them. You're going to have to make it easy for them and hand hold them through the process. It sucks, but it is what it is with some of these dealerships.

You have a very good case and a reasonable request considering you only have 120 miles on the car. If it were anything significantly higher than that I would say they have a better argument to force you into a local bodyshop solution.

Don't ACCEPT anything LESS!

[7TH_SIGN]

-2015 SRT Viper
-Purchased New in July 2015 with 25 miles
-Currently has 120 miles

This has become a nightmare and I regret buying the car. I visited the dealership yesterday as told to by SRT and arrived on time. Keep in mind this is the second dealership I take the car to. The individual I was scheduled to meet with so that digital images could be taken was no where to be seen. After waiting for a while with no luck, a service advisor assisted me.

I showed her the paint issues I was having with the car on that particular panel and informed her that Chrysler just needed pictures taken and that Marvin at HQ already stated it would be covered. She then takes a look at the panel and states that it has been repainted and that it could not be covered under warranty at the dealership level? What??? If you don't want to help me just tell me that, but don't feed me BS excuses. Keep in mind this lady has no paint or body work experience. The panel in question has the same color match and finish as the rest of the body, just the blistering and bubbling at the lower edge. I told her that I purchased the car new and was never informed of any paint work or damage by the dealership I purchased it from. She then called their body shop manager who inspected the panel. He also said the panel was repainted and that they couldn't handle the repair.

At this point I am very frustrated and no longer can keep it in. I explain to them both that they cant just look at a panel and state "its been repainted and we cant handle the repair work". They then tell me that they don't have a Viper tech. I told them that they are just trying to get out of helping me. They then tell me they have a white 2016 in the showroom they would sell me if I can get the dealership I purchased mine from to take it back.

I get Marvin of Chrysler America on the phone to talk to the service rep. He explains to her that the damage has to be covered under warranty and that he just needed pictures of it along with an estimate of repair. She finally takes picture but with her personal phone. I take her car and leave.

Im still waiting to hear back from Marvin at Chrysler. I called SRT and shared with them my frustrations of the day. They noted the events in my case file and shared with me that it has been elevated to the highest department in Chrysler.

So since purchasing the car last month:

-Received with cracked rear third brake light (Replaced under warranty)
-Received with paint swirls and scratched by dealership car wash employee (Dealership paid for $1,100 paint correction)

-Now paint blistering and bubbling......

I am crossing my fingers that someone calls me Monday with a game plan on the paint repair. I've already expressed my concern with the repainting of the panel and matching/finish. Also that I wanted Prefix to do the work. Made my first payment on it yesterday and haven't even got to enjoy it. Thanks for allowing me to vent and I'm glad you are enjoying yours.

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/EF6E6671-C0BD-45F0-8638-F89F3C79C69C_zpslsuqwu2a.jpg

[mblgjr]

At least corp is trying to stand behind it.

Very annoying but seems you need yet another dealer without the crappy attitude

[FLATOUT]

So is this really not keeping you from enjoying your car? A small paint issue? So the car arrived with a cracked third brake light which was covered under warranty as you said, then you said that the dealer washed your car and that it was swirled up then paid $1,100 to detail it for you. I can tell you as a previous black TA owner that when I purchased my car brand new it had holograms and was swirled up straight from Prefix. I did like most people and detailed it and leveled the clear to my satisfaction. The issue with having to go through digital imaging on the bubbled paint sucks, and now that I fully understand the process and see how difficult it can be to get jobs like that done sometimes I understand your frustration.

The part that you took pictures of you think needs to go back to Prefix for the repair? I have a customer on this forum that is in a much worse spot than you are and needs a new hood that we can't seem to get approved no matter what we try. We have been fighting for the customer for over what seems like 2 months now and still aren't happy with the outcome.

If you want to sell your car let me know I would have a great local painter knock out that panel in a day and I would enjoy the hell out of your car.

Andy

[ACRucrazy]

I was expecting some sort of mechanical or electrical issues keeping the car from being driven. A cracked third brake light and some bubbling paint on a small easily replaceable panel is causing all the commotion?

http://i1120.photobucket.com/albums/l487/Northside777/IMG_3617.gif

[ironpeddler]

I can feel for the OP. Sometimes when you buy something that is expensive you expect a certain level of detail, you know, a certain level of perfection. And even the problem being small and not that noticeable doesn't mean that it is any easier to cope with. The littlest things can annoy you and can make you think about nothing else but that little thing that is wrong. Doesn't matter if it is a scratch the whole length of the car or just a little spot bubbling, he paid for something, expected it to be in a certain condition and it wasn't so he is kind of bummed. I would be the same way. I hope you can get it fixed and that Chrysler stands behind the warranty work being done to it and then when it is over you can get that "full" enjoyment out of it that you expected when you bought it.

[ACRucrazy]

I would be bummed too, but get it and drive it. Put more than 95 miles on it in a month or two and you will forget about the two minor issues that will get fixed eventually. If you let the thing sit and stew over it of course you wont be happy. Did you buy it to look at or buy it to drive and enjoy? Drive the damn thing, all will be better :)

[Patentlaw]

Best of luck to you. Hope you get it worked out to your satisfaction.

[Vipes]

I can relate to 7th. When you drop that kind of coin on a new car you shouldn't have to settle for anything. Those issues are not a big deal but not being handled correctly is a big deal. I personally would be upset also.

[Rapidrezults]

The repaint was my first assumption based on the excessive orange peel in that area. A few questions...

1) How far is the original dealership you purchased it from? Why not take it back to them? If not close, why are they not involved at this point?

2) If I remember correctly, you did the paint correction yourself? If so, you must have a good eye for paint work etc. What is your take? Does it look like the panel has been repainted? On a black car it should be pretty easy to identify with a bright spot light. If not you, what did your detailer say? Surely he would've said something.

If it is confirmed to be a repaint, your only recourse is to take it up with the original dealership and send it up the chain of command. Chrysler technically shouldn't be responsible for a dealership repaint unless the car arrived damaged. If it were me, I would go straight to the owner/CEO of the dealership or ownership group and ask nicely first. If you get resistance, go register www.XYZdealershipsucks.com and tell them that you will make sure it ranks on the 1st page of google and that everyone will know of their unethical business practices. This will get the response you want. I know this may seem extreme, but extreme results require extreme measures. :) To not disclose a repaint on a brand new car is F'ed up in my book.

Oh, and this could've happened with any car. I've had many high end luxury makes and have had my fair share of battles. I will bet this will get resolved and you will be happy you bought it. Nothing compares to the joy of Viper ownership.

[ViperPete]

Dang man you're still complaining about this?

Well at least you didn't bash the rookie salesman by name like on VCA.

[7TH_SIGN]

FLATOUT, I am interested in selling it. Please shoot me a PM.

Maybe this will help explain why I feel the way I do.

I'm not rich, I saved three years on the side to afford a decent down payment on the Viper. Worked very hard and put in a lot of overtime. Family and my kids comes first, anything left after that is considered my play money.

When I purchased the car new, I expected to get a new car. I realize these are not big problems but the hassles I have to go through in order to address them is and when you pay almost $100k for a car, you expect good service. Should we as customers have to do all this running around and phone calls in order to get things done? I have gotten better service from a $20k Honda Accord. Regardless of how much the car is, good prompt service is, well good prompt service. If only you knew what I have gone through with this car even just to replace that brake light! Also the paint correction, it wasn't until numerous countless phone calls, emails that I was finally able to get in contact with the dealerships assistant manager who made things right. I haven't even shared my entire experience. I blame myself for purchasing the car sight unseen and placing my trust in the sales rep.

The paint gets worse the more I drive the car, it is almost starting to peel. I am hesitant to drive it, however I smile and enjoy every second of it I'm behind the wheel. The repainting is not a big process I know, but the paint matching/finish is, at least to me. If spending this kind of money and accepting these issues is something you are happy and able to do, thats really great for you.

Its just, I own a small business and my customers experience means everything to me. Word of mouth is my best advertisement. If a customer is unhappy regardless of why, when, and how, I have to make things right. Their happiness and ease of transaction is everything.

ViperPete, No, this is a new issue. I dont consider it "bashing" if its true. The dealerships manager made things right once he found out.

Rapidrezults, I don't believe it was repainted. Just an excuse made by dealerships to get out of responsibly.

[Viper Girl]

I'm merging this thread with the previous one. Its the second thread about the same issue.

[7TH_SIGN]

I'm merging this thread with the previous one. Its the second thread about the same issue.

Thank you. Sorry about that.

[Rapidrezults]

FLATOUT, I am interested in selling it. Please shoot me a PM.


Rapidrezults, I don't believe it was repainted. Just an excuse made by dealerships to get out of responsibly.

If that's the case, don't give up on the fight! You're almost there. From the sounds of it, you are a smart businessman. Don't let this experience waste away the money you worked hard to save! You will loose your ass on resale.

[donk_316]

Isn't this the car you bought from another state, sight unseen from some 25 yr old salesman who didn't know anything you asked him?

Now your "shocked and appalled" that another dealership says the panel is repainted? You seem to be creating your own drama, dude.

[7TH_SIGN]

Isn't this the car you bought from another state, sight unseen from some 25 yr old salesman who didn't know anything you asked him?

Now your "shocked and appalled" that another dealership says the panel is repainted? You seem to be creating your own drama, dude.

Didn't I already mentioned this on the last page? Shocked no, appalled, not really.

So you're saying I should trust someone that works at a dealership has no experience with paint work and a body shop employee who says the door has to come off to remove that panel? Interesting.

[ViperPete]

Isn't this the car you bought from another state, sight unseen from some 25 yr old salesman who didn't know anything you asked him?

Now your "shocked and appalled" that another dealership says the panel is repainted? You seem to be creating your own drama, dude.

This.

Not for nothing but I can't stand complaining.

7th_sign, you puked up one message board, now 2? Come on man.

[ViperSmith]

I'd be upset too, but don't let it ruin the experience. My father in law backed into my 2013 as it was sitting in my garage for winter storage when it was 5 months old. I should have flipped but in the end, such is life.

Get it fixed during winter and enjoy the car. They are minor annoying issues in the end

Told you to buy that one from Criswell :p (I kid)

And to others he has the right to complain he plopped down decent coin on the car. Some of us have different expectations of everything when we spend money. Near $100k we all should have different expectations.

[darbgnik]

I understand his frustration, even though I'd just drive the wheels off of it in the meantime......

I also get that he's more frustrated with the run around, than the actual issues. Some people can let this stuff roll off their back, others seethe about things like this. You can't help how you feel. Hell, it's making him think of selling the thing. Telling him to get over it may be like telling a guy with a broken leg to walk it off. Again, you can't help how you feel.

Some of these replies seem like Vette forum replies. I gave my opinion on what I'd do in a previous reply: Drive the wheels off of it, and worry about the paint issues in the winter downtime. But that's me, and I don't get annoyed by things like this, but then again, I have a nice and low set of expectations from all people and institutions, lol. Now if I had a mechanical issue that meant I missed one of my precious few track days on the other hand, I'd be pissed.

7TH, my only advice would be to take a deep breath, walk past the paint trying not to fixate on it, and drive the shit out of your car, it will make you feel better. And trust me, nobody else will fixate on its flaws like an owner will.

[7TH_SIGN]

This.

Not for nothing but I can't stand complaining.

7th_sign, you puked up one message board, now 2? Come on man.

My intentions are not to ruin a board. I am just trying to get the best course of action from anyone else who has had similar problems that's all. I thought that's what forums were for, sharing experiences and knowledge with fellow community members.

This is my fourth Chrysler product. If I didn't believe in the name I wouldn't continue on purchasing. I love the Viper and in my opinion it is one of the greatest platforms when it comes to driving experience. Please Don't let my questions and frustrations fool you into thinking that I am not a true enthusiasts.

[Patentlaw]

Again, I find it very interesting. You don't see the "just deal with it" comments on the overheating at the track thread. Just because this poster wants his car to look nice does not mean that his concerns are not valid or are less important than other people who have concerns.

Having threads like this improves the quality of the overall product. Dodge can see where they need to work or increase their quality.

Does it matter where he bought the car? The quality should be different in Texas than in the Northeast vs. somewhere else?

He bought it from a 25 year old. The seller was not an adult? 25 year olds can't do important jobs? Guess our military is in real trouble. We need to have 50 year olds....

If everything works out, then everyone can see the great customer service that Dodge has. This is an opportunity........

[Jack B]

I could not resist:

1 Bought sight unseen.

2. The car had already been repainted.

3. Now you are flooding both forums with your "nightmare of ownership.

4. You share with us that you are not rich - that is bothersome. That has no bearing on the issue.

5.Some of the blame you have to share..

6. Very little of the blame falls on anyone but you and the original dealer.

7. Personally, I would handle it myself and not act like a cry baby - sorry, but, that is what half of the posters are trying to say.

8. You do not drive the car due to a minor paint issue - bothersome.


on your behalf, I would take legal action against your dealer .

[7TH_SIGN]

Jack, your list is a joke.

1. Yes bought unseen. Shouldn't a major automotive dealership be forthcoming and honest?

2. Car has NOT been repainted. My local dealership is just trying to avoid the car.

3. Flooding forums? No one has a gun to your head forcing you to read or post.

4. Yes I'm no rich. I work hard for what I have.

5. I do share some of the blame even though many have told me its not my fault. I bought a new car and it should be new and under warranty.

6. Blame on me? Why? Did I paint it?

7. I am handling it myself. Reaching out to Prefix on my own and Chrysler America. Driving the car to multiple dealerships to be looked at for warranty.

8. I drive the car. Paint peels more and more.


I wont be posting anymore on the issue and will deal with it on my own as I have been. I'm confident Chrysler will make things right.

[Jack B]

[Reread your reply, that is the joke and self serving at that. What happened to solving one's own problems. I did not say it before, but, that you work hard for my money (not rich) that reeks of someone who wants to build sympathy at the expense of others - that is a tack that most would not employ





QUOTE=7TH_SIGN;160992]Jack, your list is a joke.

1. Yes bought unseen. Shouldn't a major automotive dealership be forthcoming and honest?

2. Car is not repainted.

3. Flooding forums? No one has a gun to your head forcing you to read or post.

4. Yes I'm no rich. I work hard for what I have.

5. I do share some of the blame even though many have told me its not my fault. I bought a new car and it should be new and under warranty.

6. Blame on me? Why? Did I paint it?

7. I am handling it myself. Reaching out to Prefix on my own and Chrysler America. Driving the car to multiple dealerships to be looked at for warranty.

8. I drive the car. Paint peels more and more.[/QUOTE]

[ACRucrazy]

I'm confident Chrysler will make things right.

As are many people here including myself are saying. This is what we are trying to say, enjoy your car, the bubbling paint will get repaired.

[7TH_SIGN]

[Reread your reply, that is the joke and self serving at that. What happened to solving one's own problems. I did not say it before, but, that you work hard for my money (not rich) that reeks of someone who wants to build sympathy at the expense of others - that is a tack that most would not employ

I made it clear that I stated that to help others realize why I am upset at the fact I purchased a brand new car and it already needs paint work with under 100 miles on it. Trust me, I don't need anyones sympathy.

When I had my Jeep Rubi, the heat stopped working, the light switches went out, and the freedom top leaked water from multiple places. All with under 25k miles. The fan boys on the jeep forums told me to "deal with it" and that it was a jeep and supposed to leak and fail. Im seeing a little of that in the Viper community.

Im a fan boy as well. If I wasn't I wouldn't be on my second Viper. But since when do we as consumers deal with factory recalls and issues on brand new cars ourselves?

If thats how you feel, then I guess we as Americans should stop complaining about our politicians and let them run this country to the ground, right? Wrong.


But like I said, I wont be posting in this thread anymore. I will update with you all once I hear back from Chrysler. Thanks for everyones input and help. Both negative and positive. :)

[Viper Girl]

If anyone has something constructive to say. Then say it otherwise it's time to post in other threads.

OP, post again when you have a resolution. I believe Chrysler will handle the situation.

There's nothing to see here move along....

[Mamba003]

Ignore some of the folks here. It's easy for them to say ignore the paint issue since it's not their car. You bought a NEW car from a dealership and it should come NEW. Pretty easy premise so regardless of a 25 year old salesman or out of state, sight unseen purchase, you have every right to feel the way you do. Stay on prefix and SRT. Sounds like you just need to get to the right person.

Man this site, like the other used to be helpful and a positive read. Sadly this one is now heading in the wrong direction.






I made it clear that I stated that to help others realize why I am upset at the fact I purchased a brand new car and it already needs paint work with under 100 miles on it. Trust me, I don't need anyones sympathy.

When I had my Jeep Rubi, the heat stopped working, the light switches went out, and the freedom top leaked water from multiple places. All with under 25k miles. The fan boys on the jeep forums told me to "deal with it" and that it was a jeep and supposed to leak and fail. Im seeing a little of that in the Viper community.

Im a fan boy as well. If I wasn't I wouldn't be on my second Viper. But since when do we as consumers deal with factory recalls and issues on brand new cars ourselves?

If thats how you feel, then I guess we as Americans should stop complaining about our politicians and let them run this country to the ground, right? Wrong.


But like I said, I wont be posting in this thread anymore. I will update with you all once I hear back from Chrysler. Thanks for everyones input and help. Both negative and positive. :)

[ellowviper]

I take produce back when I get home and find its rotten inside. No one tells me or expects me to just 'eat it.' And the grocery store always makes it right. Yeah...apples and oranges, but its a universal principle. Hang in there.

[Jack B]

It is not whether it should be fixed, it is how you go about it



I take produce back when I get home and find its rotten inside. No one tells me or expects me to just 'eat it.' And the grocery store always makes it right. Yeah...apples and oranges, but its a universal principle. Hang in there.

[Vipes]

QUOTE=7TH_SIGN;160992]
2. Car is not repainted.

8. I drive the car. Paint peels more and more.[/QUOTE]

How do you know for sure that the car wasn't resprayed? I don't think anybody else has had the same issue. Either way it doesn't matter other that the fact I would like to avoid the delarship you bought from if they tried to sell you a new car with paint work. I hope you get it fixed. You shouldn't run into this kind of stuff after dropping 100k in a car.

[Mamba003]

I agree he shouldn't assume that it wasn't sprayed unless he is completely sure. Let's just say it was, he still has an issue and the only thing that changes is who is to be held accountable.





How do you know for sure that the car wasn't resprayed? I don't think anybody else has had the same issue. Either way it doesn't matter other that the fact I would like to avoid the delarship you bought from if they tried to sell you a new car with paint work. I hope you get it fixed. You shouldn't run into this kind of stuff after dropping 100k in a car.[/QUOTE]

[cayenne]

I would suggest finding a high end detailer in the area that does paint correction. Most of the high end guys have a paint depth gauge that will read thickness of the CC on steel, aluminum, carbon, fiberglass etc... They are generally expensive tools to read everything other than steel, but the high end guys live or die by them. If you could get a thickness read on your paint, that will settle the repaint suspicion once and for all.

I feel for you though, the digital image process is a true PITA... I'm working through a situation at the moment where I have a defective rear brake duct intake and I've had to reach out to one of our trusted forum dealer reps to hopefully get any traction. The first dealership I took it to refused to take the pictures and even go to Chrysler about it, I went back a second time essentially begging them to just take the pictures and submit them and they basically told me to go take a flying 'F' because the damage the duct is doing to my paintwork is only 'cosmetic' and not to worrying about the popping and rubbing noises it makes. Next dealer is over 3 hours away. The dealership experience is the biggest drawback to owing a Viper. If you live near one the main guys represented on here, or don't need warranty work it's great. I've had all kinds of cars in my collection ranging from the norm to exotics from the Germans, Italians, and British, but I've never felt the customer service challenge pain before that Chrysler allows some of these dealers to get away with.

If anyone is lucky enough to live near Woodhouse, Roanoke, Tomball, etc... You have no idea how lucky you are!

I hope everything works out for you. Stay calm and collected and something will work out. If you can get the paint thickness checked and it turns out to be a respray, I would reach out to the selling dealer in a firm but respectful manner and see where that goes.

[Rapidrezults]

I would suggest finding a high end detailer in the area that does paint correction. Most of the high end guys have a paint depth gauge that will read thickness of the CC on steel, aluminum, carbon, fiberglass etc... They are generally expensive tools to read everything other than steel, but the high end guys live or die by them. If you could get a thickness read on your paint, that will settle the repaint suspicion once and for all.

I feel for you though, the digital image process is a true PITA... I'm working through a situation at the moment where I have a defective rear brake duct intake and I've had to reach out to one of our trusted forum dealer reps to hopefully get any traction. The first dealership I took it to refused to take the pictures and even go to Chrysler about it, I went back a second time essentially begging them to just take the pictures and submit them and they basically told me to go take a flying 'F' because the damage the duct is doing to my paintwork is only 'cosmetic' and not to worrying about the popping and rubbing noises it makes. Next dealer is over 3 hours away. The dealership experience is the biggest drawback to owing a Viper. If you live near one the main guys represented on here, or don't need warranty work it's great. I've had all kinds of cars in my collection ranging from the norm to exotics from the Germans, Italians, and British, but I've never felt the customer service challenge pain before that Chrysler allows some of these dealers to get away with.

If anyone is lucky enough to live near Woodhouse, Roanoke, Tomball, etc... You have no idea how lucky you are!

I hope everything works out for you. Stay calm and collected and something will work out. If you can get the paint thickness checked and it turns out to be a respray, I would reach out to the selling dealer in a firm but respectful manner and see where that goes.


I had a little seat tear issue and I took it to Normandin and they sent the pictures to Chrysler and got it approved in 2-3 days. This was about 8 months ago. Not sure why the experiences vary so much on these issues. Mine could've been considered a "wobbler" and user induced, however, Chrysler had no problem approving it.

[cayenne]

I had a little seat tear issue and I took it to Normandin and they sent the pictures to Chrysler and got it approved in 2-3 days. This was about 8 months ago. Not sure why the experiences vary so much on these issues. Mine could've been considered a "wobbler" and user induced, however, Chrysler had no problem approving it.

All depends on the dealer and their service department. The customer service aspect can make or break the experience.

[ViperSmith]

cayenne thats what you get for living in Lynchburg :p

[Jack B]

7th Sign

Just an opinion, that body part comes off without a lot of trouble. Any dealer or body shop can remove the part in 15 minutes. With it removed, send to Prefix and your problems should be done.

[DZnutz]

7th Sign

Just an opinion, that body part comes off without a lot of trouble. Any dealer or body shop can remove the part in 15 minutes. With it removed, send to Prefix and your problems should be done.

DONE! why are you wasting any more time over this?

Shipping will cost you $30 tops

[7TH_SIGN]

7th Sign

Just an opinion, that body part comes off without a lot of trouble. Any dealer or body shop can remove the part in 15 minutes. With it removed, send to Prefix and your problems should be done.


DONE! why are you wasting any more time over this?

Shipping will cost you $30 tops

This was my thought for the repair as well. I recived a message from Marvin at Chrysler today stating that any dealership should handling this at their level and should be covered under warranty. He left the dealerships service advisor a message but has yet to hear back.

I've been trying to get Marvin over the phone and present the idea of me personally removing the panel and shipping it to Prefix for repaint. We will see if he agrees to this.

I was examining the panel yesterday and it looks as if the black grill connects to the panel. Very tight space. Not sure how I would be able to remove it without removing the entire side sill.

On a side note I drove the car yesterday and had a great time. Such an awesome machine in its stock form.

[7TH_SIGN]

Open the door about a 1/3 of the way and reach in, the black vent is a separate part that stays there.


I removed the screws in the wheel arch, 3 under the hood/the rubber hood grommet, 3 of the underside bolts on the skirt and 4 in the door sill area. This loosened enough to free up some space. The screw that's in the depth of the door sill required 4 extensions on my ratchet, then I used a magnet stick to catch the screw at the end. To replace that screw I used some tape to hold it on the socket. The key with that bolt is to keep the door nearly closed. (Careful not to open your door when the screw is halfway out, or you will catch the edge of the door and scratch paint!!) I had the door closed against my torso to have the right angle in. The second one inside the door area near the mirror area can be reached with more ease.

Guys, that black mesh vent is held to the panel that needs to be removed, looks like its clipped together. How are you separating them? Thanks for your help.

[Jack B]

After the two top bracket screws are removed, there is a plastic pin that goes into a hole/slot in the inner panel. I believe if you bend the outside panel outwards the plastic part is free because the pin comes out of the hole.



Guys, that black mesh vent is held to the panel that needs to be removed, looks like its clipped together. How are you separating them? Thanks for your help.

[7TH_SIGN]

After the two top bracket screws are removed, there is a plastic pin that goes into a hole/slot in the inner panel. I believe if you bend the outside panel outwards the plastic part is free because the pin comes out of the hole.

Thank you Jack. Will try that.

[ViperSmith]

Grab some pics when you do it I am curious to see myself.

[7TH_SIGN]

Grab some pics when you do it I am curious to see myself.

You got it, will do.

[7TH_SIGN]

Update

After visiting two dealerships and seeing the inexperience of their employees when it came to Vipers and body work I decided to take care of it myself. A dealerships body shop tech told me he would have to remove the door to get to the hinge panel, that alone made me not want to let them touch the car. Also the fact that the finish wouldn't have matched if I had a dealerships body shop do the paint work. Prefix's quality is very high and among the best I've seen.

Marvin at Chrysler headquarters and Alan at Prefix took care of me. It took some leg work on my end to get Marvin and Alan in contact with each other but once I did that they took care of me and I couldn't have asked for a better outcome and experience. Marvin had Chrysler cover a new panel and paint under warranty and Alan at Prefix got the job done.

I received the new panel within a couple days and it was perfect! As for why the original blistered and bubbled, I have no idea. Here is a picture of the original and replacement. The thermal wrap on the new one is placed better imo.

If you plan on removing this panel shoot me a PM, you can remove the panel without removing the side sills, but you have to be very careful.

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/80AF24CE-FD99-49A1-8730-86534ECFAAC1_zpsiprcxw05.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/80AF24CE-FD99-49A1-8730-86534ECFAAC1_zpsiprcxw05.jpg.html)

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/FBD9B76B-5650-482B-BE6F-2B43FFD911C4_zpsgfsvl7bg.jpg (http://s882.photobucket.com/user/7THSIGN_photos/media/FBD9B76B-5650-482B-BE6F-2B43FFD911C4_zpsgfsvl7bg.jpg.html)

[ViperSmith]

Man thats great it worked out for you like that. Nice to see Chrysler step up and make it right.

[cayenne]

Glad to hear they took care of you! I just spent a significant amount of money on a new rear brake duct because I'm also having issues with Virginia dealers stepping up and doing what they need to do... Regardless, now you can go back to enjoying her!

[Rapidrezults]

That is awesome man! I knew it would work out for you. :)

[7TH_SIGN]

I've been getting a couple PMs with owners having the same blistering and bubbling in the paint in the same location.

Here is how you remove the panel.

There is a total of four screws on the hinge panel that need to be removed.

The plastic grill mesh is attached to the panel and it is almost impossible to detach it from the panel while the panel is on the car. If you try you may snap the plastic tabs. So I would leave it on.

You will have to remove the screws at the top of the side sill under the hood next to the rubber hood gaurd as well as the screw in the rubber guard.

You will also remove the three bolts in the wheel wel.

Then you will remove the screws under the side sill.

Remove the one screw on the top of the side sill near the lower corner panel screw.

Remove the three screws holding the side sill Viper kick plate.

This will allow enough room to remove the panel.

Use a lot of painters tap to insure you don't scratch the paint because once the panel is free, it will rub agisnt certain areas.

[darbgnik]

Is it just me, or s the insulation a little closer to the bubble area on the newer panel?

[TA Two Oh]

My black 2015 is heading to the dealer today with the identical problem... Bubbling paint in the same spot. Only on the passenger side. It's nice to have your account of the issue, and the resolution, before I deal with them. I suspect the insulation on my car wasn't properly installed on that side.

[7TH_SIGN]

Share with them my case as well as the solution. I really hope you have better experience at your dealership than I did. Let us know how it turns out. Shoot me a PM if your dealership would like to talk to me. I'll provide you my cell phone.



My black 2015 is heading to the dealer today with the identical problem... Bubbling paint in the same spot. Only on the passenger side. It's nice to have your account of the issue, and the resolution, before I deal with them. I suspect the insulation on my car wasn't properly installed on that side.

[TA Two Oh]

Thanks. The Service Manager took photos and sent them to someone. I shared your experience with him and while I can't say for certain, I have a feeling that things might not have gone as smoothly had I not relayed your story. On a side note, the passenger sill actually burned my wife's leg last night when she climbed out after a short drive. (She's petite, was wearing a skirt, and I'd parked on my lift's ramps, so it was a stretch for her. I've touched the drivers side sill with bare skin many times and it's warm, but never nearly hot enough to burn me. Next time I'll let her out on the driveway!

[7TH_SIGN]

Glad my experience helped you. That was my hopes when sharing it here. Let me know if you need anything else.

[7TH_SIGN]

Guys I will be speaking with a Viper tech at Chrysler tomorrow in regards to the blistering and bubbling some are seeing on the door hinge panel. Basically they have reached out to me to assist in finding a resolution as well as cause for this issue.

If you could check your Vipers in this area for blistering and bubbling in the paint and share your Vipers color and current mileage I will relay the information to Chrysler.

Thanks,
George

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/25CBEE17-564B-451D-BD2E-3103EF190B48_zpsiytzxj2x.jpg

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/D48EC3B9-9569-408D-B2A7-5821808214F9_zpssanoycg6.jpg

http://i882.photobucket.com/albums/ac26/7THSIGN_photos/6044A258-4BDE-41EA-85DA-C54ECE5CD099_zpszl6nnvzz.jpg

[Malu59RT]

Might want to pull down that last photo :smilielol:

[7TH_SIGN]

Might want to pull down that last photo :smilielol:

Hey man, I'll have you know those are hand made and imported from Italy.

[ViperSmith]

Damn happening again? That is disappointing!

[Coloviper]

Pretty sure it is heat related. My 96' RT/10 has same bubbling issue on top of rocker and only on passenger side. It is black too.

[7TH_SIGN]

It's definitely heat related. My only concern is this. Why isn't it bubbling anywhere else in that area and why isn't it happening on the other side of the car. Why isn't it happening on all GEN Vs? It's almost as if the panel wasn't prept correctly in that small area for paint. The second cat is located there and it is welded so there are no exhaust clamps that would be leaking exhaust heat.

[ViperSmith]

I'd imagine their is something wrong with that cat

[dewilmoth]

Anyone get this issued warrantied lately that could offer advice on how to get it done? I have a bone stock white car and the hinge covers have started browning at the bottom. I'm hoping to deal directly with Prefix, since any dealer involvement always makes things painful. Once they fix them I'll fix the heat issue, but I don't want to do anything that could jeopardize the paint warranty until they fix it. Thanks!